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Red Roof Inn San Antonio Downtown - Riverwalk: Traveler Reviews

2.0 of 5
1011 E. Houston Street, San Antonio, TX 78205 (East Side)
Hotel amenities
Red Roof Inn San Antonio Downtown - Riverwalk
Ranked #116 of 343 hotels in San Antonio
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269 reviews from our community

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Traveler rating
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Date Rating
Calgary
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed November 9, 2012

We stayed for one night to take in the Riverwalk and would thoroughly recommend this hotel. It is a short 5 block walk to the Riverwalk/Alamo area or you can cut through the Rivercentre Mall (all safe for walking day & night). You save a lot of money by being on the "other side" of the freeway to most of the hotels. The rooms have recently been rennovated and are really nice with laminate flooring, vessel sinks and good quality mattresses. We have stayed in higher priced hotels that are not as nice. Ask for the side of the hotel away from the freeway - it was quiet. Breakfast was minimal - muffins and bagels, coffee & juice, but enough to get you going.

Room Tip: Ask for a room on the side of the hotel away from the freeway as they are quieter
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof Inn San Antonio Downtown - Riverwalk, responded to this review
November 16, 2012
Thank you for taking the time to write a review about your experience with our hotel in the beautiful Alamo City. We are very happy to hear that you enjoyed your accommodations and that we were able to make you comfortable during your stay. We are also pleased that our location suited the needs of you and your friends. We are fortunate to be only a short walk to all the fun attractions our city has to offer. We enjoyed having you and your friends and we look forward to serving you again should you return to our area.
Darlene Silva AGM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
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Kent, WA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Great place to stay, but not near Riverwalk”
5 of 5 stars Reviewed November 8, 2012

Stayed 6 nights and had a great time. You don't need a car, just take the bus everywhere. The Yellow Route is about 50 feet from hotel, get a transfer for 2 hours, or you can walk to the Alamo in about 5 minutes. Very convenient hotel. Breakfast is continental with bagels, muffins, juice, coffee, and fruit. Would stay there again.

Room Tip: Rooms away from the freeway and streets are quieter.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, General Manager at Red Roof Inn San Antonio Downtown - Riverwalk, responded to this review
November 11, 2012
We are very pleased that you enjoyed your stay and took time to share your experience with other potential guests. Yes, we are in close proximity to the Riverwalk-about a 10 minute walk-and we are close to everything in the downtown area within walking distance and you found one the biggest secrets we offer....having a Trolley Stop right outside our front door! We are happy you enjopyed our Grab N Go Breakfast and our newly renovated roms and we do look forward to your return stay.
Max Janow
General Manager
Red Roof Inn
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Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Two day Stay”
5 of 5 stars Reviewed November 2, 2012

I selected Red Roof Inn for the low cost of room and not disappointed. Close to riverwalk, bus transportation stops at end of hotel parking. Room was nice with wood flooring, the room view was of highway and river city mall direction. The swimming pool was clean and a plus of the Grab and Go breakfast served the purpose, plus saving some money.
I had a leak around the toilet, when I called the front desk gentleman took care and since maint. had already left, he helped moved me to another room and ask if I needed anything else.
I would recommend staying, the room was nice, comfortable, staff friendly, with the breakfast and location, free internet in the room, good value, for the cost.

Room Tip: I was on the third floor and felt like no one else was there. If you would like a view I would as f...
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Max J, General Manager at Red Roof Inn San Antonio Downtown - Riverwalk, responded to this review
November 11, 2012
Thank you for letting other guest know how much you enjoyed your stay. And we're very happy that you enjoyed our newly renovated rooms. We look forward to your return stay!
Max Janow
General Manager
Red Roof Inn
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Pottsboro, Texas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good value for the money”
5 of 5 stars Reviewed October 29, 2012 via mobile

Booked in for two nights while taking in the riverwalk. Rooms are nice, breakfast somewhat limited but hey, the monies saved is well worth it. Staff extremely friendly, location couple blocks off the riverwalk. Would recomend to anyone visiting san antonio and not planning to live in the room. View from room not so nice but didnt bother us. Covered garage with elevators vehicle well secured, however, the do have a 7 or 8 dollar a day parking charge but again the monies saved more than makes up for it. Pool outside looked very refreshing.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof Inn San Antonio Downtown - Riverwalk, responded to this review
November 2, 2012
Thank you for taking the time to write a review about your experience with our hotel and team during your vacation here in San Antonio.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Darlene Silva AGM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
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California, United States
1 review
1 helpful vote 1 helpful vote
“Near the Riverwalk and Alamo...walking 5-10 min”
2 of 5 stars Reviewed October 23, 2012

The location is great if you want to see the Riverwalk and Alamo. It was within a 5-10 min walk. Great views of the downtown city! The rooms are very spacious and beds are comfortable.

However....

Upon check in we were given a dirty room at first....I mean it had not even been cleaned from the previous guests. Upon calling down to the front desk, they brought up another set of room keys for us. This time this room was clean and ready as it should have been.

We headed out into the town for the night and got back to the room, and upon using the bathroom it got clogged. We called the front desk around 10-10:30 pm for a plunger or someone to come unclog our toilet. At nearly 2 am and still no one had come we fell asleep. Upon waking up multiple times throughout the night, we had to go to the lobby and use the lobby restroom because ours was still clogged and not usable. I understand that the maint. crew goes home around 6 or 7 pm, but that is no excuse for the person running the front desk to communicate with us and tell us what was going on. I was not pleased at 4 am to have to get up in my pajamas and go down an elevator to the lobby just to use a restroom.

Upon speaking at the front desk the next day about the incident, the kind lady did send maint. immediately up to the room to unclog it which took all of 5 seconds to do. They do charge for parking which is $7 a night (plus taxes, I was informed). Due to our toilet being clogged they did end up comping our parking, but when you pay 80.00+ a night 21.00 in comps really isn't even 1/2 of the room costs when the reality is we only could use 1/2 out room anyhow (the beds). To me it was a bit short of customer service after both the incidents to start how our night began at the hotel.

This wasn't the only complaint I heard from guests while I was there also.

Not sure that I would use this place again, if we come back to San Antonio, Texas.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Unknown507 about Red Roof Inn San Antonio Downtown - Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max J, Manager at Red Roof Inn San Antonio Downtown - Riverwalk, responded to this review
November 2, 2012
Thank you for taking the time to post a review about your stay at our hotel here in the beautiful Alamo City. We are pleased that you liked our location and that you found our rooms to be spacious and comfortable. I do however apologize for the issue you had with your restroom during your stay. I have already addressed this issue with all of our front desk staff and appreciate you letting us know about this. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Darlene Silva AGM
1011 E Houston ST.
San Antonio TX 78205
(210)229-9973 i0248redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Red Roof Inn San Antonio Downtown - Riverwalk

Also Known As:
Red Roof Inn San Antonio Downtown - Riverwalk Hotel
Red Roof Inn San Antonio Downtown - Riverwalk Hotel San Antonio
Red Roof Inn San Antonio
San Antonio Red Roof Inn
Address: 1011 E. Houston Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Center Free Breakfast Free High-Speed Internet Pets Allowed Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #116 of 343 hotels in San Antonio
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Experience rich culture, history and southern hospitality in San Antonio, the Heart of Texas, at your Red Roof Inn Downtown-Riverwalk. When you check into the Red Roof Inn San Antonio Downtown - Riverwalk, check out the fantastic new amenities in our NextGen ® design rooms! The rooms at this 100% Smoke Free inn feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessel sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable new seating and a large, flat-screen TV. Start your day with a complimentary Grab-and-Go select breakfast of Apples, Bagels, Muffins, Juice and Coffee. With complimentary Wi-Fi in all the guestrooms and lobby as well as a boarding pass station, you will never miss a connection. Ample parking is available for our guests onsite in our general parking lot and multi-level parking garage, at only $7 per night. The Red Roof Inn San Antonio Downtown-Riverwalk is within a pleasant walking distance of many of the attractions for which San Antonio is famous. Take a tour of the Alamo in downtown San Antonio, a short 3 blocks away or enjoy the famous Riverwalk on a relaxing riverboat cruise. Sports fanatic? The Alamodome and AT&T center host everything from football to basketball games. Enjoy shopping at the historic Market Square or experience a panoramic view of downtown San Antonio from the Tower of the Americas, both within walking distance from the Red Roof San Antonio Downtown-Riverwalk. For those visiting San Antonio on business, the San Antonio Convention Center is only 5 blocks away. With all there is to see and do in our beautiful city, your hotel should provide the amenities you want at the price you need. Fortunately, Red Roof Inn San Antonio Downtown - Riverwalk provides that and more. We're your best choice for economy lodging and superior service in the Alamo City ... more   less 
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