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“Clean, Comfortable, Wonderful Staff!” 5 of 5 stars
Review of Candlewood Suites San Antonio Downtown

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Candlewood Suites San Antonio Downtown
2.0 of 5 Hotel   |   1024 S. Laredo Street, San Antonio, TX 78204 (Avenida Guadalupe)   |  
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Ranked #93 of 352 Hotels in San Antonio
Winnipeg, MB
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Clean, Comfortable, Wonderful Staff!”
5 of 5 stars Reviewed March 4, 2014

After leaving another IHG property in the area, we stumbled upon this Candlewood Suites and Lisa. What a find! Lisa helped us out with short notice and checked us into a studio double. Not only are all of the staff here wonderful, this hotel is spotless! The rooms are spacious, and clean. The staff extremely helpful, and the value for your dollar amazing. This property does not offer a breakfast, but for the cost of the room, room size, cleanliness, and amenities it is of exceptional value. Lisa and all of the staff made our stay in San Antonio a wonderful one! Thank you!

Room Tip: I don't think you can go wrong in any room at this hotel!
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    24
    24
    5
    3
    1
See reviews for
12
13
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Wallasey, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2014

Definitely, worth staying at.
The hotel is comfortable and clean, great beds and the rooms are spacious enough for a week long stay
The staff are helpful and welcoming, thank you to Kal and co.
The hotel is, if you are up to it, a 30 minute walk into the centre of town or a $10 cab ride, don't both driving in, parking charges are high minimum of $18 for 4 hour stay.

Do take the riverboat tour, it's a great way to orient yourself and spot the places you want to go to later.

Room Tip: Not much by way of a view, it is close to the interstate which makes getting around very easy
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
215 reviews 215 reviews
180 hotel reviews
Reviews in 126 cities Reviews in 126 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed February 20, 2014

I stayed at this property for 4 nights on business in room 103 a 2 double bedded room. This is a newer property that still looks fresh and clean. While overall it is a very good property, it has issues that should be noted.

PRO’s

• Mini Kitchen with full size fridge, micro, stove top to cook light meals
• 32” flat screen is commonplace now
• Decent work desk/kitchen table for work on laptop; unfortunately only has 2 outlets for electronics
• Spartan, but comfortable beds, with hard, lumpy pillows
• Nice tile bathroom is large with adequate space for toiletries
• Solid surface counters throughout give upscale look
• FREE laundry area to wash clothes was nice, but one of three washers were out of order and a second smelled stale and musty. I removed the fabric softener dispenser and mold was growing inside. I used the one remaining front loading washer for clothes.

CON’s

• Rough neighborhood. Although I didn’t have any issues, I wouldn’t go out for a midnight stroll
• Pets are permitted.
• Aside from internal dogs, there is more doggie noises coming from the doggie kennel/boarding house across the street.
• TRAINS come through at night and early in the morning. Although they mute their whistle to a certain extent, it's loud enough to wake light sleepers
• Stopper in sink broken
• TOWELS are very rough. It’s an odd complaint and I’ve never mentioned it before in any of my other 175+ reviews but this was annoying. It felt like a big bath mat.
• Internet requires long log in process that is slow and disconnects each morning.

Summary

Overall, I would give this property a 88/100 with a 90/100 for value. I would consider staying here again in the future, but light sleepers may need to look elsewhere.

Room Tip: Stay away from side of property closest to dog boarding and trains
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brownsville, Texas
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed February 9, 2014

A delightful young woman at reception greeted me the moment I entered the door of Candlewood Suites. She made a big deal of my IHG card – I won a prize for being an IHG member. The room was perfect! Quiet, spacious, completely clean. No paint chips or marks. Everything worked perfectly. The bed was made perfectly with linen that looked and smelled new. The bathroom looked like every inch of it, from floor to ceiling, had been scrubbed. At night, the bedroom had no sounds from anywhere else in the hotel. The neighborhood felt safe. About a mile to the Market Square, about two miles to the Riverwalk and downtown activities.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2014

This place by was by far the most awesome place! The room came with a small, fully equipped kitchen, including dishwasher. Super comfy beds, great TV, desk, and even a recliner! The bathroom was huge and had plenty of towels. For just over $100 it was amazing. It had a pool and hot tub. It was an $8 ride to the River Walk. I recommend out to everyone

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2014

Clean, well run. All staff are graciously and immediately attending to all your needs.
The only problem I have is I must put A 200 word minimum into this dialogue.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX / Las Vegas, NV
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed January 4, 2014

Area & Travel: The area around the hotel is a little run-down, but it's downtown so unless you get a luxury hotel, it's your typical hotel. However, it is very close to everything downtown. We used a taxi for the 4 of us and spent $10+ each time (which included the tip). So it was really cheap.

Arrival/Check-In: We arrived around 2pm and check-in is at 3pm. I walked in and was immediately greeted by a the front desk rep Luz. She was very welcoming and provided excellent customer service. I wish more front desk reps would be like her. During check-in I stated to her that our friends should be arriving within an hour or so and that we would prefer rooms across from one another. She said that she already both of our rooms reserved since we notated in the reservation "special requests" that we wanted rooms on the same floor etc etc.. Having done this before, I was really surprised that they had actually reserved the rooms ahead of time, ensuring that our request was met. Kudos! Other than that, check-in was super easy.

Pantry: There is a "pantry" room downstairs in the lobby. You need your room key card to access this. You pick out what you want (kinda like a convenience store) and you pay for it at the front desk. However, just like any other place, plan on paying a hefty price for something minimal. An 8oz Red Bull will cost you $4 when you can buy one at a gas station for $2. So if you can, try to pre-purchase any food & drink to prevent buying from the hotel. On the other hand, if there is a last-minute craving or you forgot something, I think it's great that the hotel provides its guests with this convenience. That way you don't have to leave the hotel.

Room #209: When you enter in the room, you're immediately in the kitchen. I was very surprised to see all the amenities that the room had. Full-sized fridge, microwave, stove top w/pots, dishwasher, tupperware, etc.. Granted that all we used was the fridge & microwave. They even give you a bag of microwave popcorn (it's inside the microwave). The bed is supposed to be a queen, although it felt like a double. The (3) pillows provided are feathered, so if you want a more supportive pillow, I suggest you bring your own if possible. Our room also came with a recliner. The only downside I can really think of was the view from the room. It's very minor, but if you look out the window you get a direct view of the pool. But the view behind the pool are abandoned buildings. You can see it in the picture I attached. OH! Also, on the window, you have the outside design curtains that do not move, then you have the semi-see through curtains. If you want the black-out curtains, you need to look behind the see-through curtain. They are all the way on the ends. Before getting dressed I looked for the solid curtain, but couldn't find it. It wasn't until my friend told me to REALLY dig for them, was when I did find them.

Check Out: This was super easy as most hotels. We left the keys in the room and called the front desk. DONE!

Charges/Fees: There are no parking fees, which was great! If you bring a pet, there is a $75 NON-refundable fee. My friends paid this. Also, they let you know that if you get caught with a pet that you did not notify them of OR if you smoke in the room, there is an automatic $250 charge. So make sure to read the top of the check-in form! :)

All and all, I had a great stay at this hotel. No complaints.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites San Antonio Downtown

Address: 1024 S. Laredo Street, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#94 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio Downtown 2*
Number of rooms: 96
Official Description (provided by the hotel):
The new Candlewood Suites San Anotonio Downtown is the newest extended stay, all suites hotel in the River Walk area. The 96 suite hotel is conveniently located just off of I-35 at the S. Alamo Street exit. Featuring the finest in hospitality and accommodations,, the Candlewood Suites is the place to stay. The hotel is conveniently located just minutes from the River walk and near restaurants, shopping and many attractions. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high speed internet access or relax in the comfortable living room area while you enjoy multi-channel premium TV or DVD player on a 32 inch flat panel Television. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items 24 hours a day. Whether your trip is business or pleasure, our hotel can offer you the best value in the San Antonio area. ... more   less 
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Also Known As:
Candlewood Suites San Antonio Downtown Hotel San Antonio

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