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Comfort Suites Alamo/Riverwalk: Traveler Reviews

2.5 of 5
505 Live Oak Street, San Antonio, TX 78202 (East Side)
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Comfort Suites Alamo/Riverwalk
Ranked #2 of 343 hotels in San Antonio
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438 reviews from our community

Traveler rating
    312
    86
    30
    8
    2
See reviews for
Families
156
 
Couples
119
 
Solo
16
 
Business
63
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chippewa Falls, Wisconsin
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Very Close to the Alamo.”
5 of 5 stars Reviewed February 1, 2013

We picked this Hotel because we saw that it was close to Alamo. We where able to park our car and walk to everything. What we did not know was what a very nice and clean hotel this was. It is a new building and was very clean and the workers here were very friendily. I liked the decor of the breakfast rooms. Be sure to check the platters on the wall. They are very colorful. The breakfast food was a wide variety. Everything was fresh and tasty. The days we choose to be there were very nice warm days and we had good food on the riverwalk. The hotel has a pool and hot tub. The pool was cold but once you got in it was not bad. In the afternoon the pool was in the shade so one could not be in the sun. We also used the exercise room. I'd pick this place again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bethniblett about Comfort Suites Alamo/Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review
February 21, 2013
Thank you for taking the time to post your very positive comments on TripAdvisor regarding your recent stay at our hotel. We are in fact only 4 blocks from the Alamo and Riverwalk, and I am glad that you and your family found all of these attractions to be within a comfortable walking distance. Moreover, we are very delighted to hear that you found our property to be very nice and maintained well. We did finish construction and open the hotel in Nov 2008; however, we have been in the process of doing some remodeling, improvements, and deep cleaning at our hotel in order to keep our hotel looking good and the rooms comfortable for the guests. Overall, we are very glad that you decided to stay with us in the end and that you had a very enjoyable experience - we hope you decide to visit San Antonio again soon! Thank you again for your very positive comments.
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Regina, Canada
1 review
1 helpful vote 1 helpful vote
“A good place to go”
5 of 5 stars Reviewed January 24, 2013

We enjoyed this hotel. The people that work there are terrific. They were very friendly and I felt at home being there. There was access to internet in the lobby. There was free hot breakfast that was tasty and a good variety. They had a wine and cheese three nights out of the week and it was nice to mingle with the other guests. There was a shuttle to the mall, and other attractions. There was laundry facilities (but you had to pay to use it) The room was clean, and comfortable. We enjoyed the King size pillow top bed. Now I want one at home. I would recommend this hotel if you are travelling to San Antonio.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask winter13_13 about Comfort Suites Alamo/Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review
February 21, 2013
We sincerely appreciate you taking the time to post such positive comments about our hotel and your stay experience with us at the Comfort Suites Alamo/Riverwalk in downtown San Antonio, TX. From an owner's perspective, it is wonderful to hear that guests had such positive experiences interacting with our staff, as they work diligently work to satisfy every guest at our hotel. We are also pleased to hear that you found all our amenities useful during you stay and that you were able to experience our complimentary Manager's Reception. It is truly great to hear that you enjoyed staying at our hotel, and we hope that you decided to stay with us whenever you travel to San Antonio again. Thank you again for providing us with your very positive feedback.
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Lake Forest, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel.”
5 of 5 stars Reviewed January 8, 2013

We were very pleased with our stay at this Comfort Suites. I like to stay at Comfort Suites when I travel because of their consistency and good value but this hotel is at the top of the list in my book. Looked clean enough to eat off the floor. Centrally located and just walking distance from the Riverwalk. That was important since this was a pleasure trip for us instead of business. Great breakfast and very friendly staff.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Paul S about Comfort Suites Alamo/Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review
January 10, 2013
We greatly appreciate you taking the time to write such wonderful comments about our hotel during your stay with us in Downtown San Antonio, TX. It is great to hear that we are now on the "top of your list" for Comfort Suites hotels, and we hope to deliver that same consistent service and value if you stay with us in the future. We are very pleased that you found our location convenient although we are not located directly on the Riverwalk (just a few blocks away). Moreover, there is plenty of transportation options available to guests that do not want to walk, such as our free limited shuttle (drop offs only), downtown bus/trolley that stops 1 block from the hotel and travels all through downtown, and the downtown taxis - all of these are convenient and inexpensive, and our front desk staff can answer all your questions about transportation. Thank you again for providing us with feedback from your experience at our the Comfort Suites Alamo/Riverwalk in Downtown San Antonio, TX.
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Davenport, IA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Happy New Year!”
5 of 5 stars Reviewed January 7, 2013

My husband and I chose the Comfort Suites Riverwalk/Alamo for a family vacation. We had 4 rooms for a total of 15 room nights. Our stay was perfect from check-in to check-out. We were greeted upon check-in by Sherry Chaudhry, owner/GM who provided us with a detailed map marking must see attractions/restaurants. The continental breakfast had a great variety and was constantly restocked by friendly staff. The rooms were large, well appointed, clean and comfortable. We were pleasantly surprised by the New Year's Eve celebration for guests and staff which included a great view of the fireworks display. From check in to check out the entire staff was friendly and accommodating. It is about a 5 block walk to riverwalk we enjoyed the walk but there is a shuttle available if needed. We would definitely recommend this hotel.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask nbwagner about Comfort Suites Alamo/Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review
January 10, 2013
We thank you for taking the time to post comments about your experience at our hotel on TripAdvisor. We are glad that your whole stay experience at our hotel for your family was a memorable one. It is good to hear that you were pleased with the staff-guest interaction that you encountered including meeting one of the owners. Most importantly, we are glad that you had such an enjoyable experience that you would "definitely recommend this hotel" and that you had a great New Year's Eve celebration. Again, thank you for providing us with your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coppell, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Exceeding Expectations”
5 of 5 stars Reviewed January 7, 2013

If you are traveling on business or pleasure, this is a terrific hotel. From the check in to the check out, you will be happy. The rooms are large and have all the ammenities you would expect at the most expensive hotel. The breakfast and happy hour are great and this property is the crown jewel of Comfort Suites we have ever stayed at. The staff made sure that all our needs were met and they also provide transportation to any of the riverwalk shopping and best restaurants.

Room Tip: The rooms are so large and all suites. The bathrooms are well appointed and very upgraded.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jerry S about Comfort Suites Alamo/Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review
January 10, 2013
Thank you for taking the time to post your candid remarks regarding your very pleasant experience at our hotel. From the day we started construction on our hotel until the present, we have done our best to implement as many upgrades into the decor of our hotel in order to provide an authentic Mediterranean-style ambiance with all real, imported materials for our furniture and fixtures. All of our staff members also continually strive to deliver the best service to all guests, and the management also interacts with our guests (especially during the Manager's Wine & Cheese Reception Tues-Thurs 5-7PM). We humbly appreciate your thought of our hotel as "the crown jewel of Comfort Suites," and we will continue to do our best to deliver good service at a good value to our guests. Again, we sincerely appreciate all your kind words about our hotel, and we hope that you find time to visit Downtown San Antonio and to stay with us again during your future travels.
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Additional Information about Comfort Suites Alamo/Riverwalk

Also Known As:
Comfort Suites Alamo/Riverwalk Hotel
Comfort Suites Alamo/Riverwalk Hotel San Antonio
Comfort Suites San Antonio
Comfort Suites Alamo
Address: 505 Live Oak Street, San Antonio, TX 78202
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kids Activities Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in San Antonio
#10 Business Hotels in San Antonio
#26 Romantic Hotels in San Antonio
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Located only 3 blocks from the historic Alamo, Riverwalk, & Convention Center, this Mediterranean, boutique-style Comfort Suites Alamo/Riverwalk is perfect for everyone & everything - including families, leisure, business, conventions, etc. It is also only 1 mile from the Alamodome. This beautiful property has 89 suites with either 1 king bed or 2 queen beds, and all of the rooms come with a sleeper sofa, microwave & refrigerator. Not to mention, every room includes FREE breakfast & FREE high-speed wireless internet throughout the hotel. We also have a complimentary Manager's Reception Tues-Thurs with FREE wine, beer, and hors d'oeuvres from 5-7pm. Additionally, there is a FREE one-way limited shuttle service that takes guests from our hotel into downtown on Mon-Sat from 9am-9pm; moreover, we do not pick up guests from downtown. This Comfort Suites also has a heated pool, hot tub, (brand new)fitness center, business center, & a putting green. ... more   less 
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