Started off on a VERY BAD note. I travel frequently and am a light sleeper, so have learned to ask for a room on a high floor away from the elevators. Made the request when booked on the hotel web site. Called the morning of check-in and repeated the request. Arrived tired from a day of traveling and was given a pre-assigned room on the lowest possible floor, street side, directly across from the elevator. After much discussion and being told there were no other rooms available, I was given one on the 7th floor away from the elevators. Bit confusing as it appeared there was only one other person staying on the same floor.
Wet used washcloth still hanging in the shower when I walked in - made me question the cleanliness of the room. Room was beautiful. Shower was spacious, but sink and counter felt cramped for one person - don't know how two would share. Due to negotiations for location, I guess I was in a "non-standard" room - but word to the wise, this king size room did NOT have a sleeper sofa as was advertised on the web site. Also, hotels.com advertised that the rooms had bathrobes and minifridges - wrong. Bed very comfortable.
AC is VERY LOUD. I liked the white noise - helped me sleep - but I can see how it would be annoying to some. AC went out one of the nights throughout the hotel, but was fixed when I returned from work the next afternoon.
Package rate included breakfast. Went down the first day - about 30 mins after scheduled opening. Cook came out and apologized as the wait staff had yet to show up. He didn't know where the menus were, but offered to make me whatever I wanted. By the last morning, the restaurant manager was visibly present and making people happy, so it looks like they're making an effort.
Tried using the fitness center. Lowceilings - felt like a dungeon. The cardio machines don't have individual TVs - three TVs are mounted on the walls. Tried to change the channel on the TV in front of me, and the other two turn on and change channels. Luckily no one else was working out. Didn't use it again.
Had a newspaper delivered to my door 2 of the 5 days I was there. They're at the front desk, so I'd pick one up there if the delivery failed.
Housekeeping restocked the single use coffee 3 of the 5 days I was there. Called the front desk when I returned in the evening and they promptly brought up coffee.
Shampoos/lotions only restocked once during the stay - they did have mouthwash which was a nice touch (had it been restocked more often).
Wi-Fi was flawless and free. Location is great.
Overall, beautiful hotel with so much potential, but management has a lot of work ahead of them before I'll stay again.
- Official Description (provided by the hotel):
- 91 Room boutique hotel in a 1909 historic bldg. Hotel sits across the the street from the Alamo and 1/2 block from the Riverwalk. Close enough to walk to any and everything you will want to do in downtown San Antonio. Also home to the 1909 Bar & Bistro serving breakfast and dinner daily. Happy Hour specials every night. Let us be your home away from home on your next trip to beautiful San Antonio! ... more less
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