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“Nice hotel nicer people” 5 of 5 stars
Review of Comfort Suites Alamo/Riverwalk

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Comfort Suites Alamo/Riverwalk
2.5 of 5 Hotel   |   505 Live Oak Street, San Antonio, TX 78202 (East Side)   |  
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Ranked #10 of 351 hotels in San Antonio
Marion, North Carolina
1 review
“Nice hotel nicer people”
5 of 5 stars Reviewed November 8, 2012

First off, I have never had the owner of hotel come up and ask how we enjoyed our stay. I was staying in San Antonio for my son's Air Force graduation. Sherry (the owner) checked on our group outside the pool area. During the discussion she asked how we were and why we were in town. Upon mentioning my son's AF graduation she asked if we would mind a cake and a bottle of champagne. Wonderful people, all helpful with directions and any needs. Aaron at the desk was very helpful. Good location 3 blocks from riverwalk. Beautiful hotel and pool area, great happy hour during the week. Only about 15 min. drive to AF base. Larger than most rooms and clean. Only slight neg. was being so close to the expressway, but that is a positive when traveling back and forth from the AF base. Would stay again and recommend.

thanks Sherry

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
The pleasure was all mine. I'm so glad to hear you all had a great time at our hotel in San Antonio, and I really appreciate your positive comments about our hotel and staff. We really enjoy all of the Air Force guests that we accommodate because they are all very kind and friendly, and it is always a pleasure to take care of them the best we can - as with all our guests. We are conveniently located in downtown San Antonio while also being adjacent to I-37 which does make for a quick and easy trip to and from the Air Force Base. We also offer a "Friends and Family" rate to all the Air Force graduation families, so relevant parties need to remember to call the hotel and ask about this rate program.
However, I do digress. It was a pleasure meeting your family, and we hope that you return to the Comfort Suites Alamo/River Walk soon!
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629 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Port Isabel, Texas, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

I stayed at the Comfort Suites on Nov.5th for 2 nights! It was really nice! I had just checked out of my other hotel I stayed at and arrived at Comfort around 11am and I asked the clerk that if we could possibly check in already. The clerk named Megan was really nice and did let us check in already. When we got up too the room we got everything situated and took alook around. It was a bigger room than what we preiously had stayed at (SleepInn; another Chioce Hotel.) After we dropped our luggae off we went downstairs too ask for directions Megan the clerk was very helpful. I have no complaints once so ever about this hotel. No bugs,no noise, no problem! The breakfast was very god also! The beds were comfortable and the staff were very nice also. The pool was heated and was not clod at all! The jucuzzi was nice as well. The had a miniture golf section which I did want to go too, but did not get a chance but was okay because I was roaming around the city. Which the hotel is close too also, 4 blacks from the Riverwalk, 3 from the Alamo. Overall this hotel was excellent! Great stay and great vacation hotel too stay at!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
It's so nice to hear that you had a great stay at our property, and we are very appreciative of your positive feedback. It is most pleasing to us that you had a positive guest service experience with our staff as we try to focus the hardest on delivering the best level of service possible within that service representative-guest interaction. If there is anything that our guests ever need in order to enhance their stay experience, we will do everything we can as long as the guest lets us know - we never want a guest to think we didn't do something for them.
I am also glad that you enjoyed our spacious over-sized suites each with either King bed and a sleeper sofa or Two Queen beds and a sleeper sofa - comfortably accommodating business travelers, couples and families. Our facilities and amenities are targeted towards all different guests such as free high speed wireless internet throughout the entire hotel (loved by business travelers) as well as a free full hot breakfast (loved by families with several kids). The heated pool and hot tub are also enjoyed by everyone. We are also currently updating our Fitness Facility and we should be receiving a top of the line treadmill and elliptical by the end of Nov '12 which will be a great addition for everyone who likes to exercise while they travel.
Well, we are glad you you enjoyed your stay and we hope your next San Antonio vacation includes staying at the Comfort Suites Alamo/River Walk. Once again, we thank you for your comments.
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2 reviews
5 of 5 stars Reviewed November 7, 2012

Hubby and I stayed from Oct.25 to Nov.01. We had a wonderful stay. Well within walking distance to the mall,Alamo,theatre,downtown..... Comfortable room...delicious breakfast. All the staff was very friendly and ready to help in any way they could. There is nothing more they could do for us. We appreciate everything and would recommend Comfort Suites Alamo anytime. Glad they enjoyed the Hallowe'en treats we gave them. :-) By the way , city bus drivers were awesome too.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 8, 2012
We are glad to hear that you and your husband enjoyed your week-long stay during Halloween at our hotel, and we want to thank you for expressing your feedback on TripAdvisor. Moreover, we are glad to hear that the staff did everything they could do to ensure you both had a wonderful stay as well as enjoyed our "delicious breakfast." It is also good to hear that you found the city bus drivers friendly as the downtown bus/trolley is a very convenient transportation service available to all our guests.
The downtown bus/trolley stops just one block from our hotel and it will take guests all the way from the convention center, past the Alamo and River Walk to Market Square on the other side of downtown. Remember - you want to take the "Yellow Route" bus and it only costs $1.50 one way or $4 for an all day pass if you plan on doing a lot of traveling around downtown. Any further details about downtown transportation, restaurant selection, shopping, etc. just contact our guest service staff at the front desk and they will be more than willing to assist anyone with their questions or concerns.
Once again, we would like to thank you for your feedback and we hope you and your husband come back soon!
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canyonlaketexas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

beautiful motel furnishings and comfortable big rooms. Nice pool area! Across the expressway from town but not too bad.....near the spaghetti warehouse...good place to eat! Would go there again. Also a great full free breakfast!!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 6, 2012
Thank you for your review, and we are very pleased that you enjoyed your stay with us at the Comfort Suites Alamo/River Walk. Also, we are glad to hear that you would stay with us in the future and we hope that you can squeeze San Antonio, TX into your future travels. We hope to see you soon!
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Cedar Park, Texas
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was by far, the best stay in my long history of being a Choice Privileges member. The rooms were great, the beds were super comfy, and the staff was flat-out awesome. They were quick to offer recommendations and suggest that while we were in town for the Lamb of God show, we should walk to the venue (3 blocks away) to save on parking fees (and they mentioned a LOT of their guests were going to the show).

True to their word, a small mob accompanied my wife, my best friend, and I to and from the show. Factor in the 10 minute walk to the Riverwalk, the mall, and just about anything else Downtown, this is a no-brainer. I've stayed at more expensive / "ritzier" places on the Riverwalk and I can't find a better value with this type of service as of yet.

Room Tip: Plan ahead and make sure you realize that you're not in the heart of downtown, but just east of...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs_C_OWNER, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 6, 2012
We appreciate you taking the time to provide your candid feedback; moreover, we are pleased to hear that you were very satisfied with your stay. We are even more elated to hear your praise as a long time member of the Choice Privileges program because we try to make every guest satisfied but we know that Choice Privileges members know what to expect at each property - and we are glad that your standards and expectations were exceeded. Lastly, we are ecstatic to hear you appreciate the "value" that we offer all of our guests on every stay. This is important to us as we strive to make the entire experience at our hotel one that is unforgettable from the beautifully designed elements incorporating Travertine tile from Peru and hand-crafted rod iron chandeliers from Mexico, to the highly professional yet amicable staff that work throughout the hotel. We hope that you, your friends and family return to our hotel in the future whenever you travel to San Antonio.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2012 via mobile

The stay is wonderful, the staff is very nice but what makes it feel like home is Ms Georgia she is the best host ever from her delicious breakfast go her cheese and wine, I enjoy it here and I will be back

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
It is very encouraging to hear that you and so many of our guests are enjoying our complimentary Manager's Reception (Tues-Thurs 5-7PM) as we put a lot of time, energy, and money into offering this service every week at no expense to our guests. This is a nice opportunity for business travelers to kick back and enjoy a glass of wine or two while reviewing their work or for a couple to have a few beers before venturing off to the beautiful River Walk at night. It is also nice that we are close enough to the Alamo and River Walk so no one has to worry about driving anywhere; moreover, we offer a complimentary limited shuttle service that can drop any guest off at the main attractions in downtown (however we don't do pickups). And if you enjoy the Manager's Reception, then you will most certainly enjoy our complimentary deluxe breakfast with everything from Eggs, to sausage, to waffles, to potatoes, etc. The best part of all of these perks are that they are free to all our guests which is highly unusual for any downtown hotel.
We are glad to hear that you had a positive food and beverage experience at our hotel as well as enjoyed our very pleasant hostess. We truly hope that you return soon. Thank you very much for your feedback.
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Chester, United Kingdom
Top Contributor
95 reviews 95 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed October 30, 2012

Probably the best Comfort Inn / Suites I have stayed in, well decorated and maintained, decent breakfast and lounge area, swimming pool (though I did not try it - too cold). Should probably deserve 4 star but rated down because of plastic plates/knives/forks/mugs for breakfast (as is the US standard). Large size bedroom, close to an elevated freeway so be careful of rooms adjacent which could be noisy. Less than 10 minutes walk to Alamo, an additional 5 to the River Walk, so can crawl home if necessary after a meal and drink without having to worry about DWI. Reasonable variety at breakfast.

Room Tip: To the West, away from the Freeway.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulamanchaudhry, Owner at Comfort Suites Alamo/Riverwalk, responded to this review, November 9, 2012
It is sincerely an honor to hear that this was the best Comfort Suites that you have ever stayed at and we truly appreciate these kind words. When my husband and I were in charge of the construction of this hotel, we personally oversaw every detail of the construction and design process allowing only the smallest errors to slip by us unnoticed; however, we wanted this property to exemplify our passion and 35 years of management experience in the hospitality industry. The building was completed in October 2008 and it was built out of concrete versus wood in order to be more sturdy, safe (fire protection), and prevent noise from room-to-room as well as from outside. We also incorporated Pella double-paned windows which are more energy efficient with regards to natural light as well as block out more noise from outside than standard windows. The interior of the hotel is where our boutique-design endeavors are noticed. All our furniture in the breakfast room and lobby are top of the line Stanley furniture pieces that are usually purchased for very expensive homes, and every piece of FF&E in the hotel is an upgrade from what was required of us. We hoped to provide that Mediterranean Villa feel to this property so that it truly seemed like a luxurious home-away-from-home versus a standard commercial lodging product. It would be nice to have real plates and silverware in the breakfast room however our current plates and utensils are a requirement of Choice Hotels that all franchisees must conform to. We just hope that our guests appreciate this hotel and that they receive the best service from our wonderful staff in order to ensure that have an amazing time in downtown San Antonio. Once again, we appreciate you candid comments.
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Additional Information about Comfort Suites Alamo/Riverwalk

Address: 505 Live Oak Street, San Antonio, TX 78202
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in San Antonio
#10 Top resorts Hotel in San Antonio
#10 Luxury Hotel in San Antonio
#14 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Alamo/Riverwalk 2.5*
Official Description (provided by the hotel):
Located only 3 blocks from the historic Alamo, Riverwalk, & Convention Center, this Mediterranean, boutique-style Comfort Suites Alamo/Riverwalk is perfect for everyone & everything - including families, leisure, business, conventions, etc. It is also only 1 mile from the Alamodome. This beautiful property has 89 suites with either 1 king bed or 2 queen beds, and all of the rooms come with a sleeper sofa, microwave & refrigerator. Not to mention, every room includes FREE breakfast & FREE high-speed wireless internet throughout the hotel. We also have a complimentary Manager's Reception Tues-Thurs with FREE wine, beer, and hors d'oeuvres from 5-7pm. Additionally, there is a FREE one-way limited shuttle service that takes guests from our hotel into downtown on Mon-Sat from 9am-9pm; moreover, we do not pick up guests from downtown. This Comfort Suites also has a heated pool, hot tub, (brand new)fitness center, business center, & a putting green. ... more   less 
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Also Known As:
Comfort Suites Alamo/Riverwalk Hotel San Antonio
Comfort Suites San Antonio

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