First off, this reservation was made for my employees. I made the reservation and they screwed it up. I was CONFIRMED in a room with 2 queen beds over the phone with central reservations, for 3 nights and I was sent my confirmation as usual. I am a usual customer of this hotel and I will not stay here again. Once my employees arrived, they were told that the reservation was only for one night, although it was confirmed to me that it was for 3 nights. The first night they were in the room they were supposed to have, with 2 beds. I called the central reservations back and explained my problem and he quickly put them in another "CONFIRMED" room with 2 beds for the remaining 2 nights...well, my employee called me this morning to tell me they put him in a room with one bed, despite it being confirmed to me they were in a room with 2 beds. I called the central reservations back and they opened a claim for me, and someone is supposed to call me back...but now, even though it is the hotel's fault & not mine, I can not cancel my reservation, even though it is for something that is NOT what I was told I am getting. AWFUL SERVICE, DO NOT STAY HERE...and this is from a usual customer.
- Official Description (provided by the hotel):
- Our hotel's complimentary airport shuttle service is just the beginning of our many amenities. Enjoy comfortable boutique rooms and the popular w xzy bar. ... more less
- Reservation Options:
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- Also Known As:
- Aloft San Antonio Airport Hotel San Antonio