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“Family reunion” 4 of 5 stars
Review of Omni San Antonio Hotel

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Omni San Antonio Hotel
4.0 of 5 Hotel   |   9821 Colonnade Boulevard, San Antonio, TX 78230   |  
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Ranked #8 of 352 Hotels in San Antonio
Houston, United States
1 review
“Family reunion”
4 of 5 stars Reviewed January 3, 2014

Front desk and staff very friendly and polite. Breakfast package was okay. Expected more of a variety of fruits, bread and pastries. Senior discount is a plus. Quite stay. Clean room and inside pool is plus. Hotel needs to plan/schedule special events during Holidays so that guests can enjoy the hotel stay. We had to invest on other places for NYE entertainment.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, January 6, 2014
Thank you for taking the time to share your experience and for your kind comments regarding the staff and cleanliness of the room. I also appreciate the comments regarding the breakfast and NY entertainment at the Hotel. I can assure you I will share your feedback with our Food and Beverage team to make adjustments.

Thanks again for your feedback and we hope to see you again very soon.

Clint Coleman
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868 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Houston, United States
1 review
4 of 5 stars Reviewed January 1, 2014

Stayed at this hotel because it was conveniently located close to Six Flags. The decor is nice. Check in and check out was good. There was a little issue at check in but I received a call from the management offering to rectify the situation that evening and that made up for the mistake. We purchased a package which included breakfast and that's a great value. Breakfast was great each day! Michael was our server and he was very attentive! Actually all the staff in Bolo's were pretty good and highly visibly. Petra at the lobby bar in the evenings was great too. Now for the negatives. Wifi isn't free which seems ridiculous in 2013. I used my phone to connect my devices. The hot tub by the indoor pool didn't get beyond warm but I suspect that may be because we didn't get in until about 8:30pm. Maybe it was hotter earlier. The hotel was full and although we requested a microwave soon after check in, we never received one because they were all in use. No accessible refrigerator in the room for kids foods and stuff. There is a bar fridge though, accessed via key. Now for our big problem. There was a drunk guy who came around staring at our family in the lobby. He then came over and started talking to my kids, then put his hand on my 8 year old's shoulder. I then asked him to leave. He passive aggressively took offense to that and extended his hand in an introductory manner and said his name is Lucifer. I shook his hand while asking that he leave and he tried squeezing my hand...I suppose he was trying to intimidate me. Finally, Petra noticed this and spoke to the floor manager and eventually to security also. She said he was cut off from the bar earlier but, guess what, there's more alcohol in his room (remember the key accessible fridge). Security was supposed to do something but 45 minutes later when we get to the elevators he's there with security and walks over to me angrily staring at me, nothing happened but not good Omni. If I didn't keep my cool, there could have been a major disruption.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, January 3, 2014
Thank you for taking the time to share your experience. I was disappointed to hear that you encountered an unruly patron. I understand that the issue was taken care of, however doesn't negate the fact that it impacted your stay. For that I am truly sorry. Id be happy to chat offline if possible. dccoleman@omnihotels.com.

I will share your feedback with my entire team for corrective action.

Thank you again for sharing your feedback and I certainly hope your next stay is a more pleasurable one.

Kindest Regards,

Clint Coleman
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Victoria, United States
1 review
5 of 5 stars Reviewed January 1, 2014

This is a wonderful hotel with exceptional staff! I loved the online check in so the key was ready when I arrived. The room was beautiful and I loved the additional sitting area in the front. Looking forward to returning!!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, January 3, 2014
Thank you so much for your kind comments regarding the staff and your room. We hope your return visit comes very soon.

Thanks again,

Clint Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2013

As usual, excelent experience at hotel, location, restaurants around, shopping centers and customer service. Confortable rooms, rooms service, breakfast very complete and extended time to have it, personal very social, espacious larges at any áreas.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, January 3, 2014
Thank you for taking the time to sharing your experience. I'm glad to hear you enjoyed your stay with us. We pride ourselves on service and product.

Thank you again and we hope to have the opportunity to host your next visit to San Antonio.

Kindest regards,

Clint Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 30, 2013

First, the staff at this location is very nice and efficient. Our heater did not work and called to front desk and they had someone up in less than five minutes. After is was fixed, they called back to make sure it was still working. The location of this hotel is very good. It is close to Fiesta Texas and Seaworld. It is only a short drive to the riverwalk. I really enjoyed the turn down service nightly. The only issue I really had was one of the ladies working in the coffee shop. She had an abrupt attitude. I walked up and before I could say anything, she right away told me that she does not do anything that is not on the menu "Starbucks". So...okay. The lobby is beautiful. There is an indoor pool also even though I did not use it. I will definetly be back to stay the next time I am in San Antonio.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, December 31, 2013
Thank you for sharing your experience regarding your recent stay. I am terribly sorry to hear of the issue with the heater and the lady you encountered. I will certainly address the appropriate staff. I'm certainly glad it did not mar your otherwise "Great Stay".

We hope your travels bring you back to us.

Clint Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 30, 2013

We were staying in conjunction with a dinner/ball we were attending. The staff was friendly, both upon arrival and departure. The rooms were clean, comfortable and convenient. Nearby the hotel are some restaurants and a super-sized grocery store,

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, December 31, 2013
Thank you for taking the time to tell us about your recent stay. We certainly do our best to deliver as promised and then some. Glad you enjoyed your time with us.

We hope to have the opportunity to serve you again.

Clint Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

We arrived here running away from the embassy suites. Reception took 1 minute and I was in my room, they gave my kids a welcome gift which they loved. Beautiful hotel facilities and amazing staff. The indoor heated pool is great. At night they came by my room and gave my kids chocolate chip cookies and milk....amazing. Everything was perfect and I'm staying here from now on every time I'm in San Antonio....never again at the embassy suites....really bad experience.

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review, December 31, 2013
"Incredible stay" We love it!
Thank you for giving us the opportunity to showcase what we do best. We hope to see you again very soon.

Sincerely,

Clint Coleman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni San Antonio Hotel

Address: 9821 Colonnade Boulevard, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#7 Business Hotel in San Antonio
#9 Romantic Hotel in San Antonio
#30 Best Value Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni San Antonio Hotel 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni

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