First off, this reservation was made for my employees. I made the reservation and they screwed it up. I was CONFIRMED in a room with 2 queen beds over the phone with central reservations, for 3 nights and I was sent my confirmation as usual. I am a usual customer of this hotel and I will not stay here again. Once my employees arrived, they were told that the reservation was only for one night, although it was confirmed to me that it was for 3 nights. The first night they were in the room they were supposed to have, with 2 beds. I called the central reservations back and explained my problem and he quickly put them in another "CONFIRMED" room with 2 beds for the remaining 2 nights...well, my employee called me this morning to tell me they put him in a room with one bed, despite it being confirmed to me they were in a room with 2 beds. I called the central reservations back and they opened a claim for me, and someone is supposed to call me back...but now, even though it is the hotel's fault & not mine, I can not cancel my reservation, even though it is for something that is NOT what I was told I am getting. AWFUL SERVICE, DO NOT STAY HERE...and this is from a usual customer.

We were looking for a place where we could stay to pick up our new puppies, and I came across this place, as I stayed here while at a meeting the week before. I relaized that they are pet-friendly at checkout, as a girl was checking in with a small dog. The hotel is in a great loocation, with a nice outdoor area for animals. The fire pit was great during the cold front over the weekend. The staff are wonderful, very kind, and very accommodating. It's a trendly look, but not overly so. I'm very conservative, and I really like this place. We will absolutely stay there again.

This hotel belongs to Starwood Hotels and is MY FAVORITE place to stay in San Antonio. If you are planning on staying somewhere that is close to downtown, the riverwalk, etc...Don't stay here. Aloft is on the other side and it's a small trip into "town." However, don't let this discourage you. It is conveniently placed and the only thing involved to making the trip to the riverwalk and the Alamo is a quick jump on the highway.Even though it is not close to many of the main attractions in San Antonio, it is conveniently located with easy access to the airport. There is also a large mall and shopping center around this hotel with bars, comedy club, shopping, etc. The first time we came here, we stayed for three nights with my sister-in-law who was visiting from Seattle. The first night we went out and saw the Riverwalk, and the second day we made a trip around town with one of my friends who is a local. The second night we decided to stay in the hotel area, and we actually just visited the bar in the hotel and chilled out by the pool and the big fire pit things outside. It was very relaxing and my favorite part of the trip. As for the room, the beds were VERY comfortable and our room was spotless. The hotel staff was friendly and very accomodating, including taking care of arranging our taxis and giving us information about things to do in the city. I will stay here again next time I am in San Antonio.

This hotel is a very Modern hotel and my boss really didnt care for it, it was too I am not sure what word to you but I loved the hotel it was very nice and clean and the rooms are really set up nice too.