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“Clean and Safe” 3 of 5 stars
Review of Country Inn & Suites By Carlson San Antonio Airport, TX

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Country Inn & Suites By Carlson San Antonio Airport, TX
3.0 of 5 Hotel   |   8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport) (Northeast San Antonio)   |  
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Ranked #59 of 352 hotels in San Antonio
Kailua-Kona, Hawaii
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Clean and Safe”
3 of 5 stars Reviewed November 5, 2012

The suite was comfortable and it was clean. The employees at the front desk were courteous and professional. The breakfast served each day was very good. The cleaning crew did an excellent job as well.

My one criticism would be what appears to be a problem with maintenance. The telephones in my room did not work properly. One would not take a charge and the answering service did not work. Although I use a cell phone there were calls made to my room, and messages left that I was unable to hear. I reported this on day one and it was not fixed three days later.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review, December 25, 2012
Thanks for staying with us while in San Antonio. I am sorry that you experienced issues with your telephones and that they were not taken care of during your stay. We have addressed that , so it does not happen again. We look forward to your next visit with us while in San Antonio.
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199 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Austin, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2012 via mobile

The rooms were very nice and clean, the front desk staff were very friendly and helpful. The breakfasts were great! We were traveling with our five kids and having a free hot breakfast saves us a lot :-) Highly recommend this !

  • Stayed March 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 23, 2012

This hotel was awesome! It's right next to the airport but you don't hear planes or anything it's a hidden gem and its a GREAT deal! It's right off one of the main highways so that is perfect, I would stay there again anytime

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mill, South Carolina, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2012

My husband and I stayed one night at the Country Inn and Suites. The hotel was very modern and clean. The bed was very comfortable. I really appreciated the extra pillows and blanket located in the bedroom closet The hotel is conveniently located to the airport and not far from the San Antonio Riverwalk. We would absolutely stay here again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review, October 21, 2012
We are very excited you and your husband enjoyed your stay with us while in San Antonio. We hope that you will visit us again soon!
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Proctor, Minnesota
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 2, 2012

I stayed at this Country Inn & Suites in Mid-September for a business seminar for 4 nights. I have to say that this is a very nice hotel, but because of what appears to be a lack of training/employee it truly hurts the hotel. I have stayed at other Country Inn & Suites and know what to expect. I wasn't called shortly after checking in to make sure that my room is good, I was never greeted, (nor anyone bother to call me by name), I am a Club Carlson Gold Elite member and I didn't get my little gift I am so used to. Whenever I travel I don't like to housekeeping everyday because I try to be Green and there is no need to change or wash my towels/linen after 1 day. But on the second day I removed the Do Not Disturb because the carpet and towels needed some TLC. When I returned in the evening, the carpet looked dirtier than I left it, they had removed the towels and left me 1 hand towel & 1 washcloth. When I called Front Desk I got a less than favorable excuse. The next day housekeeping wasn't even better. In breakfast I heard one of the breakfast attendant loudly bashing Country Inn & Suites ? , I was appalled why someone would work for a company that they don't like, so I wasn't able to enjoy my breakfast quietly. I do want to give kudos to the older breakfast attendant which was sweet and you could tell she loved her job! I am sorry I didn't get her name but she did an awesome job. And the breakfast to go bags were great when I didnt have time to stop for breakfast.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review, October 21, 2012
Thank you for choosing the Country Inn & Suites during your stay in San Anontio. We value your feedback and appreciate your comments. I am sorry that you experienced less than great service from us. I have shared them with our team and we are working to correct these issues so this does not happen in the future. I do hope that you will give us another try next time you are in San Antonio.
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Austin, TX
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 25, 2012

This hotel is on Broadway, in the first block north of Loop 410, which is not the most convenient location for tourists who want easy access to downtown, the Riverwalk, Six Flags, Sea World, or those who want to be close to the medical center, or UTSA. But it might be ideal for someone who wants convenient access to the airport, or for business or family visit in the area. I found it to be quiet and convenient for my purposes. There seem to be a few problems, as others have mentioned. I was initially given a room with air conditioner which did not cool. They reassigned me to a different room, but I learned the A/C had been reported as broken and hadn't been repaired. The breakfast was fine, and the room with functioning air conditioning was quite comfortable. It is a nice, standard Country Inn & Suites which gives you a good value.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review, October 21, 2012
Thank you so much for staying with us. I am sorry that you experienced issues with the AC units in both rooms. I appreciate your feedback as it helps us to correct the problem so it does not happen again. We hope that you will come back and stay with us next time you are in San Antonio.
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Rogersville, Missouri, United States
Top Contributor
118 reviews 118 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 22, 2012

Nice room and staff. Has a great workout room and a decent spa. Breakfast was eggs, sausage and biscuit, plus the typical continental items. Was ok, nothing special. Nice entry making a business trip a little more pleasant. Hotel hallways were a little loud, but nothing terrible.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie C, General Manager at Country Inn & Suites By Carlson San Antonio Airport, TX, responded to this review, August 23, 2012
We are so pleased you had a nice stay with us at the Country Inn & Suites druing your business trip. We hope to see you again next time you are in San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson San Antonio Airport, TX

Address: 8505 Broadway, San Antonio, TX 78217 (Formerly Cambria Suites Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in San Antonio
#23 Romantic Hotel in San Antonio
#72 Family Hotel in San Antonio
#89 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson San Antonio Airport, TX 3*
Official Description (provided by the hotel):
Welcome to the new Country Inn & Suites San Antonio Airport, an all-suite hotel located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as a complimentary hot breakfast, meeting space, free Wi-Fi, heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. Our hotel's enthusiastic and professional staff is waiting to help make your stay exceptional, so book your online reservation at Country Inn & Suites today! 100% non-smoking hotel. Formerly known as Cambria Suites Airport. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson
Country Inn & Suites By Carlson Hotel San Antonio
Cambria Suites San Antonio

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