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“Great stay!” 5 of 5 stars
Review of Candlewood Suites San Antonio Downtown

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Candlewood Suites San Antonio Downtown
2.0 of 5 Hotel   |   1024 S. Laredo Street, San Antonio, TX 78204 (Avenida Guadalupe)   |  
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Ranked #111 of 352 Hotels in San Antonio
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Great stay!”
5 of 5 stars Reviewed March 20, 2013

We really enjoyed our stay at the Candlewood. The staff is extremely friendly and efficient. The rooms are updated and very clean, beds are comfy and linens are of good quality. This hotel is in a great location if you want something close to all the downtown activity but far enough away to avoid all the crowds and congestion you have to deal at other downtown hotels and you get free parking here! You definately don't want to walk the neighborhood area especially at night because it does seem a little sketchy but the hotel property itself is very nice and well kept. Overall a good value and a very relaxful stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, March 25, 2013
Thank you so much for such a wonderful review! We are happy that we were able to provide you with a great stay. I will pass your compliments along to our staff. We look forward to your next stay with us.
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57 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Porter, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

We were in San Antonio for Tejano Fan Fair, 5 days! After having a horrible expierience last year with the same trip I was very nervous this time around with my Hotel selection. I have to say this was the greatest trip ever, the staff was very helpful and extremely friendly. I called days in advance for a room preference, it wasn't promised to me but Gilbert, friendly staff member said "we will do our best" and surely they did. I arrived with no trouble at check in, houskeeping was on point and very respectful. The room was spacious and immaculate. We were on the 4th floor, we had no hallway traffice or noise, slept well and were greeted at all times with smiles. No trouble with elevators or communication. We were pleasantly surprised that the room basically had its own kitchen, this saved us money on going out to eat. It was a home away from home. Thank you Candlewood Suites for such an amazing and memorable stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, March 25, 2013
Wow! That was an awesome review and we are delighted that you enjoyed staying with us so much. We look forward to having you stay with us again.
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Spring
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 15, 2013

A last minute decision to spend the night in San Antonio during SpringBreak sent us scrambling for accommodation. We lucked out by staying at the Candlewood Suites. The location is not the greatest for tourists because it is really too far to walk to major attractions, but was perfect for our needs in attending to business. The room was on the 1st floor but we are not bothered by any noise. I'm not sure that it would be the same when guests are using the pool outside the window, but the room was roomy, beds were good and everything was spotlessly clean.

My only complaint was the heavy, very perfumed fragrance used in the lobby area. Fortunately, the room did not have this issue. The property seems exceptionally

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, March 25, 2013
Thanks so much for your kind review. We appreciate your feedback about the air freshener and will pass that information along to our Housekeeping staff. We hope to see you again on your next trip to San Antonio!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennewick, Washington
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 14, 2013

My husband and I stayed at this hotel for a week. Despite a few wrinkles that happened during our stay, overall, it was a good place to stay, with comfortable beds. We were on the top floor, and it was very quiet. The freeway was close, along with trains, but the sounds were barely heard in our room. The walls also seemed very good, as we heard children next door crying, but very muffled...not loud at all. The first night, we encountered two cockroaches in a cabinet under the sink. The desk clerk did not feel comfortable leaving us in the room, so he moved us. They spray for them every month, but apparently these were big guys that can hitch a ride on somebody and come into the building easily. I had never seen one before, so was pretty excited and snapped a picture of the big one to send home to my grandkids. I figured it would gross them out. Ha! The next morning, the staff was up in the room where we found them, and my husband pointed out where we had seem them, and they were already on top of the situation taking care of it. We never saw another one the entire trip. It was nice having our own kitchen, as we cooked about half of our meals.

As far as the area of the hotel, I felt safe enough with my husband, but don't think I would stay there as a single woman. It was about a two-block walk to the trolley stop, and on the way, we passed homeless people sitting on empty properties several times. They watch you very closely, and seem unpredictable, so we just walked quickly, and never came back after dark. I think mostly they don't want to bother you any more than you want to bother them. We took our car if we wanted to be out after dark. I bought the $4 day pass for bus and trolley service on several of the days that we wanted to be downtown, which is very efficient and much faster to get around than driving. My husband got the senior rate at 25 cents per ride, so it was much cheaper for him to just pay a quarter every time he rode. It was much easier to take the trolley around than to park a car for $15/day in one of the lots, with no in and out privileges. Some of the parking lots (Frost Bank for one) has free parking on the weekends, which came in handy for parking when we went to the Majestic Theater (which is SO beautiful!) to see Styx in concert. The only REALLY long ride was the one that goes out to the zoo and botanical gardens. It only comes by once an hour, and it takes about an hour and a half to go round-trip out and back. So I would probably take a car if I were to do that one again.

The staff was super friendly and helpful, especially when we had a few problems. They were right there to fix whatever was wrong. Dawna and Gilbert were especially helpful and accommodating during our stay.

It was too cold to use the swimming pool, so I can't comment on that. But overall, I would recommend the stay if you are looking for a place where you can cook some of your meals, and don't mind if you are not staying right on the riverwalk.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, March 25, 2013
Thank you so much for your review of our hotel. We are glad that you had a good stay and that our staff was able to take care of your needs. We will make sure that Dawna and Gilbert are aware of the kind things you had to say about them. We look forward to seeing you on your next trip to San Antonio!
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Wichita, Kansas
Top Contributor
66 reviews 66 reviews
34 hotel reviews
Reviews in 54 cities Reviews in 54 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 25, 2013

Nice clean modern top floor room. Refrigerator, disposal, cooktop, microwave. Good-sized bathroom. Helpful friendly prompt staff. Free parking with security guard in lot. Nice laundry facility. Wifi. Hotel near Alamo and downtown attractions, but a bit too far to walk. Stayed two nights. Slept well. Quiet. Needed late checkout due to illness. Not a problem. Would stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, February 27, 2013
Thank you for your review. We are very pleased that you enjoyed your stay with us. We strive to give you a great experience in every aspect of your stay. Your feedback is an awesome way to let our team know that they did this for you. We look forward to seeing you again on your next trip to San Antonio.
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Tamworth, Australia
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 26, 2013

The area might look a little run down but the clean tidy rooms more than make up for it. The cost is very reasonable. I did hear a train noise very faintly but it didn't bother me.

Good wifi, lovely comfortable beds and big toomd.

If you rte looking for reasonable accommodation close to downtown this is worth a look.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, February 4, 2013
Thanks so much for your review. We are glad that you enjoyed your stay with us. Our goal is to make sure that you are taken care of and that we provide the best stay possible. We hope to see you back here again for your next trip to San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 14, 2013

First off, this area is not too safe, as a tourist you do not want to walk back and fourth to the hotel, this area is not safe! Secondly, the hotel is very clean, modern, has nice rooms, small kitchen area, if your staying more than a few days, and the staff is friendly! However, be aware, better get a room on the top floor, as it is cheaply built and you can be woke up during the middle of the night by partiers above you, and the stomping of walkers!! It was bad.

Room Tip: Make sure and select top floor!
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio Downtown, responded to this review, January 26, 2013
Dear latx1houston,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites San Antonio Downtown

Address: 1024 S. Laredo Street, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #111 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites San Antonio Downtown 2*
Number of rooms: 96
Official Description (provided by the hotel):
The new Candlewood Suites San Anotonio Downtown is the newest extended stay, all suites hotel in the River Walk area. The 96 suite hotel is conveniently located just off of I-35 at the S. Alamo Street exit. Featuring the finest in hospitality and accommodations,, the Candlewood Suites is the place to stay. The hotel is conveniently located just minutes from the River walk and near restaurants, shopping and many attractions. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high speed internet access or relax in the comfortable living room area while you enjoy multi-channel premium TV or DVD player on a 32 inch flat panel Television. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items 24 hours a day. Whether your trip is business or pleasure, our hotel can offer you the best value in the San Antonio area. ... more   less 
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Also Known As:
Candlewood Suites San Antonio Downtown Hotel San Antonio

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