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Country Inn & Suites By Carlson San Antonio Airport, TX: Traveler Reviews

3.0 of 5
8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport) (Northeast San Antonio)
Hotel amenities
Country Inn & Suites By Carlson San Antonio Airport, TX
Ranked #25 of 343 hotels in San Antonio
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107 reviews from our community

    Trip type
Traveler rating
    72
    18
    8
    6
    3
Date Rating
Kailua-Kona, Hawaii
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Clean and Safe”
3 of 5 stars Reviewed November 5, 2012

The suite was comfortable and it was clean. The employees at the front desk were courteous and professional. The breakfast served each day was very good. The cleaning crew did an excellent job as well.

My one criticism would be what appears to be a problem with maintenance. The telephones in my room did not work properly. One would not take a charge and the answering service did not work. Although I use a cell phone there were calls made to my room, and messages left that I was unable to hear. I reported this on day one and it was not fixed three days later.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Konabaron about Country Inn & Suites By Carlson San Antonio Airport, TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review
December 25, 2012
Thanks for staying with us while in San Antonio. I am sorry that you experienced issues with your telephones and that they were not taken care of during your stay. We have addressed that , so it does not happen again. We look forward to your next visit with us while in San Antonio.
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Austin, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Customer service was excellent!”
5 of 5 stars Reviewed October 24, 2012 via mobile

The rooms were very nice and clean, the front desk staff were very friendly and helpful. The breakfasts were great! We were traveling with our five kids and having a free hot breakfast saves us a lot :-) Highly recommend this !

  • Stayed March 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Val K about Country Inn & Suites By Carlson San Antonio Airport, TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Loved It!!”
5 of 5 stars Reviewed October 23, 2012

This hotel was awesome! It's right next to the airport but you don't hear planes or anything it's a hidden gem and its a GREAT deal! It's right off one of the main highways so that is perfect, I would stay there again anytime

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by loveashlee for San Antonio
Ask loveashlee about Country Inn & Suites By Carlson San Antonio Airport, TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill, South Carolina, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Our visit to San Antonio”
4 of 5 stars Reviewed October 11, 2012

My husband and I stayed one night at the Country Inn and Suites. The hotel was very modern and clean. The bed was very comfortable. I really appreciated the extra pillows and blanket located in the bedroom closet The hotel is conveniently located to the airport and not far from the San Antonio Riverwalk. We would absolutely stay here again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Katie J about Country Inn & Suites By Carlson San Antonio Airport, TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review
October 21, 2012
We are very excited you and your husband enjoyed your stay with us while in San Antonio. We hope that you will visit us again soon!
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Proctor, Minnesota
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
“A potential for greatness but changes needed”
4 of 5 stars Reviewed October 2, 2012

I stayed at this Country Inn & Suites in Mid-September for a business seminar for 4 nights. I have to say that this is a very nice hotel, but because of what appears to be a lack of training/employee it truly hurts the hotel. I have stayed at other Country Inn & Suites and know what to expect. I wasn't called shortly after checking in to make sure that my room is good, I was never greeted, (nor anyone bother to call me by name), I am a Club Carlson Gold Elite member and I didn't get my little gift I am so used to. Whenever I travel I don't like to housekeeping everyday because I try to be Green and there is no need to change or wash my towels/linen after 1 day. But on the second day I removed the Do Not Disturb because the carpet and towels needed some TLC. When I returned in the evening, the carpet looked dirtier than I left it, they had removed the towels and left me 1 hand towel & 1 washcloth. When I called Front Desk I got a less than favorable excuse. The next day housekeeping wasn't even better. In breakfast I heard one of the breakfast attendant loudly bashing Country Inn & Suites ? , I was appalled why someone would work for a company that they don't like, so I wasn't able to enjoy my breakfast quietly. I do want to give kudos to the older breakfast attendant which was sweet and you could tell she loved her job! I am sorry I didn't get her name but she did an awesome job. And the breakfast to go bags were great when I didnt have time to stop for breakfast.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Roy C about Country Inn & Suites By Carlson San Antonio Airport, TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review
October 21, 2012
Thank you for choosing the Country Inn & Suites during your stay in San Anontio. We value your feedback and appreciate your comments. I am sorry that you experienced less than great service from us. I have shared them with our team and we are working to correct these issues so this does not happen in the future. I do hope that you will give us another try next time you are in San Antonio.
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Additional Information about Country Inn & Suites By Carlson San Antonio Airport, TX

Also Known As:
Country Inn And Suites By Carlson
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn & Suites By Carlson Hotel
Cambria Suites San Antonio
Address: 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotels in San Antonio
#25 Family Hotels in San Antonio
#54 Business Hotels in San Antonio
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the new Country Inn & Suites San Antonio Airport, an all-suite hotel located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as a complimentary hot breakfast, meeting space, free Wi-Fi, heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. Our hotel's enthusiastic and professional staff is waiting to help make your stay exceptional, so book your online reservation at Country Inn & Suites today! 100% non-smoking hotel. Formerly known as Cambria Suites Airport. ... more   less 
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