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“DO NOT STAY HERE. Awful Customer Service.” 1 of 5 stars
Review of Aloft San Antonio Airport

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Aloft San Antonio Airport
3.0 of 5 Hotel   |   838 NW Loop 410, San Antonio, TX 78216 (North Central)   |  
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Ranked #125 of 352 Hotels in San Antonio
Douglas, Georgia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
44 helpful votes 44 helpful votes
“DO NOT STAY HERE. Awful Customer Service.”
1 of 5 stars Reviewed November 10, 2012

First off, this reservation was made for my employees. I made the reservation and they screwed it up. I was CONFIRMED in a room with 2 queen beds over the phone with central reservations, for 3 nights and I was sent my confirmation as usual. I am a usual customer of this hotel and I will not stay here again. Once my employees arrived, they were told that the reservation was only for one night, although it was confirmed to me that it was for 3 nights. The first night they were in the room they were supposed to have, with 2 beds. I called the central reservations back and explained my problem and he quickly put them in another "CONFIRMED" room with 2 beds for the remaining 2 nights...well, my employee called me this morning to tell me they put him in a room with one bed, despite it being confirmed to me they were in a room with 2 beds. I called the central reservations back and they opened a claim for me, and someone is supposed to call me back...but now, even though it is the hotel's fault & not mine, I can not cancel my reservation, even though it is for something that is NOT what I was told I am getting. AWFUL SERVICE, DO NOT STAY HERE...and this is from a usual customer.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
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English first
Mission, Texas
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2012

We were looking for a place where we could stay to pick up our new puppies, and I came across this place, as I stayed here while at a meeting the week before. I relaized that they are pet-friendly at checkout, as a girl was checking in with a small dog. The hotel is in a great loocation, with a nice outdoor area for animals. The fire pit was great during the cold front over the weekend. The staff are wonderful, very kind, and very accommodating. It's a trendly look, but not overly so. I'm very conservative, and I really like this place. We will absolutely stay there again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Temple, Texas
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2012

This hotel belongs to Starwood Hotels and is MY FAVORITE place to stay in San Antonio. If you are planning on staying somewhere that is close to downtown, the riverwalk, etc...Don't stay here. Aloft is on the other side and it's a small trip into "town." However, don't let this discourage you. It is conveniently placed and the only thing involved to making the trip to the riverwalk and the Alamo is a quick jump on the highway.Even though it is not close to many of the main attractions in San Antonio, it is conveniently located with easy access to the airport. There is also a large mall and shopping center around this hotel with bars, comedy club, shopping, etc. The first time we came here, we stayed for three nights with my sister-in-law who was visiting from Seattle. The first night we went out and saw the Riverwalk, and the second day we made a trip around town with one of my friends who is a local. The second night we decided to stay in the hotel area, and we actually just visited the bar in the hotel and chilled out by the pool and the big fire pit things outside. It was very relaxing and my favorite part of the trip. As for the room, the beds were VERY comfortable and our room was spotless. The hotel staff was friendly and very accomodating, including taking care of arranging our taxis and giving us information about things to do in the city. I will stay here again next time I am in San Antonio.

Room Tip: All of the rooms seemed to be located conveniently...As with other Starwood Hotels, don't walk i...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Worth, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2012

This hotel is a very Modern hotel and my boss really didnt care for it, it was too I am not sure what word to you but I loved the hotel it was very nice and clean and the rooms are really set up nice too.

Room Tip: I think all rooms are pretty much the same
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2012

I want to thank you all the people that made our stay at the Aloft unfogettable. When we arrivee to the airport, Mr. Emmanuel went to pick us up with a beautiful smile, kindness and goodness!!!! Upon our arrival we were received by Nicole at the front desk with a warm welcome and with excellence she solved all our needs in a very fast way. During our stay we also met Saul at the Front desk, ready to solve all our problems with a huge quality service. During our stay we needed to go for business to several places around and Mr. RAMON was WONDERFUL, with great knowledge he adviced us where to go, how to reach every place at the minimum time. Ramon made us feel like home. And we also met Bryan who was kind and talented. We were really surprised that during the mornings while we were preparing our business meetings very very early, Mr. Roman was there, greeting us, smiling at us, trying to find the way to help us in our needs. The hotel has a great location for doing business, pleasure and for medical purposes. The rooms are clean. Thank you to Miss. Dulce who always made our rooms look clean and wonderful. Besides the great facility of this hotel, even it is small, the treasure you will find there is its WONDERFUL TEAM OF WORK, that make your stay indeed unforgettable. THANK YOU VERY MUCH TO ALL OF YOU !!!! i wish and hope to be back there soon!!!! May God bless you always!!!!

Room Tip: Every room is great, but you can ask for a bigger room and a bigger shower, if you are very tall. Ou...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 15, 2012 via mobile

This hotel is a small branch of W hotels. Extremely modern and looks great. Comfortable beds, clean rooms, dogs stay free no extra charge. Parking is free and plenty of parking. Breakfast is NOT included but downstairs they have a nice snack bar an very well set up. Staff is awesome and very friendly. It's right smack in the middle of many shops within walking distance. 10 minutes from the airport and airplanes do not effect your stay. XYZ bar is like a lounge. It's awesome. Small. It was packed Friday night but not overwhelming they even have a pool table next to bar.

I paid 89$ a night and will definitely stay again or at any ALOFT hotels again. U enjoyed my stay and would recommend it to anyone.

RIVERWALK AND ALAMO: about 15 minutes away and you pay for parking in one of their garages.

SEAWORLD: about 10 minutes the other way and you must pay for parking there as well.

ALOFT SHUTTLE: takes you anywhere within a five mile radius including the airport.


Very adult vibe here. Young adults. Vibe is modern and comfortable.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2012 via mobile

Booked this hotel for a girls weekend of shopping and live music. We were 3 in our party but there was only a king room available, therefore we requested a roll away bed which was brought to the room very quickly.
I loved the full feather pillow that came with the roll-away bed and it was very comfortable.
I enjoyed the spaciousness of the room, as well as the awesome bliss bath products which were available in a wall mounted shower dispenser!
The pool was a decent size, but riddled with kids at around 4pm on a Saturday which by the way coincides with the 4 pm happy hour.
The hotel obviously appeals to a younger, hipper, more tech savvy crowd, so when you see a bunch of kids at the pool; when you yourself would like to swim in it during happy hour, well it sends mixed messages. Call me crazy!
Overall great fun atmosphere at a great value and would totally recommend to anyone staying in SA. Happy travels!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft San Antonio Airport

Address: 838 NW Loop 410, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Uptown Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #125 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft San Antonio Airport 3*
Number of rooms: 139
Official Description (provided by the hotel):
Our hotel's complimentary airport shuttle service is just the beginning of our many amenities. Enjoy comfortable boutique rooms and the popular w xzy bar. ... more   less 
Reservation Options:
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Also Known As:
Aloft San Antonio Airport Hotel San Antonio

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