We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Adventure with history” 5 of 5 stars
Review of Holiday Inn Express San Antonio N-Riverwalk Area

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Holiday Inn Express San Antonio N-Riverwalk Area to your Saves list
Holiday Inn Express San Antonio N-Riverwalk Area
2.5 of 5 Hotel   |   120 Camaron Street, San Antonio, TX 78205   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #86 of 352 Hotels in San Antonio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Adventure with history”
5 of 5 stars Reviewed February 15, 2013 via mobile

Honestly, we were unable to reserve a room on the riverwalk for this weekend( Valentines) so we settled for this nearby hotel. We requested a large room and got a corner king room. Pretty pricey but a nice treat. Parking is always difficult in this city but one of the employees walked and guided us to a private parking area just across the street as their lot was full. The hotel is sold out for the weekend. They waived their parking fee. This property was originally a county jail dating back to the 1800's. It of course has been updated and converted into a hotel only in the early 2009, therefore the beds, carpet etc are in fine shape. Definitely would stay here again if the riverwalk rooms were unavailable or if you weren't interested in the riverwalk. Check in staff was helpful.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ttribby, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, March 6, 2013
Thank you for your comments about the hotel. You are correct about parking being difficult in the downtown area. I am glad to hear our staff member was able to assistance you with parking your vehicle. I hope to see you soon at the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

194 reviews from our community

Traveler rating
    79
    65
    30
    15
    5
See reviews for
53
52
12
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Connecticut
Top Contributor
285 reviews 285 reviews
59 hotel reviews
Reviews in 86 cities Reviews in 86 cities
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed January 27, 2013 via mobile

The HI Express is located in a registered historic building that was a jail. The staff wear polo shirts that say "guard"
Parking is located across the street and is free but entrance into the facility means traversing 6-8 steep steps just to get in.
Lobby presents well and depending on the room, they will be decent size or minuscule .

Rooms one the first floor have no view and are minuscule. Recommend higher floors.

Our room was on the fifth floor and we had a decent view but the air conditioner spewed out some black fuzz every time it came on.

We checked out early and moved to another hotel when my sensed an apparition talking and touching her. Fact!

Stayed January 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, February 6, 2013
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, IA
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 27, 2012

This was a mixed bag for our stay. We had some trouble checking in but got that resolved. There are about 8-10 steep steps to enter through the front door but there is also a ramp on the side to let you in a side door. Parking is tight and is mostly across the street. Room was musty and had an old cologne smell to it but the room and bathroom were both very clean and quiet. Only one elevator and it seemed to be busy and slow most of the time. Breakfast was very good but has a small dining area. We had to take to our rooms on both mornings. The service overall was excelelnt- the attendanats make this place. Always accomodating at any time of the day. 6-7 blocks to the Alamo, 3-4 blocks to the Riverwalk. 4-5 blocks to the Mexican Market. Go to Commerce Street to walk to all locations. You go by bus stops and some homeless people but it is busy and well lit.

Room Tip: We stayed on the 4th floor and had no problems with noise. There are some rumors of ghost activity...
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, November 28, 2012
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 23, 2012

My wife and I enjoy staying at the Holiday Inn Express hotels as we travel (which is extensive). They are consistent in their quality and value. The free hot breakfast means a cost savings of $15 - $20 per night for the two of us. The free wireless internet access often means an additional savings of $10 per night when compared with many hotels (especially downtown ones).

The Holiday Inn Express San Antonio North is somewhat different than many Holiday Inn Express hotels. It is located in a building which was the Bexar County Jail from 1879 - 1961. It was completely renovated and converted into a hotel in 2002. The hotel is smaller than most Holiday Inn Express hotels. And, as is common with renovated downtown hotels in most cities, the rooms are also smaller than most Holiday Inn Expresss hotels. But the service and quality matches that found in all Holiday Inn Express hotels.

The location of the hotel in downtown San Antonio is perfect! It is about two blocks from the Riverwalk and is within walking distance of everything in the downtown area.

The first thing which stood out to us about the hotel was the friendliness of the staff. Yes, they were very helpful from a service standpoint any time you had a question or needed something. But what really impressed us was how friendly everyone was. Any time you passed someone, they always smiled at you, said hello, asked how your day was going, or something similar. We've been to very few hotels, including extremely high end ones, who have made us feel as welcome as we were here.

The rooms including the bathrooms are somewhat smaller than most Holiday Inn Express hotels but they were extirely adequate for our needs. They had the same general furnishings you expect with a Holiday Inn Express. The rooms looked new, were clean, and were well maintained.

We didn't use the pool but it was quite small so if you are looking for a hotel with a nice large pool to lounge around, this wouldn't be the hotel for you. The hotel had aqequate self parking in a lot located directly across the street which was convenient and not all that common for a downtown hotel.

In summary, if you are looking for a quality hotel, in a great location in downtown San Antonio, with a very friendly staff, and provides a great value --- then this will fit your needs perfectly. However, if you are looking for luxury with large rooms and a great pool, than this isn't the place for you.

(I had a difficult time giving a rating for this hotel. I ended up giving it a Very Good rating but that was only because the rooms were on the smaller side and the hotel was basic. But, if I am giving the rating while keeping those factors in mind, then I would rate it as Excellent.)

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 23, 2012 via mobile

Loved it. Great front desk service. Rest of staff is nice too. Couple blocks from riverwalk. Excellent complimentary breakfast. The building is historical unique and charming. The pool and jacuzzi is heated and not crowded with fresh towels readily available.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 9, 2012

The best thing about this hotel was the service we received. If the person at the front desk was on the phone, they made sure we knew they would get to us as soon as possible, then apologized for the wait.

The room we were in was small, as is expected with an older building, and had everything we needed. I found the bed to be not quite as good as it usually is for this chain. My back ached the entire next day. Breakfast was also pretty standard for a HIE.

However...

The room we were first assigned smelled like moldy towels. I understand it's an old building, but this was BAD. It came from the A/C unit, which had water running down the wall and was soaking the carpet. For the first time in my life, I asked for a room change. The man at the front desk was very accommodating and gave us a new room down the hall. It also had the moldy towel smell, but not nearly as bad as the first room. Since it was pretty late and we were exhausted, we took it.

Also, be prepared to lug your suitcases up stairs to the lobby. If there was a ramp, I didn't see it from the two sides that were accessible from the parking lot across the street. BTW, parking is $10/day, unless you are a gold member, then it's free (nice perk). Street was never busy, so I didn't mind.

Bottom line: Even with the fantastic service, they will have to fix this smell problem for me to stay here again. This could be a good hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, September 25, 2012
Dear texastraveler365,

Thank you for your feedback. I appreciate the compliments you’ve shared regarding our staff and the level of service provided. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests. Please accept my sincere apology for the unusual condition of the room you received. I have taken note of your valuable comments and these will be taken into consideration in our efforts to provide the best hotel experience possible.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Tx
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 22, 2012

This is NOT a new hiexpress. This is a very old building - which would be fine if the rooms were decently renovated. But my room needed SERIOUS updating. Bed was horrible. Sheets were stained. A/C was loud and directly above the bed. Parking is non-existent. Had to park in an empty lot on the other side of a chain link fence - 1 street over. Was originally scheduled to stay for 3 nights. After the first night, I moved to a different hiexpress.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, August 13, 2012
Dear traveling_salesengr,

Thank you for taking the time to post your comments. I am glad that you found our location and staff service satisfactory. I want to assure you that we work very hard to ensure our facilities are superior and we strive to be the best Holiday Inn Express around. Please accept my sincerest apology for falling short of your expectations on this day especially with the room accommodations you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express San Antonio N-Riverwalk Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express San Antonio N-Riverwalk Area

Address: 120 Camaron Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Antonio N-Riverwalk Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
San Antonio Hotel Near a Variety of Attractions The historic atmosphere, excellent accommodations and friendly staff make the Holiday Inn Express Hotel & Suites in San Antonio, Texas near the Alamo, River Walk area, and Trolley perfect for both business and leisure travelers.Our hotel in San Antonio, TX is conveniently located within walking distance from the Alamo and the world-famous San Antonio River Walk. Visitors may enjoy shopping at La Villita Historic Arts Village, Rivercenter Mall and Market Square, the largest Mexican marketplace outside Mexico. Ride the local trolley to the many attractions within a mile of our hotel, such as the Tower of the America and IMAX theater.Business travelers benefit from the great location of this historic hotel in San Antonio, TX. We are situated near Valera Energy Corporation, Coca Cola and Pepsi bottling companies, Boeing and Fort Sam Houston. Henry B. Gonzales Convention Center and the Alamodome are a mile from our San Antonio, Texas hotel, which features free high-speed Internet access and a 24-hour business center.From the complimentary hot breakfast bar to the flow-regulated Kohler showerheads, our accommodations go beyond cheap hotels in San Antonio. Relax in the pool and whirlpool, work out in the fitness center and rest comfortably every night in a triple-sheeted bed with four pillows. You'll receive excellent service and amenities while lodging in our San Antonio, Texas hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Cheap Tickets, AAA Travel Services, Orbitz, BookIt.com, TripOnline SA, Hotels.com, Agoda, Travelocity, Odigeo and Tingo so you can book your Holiday Inn Express San Antonio N-Riverwalk Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express San Antonio North Hotel San Antonio

Owners: What's your side of the story?

If you own or manage Holiday Inn Express San Antonio N-Riverwalk Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.