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“Terrible customer service...” 3 of 5 stars
Review of Extended Stay America - San Antonio - Airport

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Extended Stay America - San Antonio - Airport
2.0 of 5 Hotel   |   1015 Central Parkway South, San Antonio, TX 78232 (Formerly Homestead Studio Suites - San Antonio - Airport)   |  
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Ranked #249 of 352 Hotels in San Antonio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Terrible customer service...”
3 of 5 stars Reviewed April 2, 2011 via mobile

I travel in my career and stay in motels ten months a year. The staff here is very rude and they will double run your credit card. I recommend paying cash and bring some spray bleach disinfectant. The house keeping lacks tremendously and there are insects. I stay here because of the value, and wouldn't recommend it for families traveling.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    13
    8
    12
    12
    27
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12
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
College Station, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2010

We have totally two rooms. First we forgot to ask for non-smoking rooms because we arrived in the midnight. Then when we found that the room is too smelly to sleep as we stepped in, we asked for an exchange. The guy told us to wait for half an hour and said they did not have any out of about 158 rooms. The refrigerator was so noisy that we had to unplug it.

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2010

We were with 4 families in town for a convention...Upon checking into our room I could see the floor had not been vacumned. The bathroom was horrible!!! Mold in the shower, we could night get another room til the next day, So I went and bought bathroom cleaner & cleaned our own bathroom. We were afraid to sleep in the sheets because they probably were not clean. All four families had trouble with there rooms not being cleaned...one family turned down a room because it was so filthy and when another family came they tried to give them the same room, without even touching it.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 30, 2010

The room that we got was worse than we could have imagined. The hotel staff already declared there was no other room available when we checked in. The hotel looks nice from the exterior but the room was too bad. The rooms had heavily stained toilets so as to puke at the look of it.
The coffee maker would make 3 cups of coffee for 2 hours or more. The utensils were not washed well enough and the pans would have residue from previous cooking. Housekeeping was so bad that they had not even removed old coffee pods or soaps of previous residents. The rooms would sometimes have smoke from outside because there is no proper designated smoking areas and everyone was smoking right in front of our room. The room was too cramped for the amount of furniture. Soap quality was bad. The AC thermostat had the Service needed sign on making us wonder if it really worked.

  • Stayed June 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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tx
1 review
5 of 5 stars Reviewed October 8, 2009

This was a great hotel. The rooms were spacious and it was a nice location. The staff was helpful and gave recommendations and directions for things to do on the riverwalk. They have complimentary happy hour and appetizers in the evening and complimentary breakfast during the week. We never made it up for breakfast but the happy hour was nice. My only complaint is the fee for parking but apparently most of the hotels charge for parking.

  • Stayed July 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tennessee
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 7, 2009

We were in SA for a 3-week business trip and booked this hotel for its location and value, plus the convenience of having a mini kitchen so we didn't have to eat out the whole time. While it is a good price, the value is debatable. The staff was friendly and the hotel was quiet for the most part, but other aspects of our stay were less than desirable.

Upon arrival, we found that our room was far less than clean. There was hair in the shower and water stains on everything, soap scum throughout the bathroom and kitchen, a tub so stained with dirt as to appear unscrubbed for years, a smashed spider on the wall, and crumbs and such on the floors. We hoped this would improve when housekeeping made their once-a-week call, but no. They simply remade the bed (not sure if the sheets were changed) and changed out the towels. NOTHING was actually cleaned. Also, they don't restock anything (toilet paper, soap, etc.) so if you need extra, you have to go and request it at the front desk. The fitted sheet and mattress pad were too small for the rather hard bed, causing both to shift around throughout the night. The blanket was also too small for the double bed, barely covering the mattress top. We requested a queen blanket which helped, but the bed still managed to practically un-make itself every night - and we're not restless sleepers! Lastly, while the washers and dryers work very well and are affordable, the laundry room floor was flooded, making it dangerously slippery. There was a "wet floor" sign placed in the middle of the room for warning, but stepping into 3/4" of water when you walked in the room wasn't at all pleasant! The kitchen was adequate for a hotel room, but be prepared to bring plenty of your own tools and such if you plan to make anything. It was stocked with the absolute bare minimum!

All in all, you could definitely find a better place to stay, especially if you're going to be there long-term.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Charlotte, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 14, 2008

I was on a business trip to Uvalde Tx, and due to a change of schedule I needed to spend a night in San Antonio before making a late afternoon flight. I found this hotel on Hotwire, for a great one night rate, and found the room a little unsettlingly. I hate staying in Motels, and when I checked in, i assumed I had an upstares usnit. By the time I found the room, I was tired, and felt for one night it would be fine.

Int he end it turned out to be a great stay. The layout is closer to that of an apartment complex, the location is in a business park close to restaurants and strip malls, north of the airport off 281, and although not a large room, equipped with all the comforts of home.

As a warning, it is a very low key hotel, with a hard to find entrance, so do not try and find the place int eh dark, other than that I would stay again. As a warning, visiting San Antonio as a tourist for an extended period of time, with the family, this hotel is a great base camp, but to experience the city, or if traveling as a single or couple, I would recommend budgeting for hotel near or on river walk, (Hotel Contessa).

  • Liked — The locaiton
  • Disliked — Hard to Find
  • Stayed March 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Extended Stay America - San Antonio - Airport

Address: 1015 Central Parkway South, San Antonio, TX 78232 (Formerly Homestead Studio Suites - San Antonio - Airport)
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #249 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - San Antonio - Airport 2*
Number of rooms: 153
Reservation Options:
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Also Known As:
Homestead Hotel San Antonio

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