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“Nice hotel - but the maid staff needs more training.” 4 of 5 stars
Review of SpringHill Suites San Antonio Airport

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SpringHill Suites San Antonio Airport
3.0 of 5 Motel   |   514 NE Loop 410, San Antonio, TX 78216 (Uptown Broadway)   |  
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Ranked #136 of 352 Hotels in San Antonio
Jackson, MS
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Nice hotel - but the maid staff needs more training.”
4 of 5 stars Reviewed April 22, 2009

The hotel's front desk staff (daytime) was wonderful, but the evening/night front desk (Friday and Saturday night) was not that great - felt as if we were bothering her. The hotel is in a great location to the airport and across the street from Alamo and National car rental. The rooms are exactly as you see in the pictures. We only had one bad experience and that was with the maid service. There were used towels left in the bathroom and not enough bath towels left/used cups and glasses were not removed and no clean cups/glasses replaced. We thought for sure that we would run out of tissue. Despite this we would stay again and hopefully the maid service will get better.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Portuguese first
  • Spanish first
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English first
Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2009

I found this new hotel online while searching options for our trip to San Antonio.
Usually we stay at the Holiday Inn or Embassy Suites, but the rate was so good i didnt had to think it twice.
The hotel is easy to locate. At our arrival the people at the front desk were very helpful, the check in was a breeze. We were traveling with a baby, so i requested while booking a crib, when we enter the room the crib was already set up, although no sheets provided. But that wasn't a problem, 5 minutes after our arrival the front desk called me asking if i needed extra sheets for the crib and someone to put them! So we say yes, a maid came and made the bed and the sofa/bed too, that was something that made me impressed. The property is new so everything is quite clean and with a lot of space. Great parking lot, a nice heated pool, little business center but with printer. The breakfast is quite good, muffins, egg, sausage, waffles, milk, juice, coffee. Rooms are nice and big, comfortable beds, the sofa is comfortable too, bathroom structure quite rare, two sliding doors, one with the toilet and a sink and one with a sink and the shower.
The hotel is 5 minutes away from North Star Mall, 1 minute from the airport (for plane spotters the parking is excellent as the final approach of the airport is down the hotel), and 35 minutes away from San Marcos Outlets.
I thought the airplanes will be quite a problem to sleep or rest, but as we were located in the opposite way we had no problem.
The only thing i didn't like was that the vending of cokes and water is located at the lobby and there is no vending in each floor, quite annoying if its 10PM and you are in your PJS.
All the staff was very helpful and friendly and will definitely come back to the SpringHill Suites

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites San Antonio Airport

Address: 514 NE Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #136 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites San Antonio Airport 3*
Number of rooms: 116
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Also Known As:
Springhill Suites San Antonio Airport Hotel San Antonio

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