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“Great Hotel” 5 of 5 stars
Review of Sheraton Gunter Hotel San Antonio

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Sheraton Gunter Hotel San Antonio
3.5 of 5 Hotel   |   205 East Houston Street, San Antonio, TX 78205 (Downtown)   |  
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Ranked #116 of 350 hotels in San Antonio
San Antonio, Texas
1 review
“Great Hotel”
5 of 5 stars Reviewed August 17, 2010

I love the Gunter!!!! It is an old hotel that has so much charm and modern amenities. You would expect to have some of the usual problems that other older hotels have but not the Sheraton Gunter. The staff is very helpful and knowledgeable. You don't even need a car to get around downtown San Antonio, the Gunter is in a perfect location. I can't wait to go back even if it is only for a week-end.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Guest Relations Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 18, 2010
Delighted that you had a wonderful stay at the Sheraton Gunter. Thank you for recognizing our associates as they work exceptionally hard to make every guest feel special. Thank you for staying with us and we hope to see you in the near future.
Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Houston, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2010

I got the room blind bidding on another sight, and paid only $80. I definitely feel I got my $80 worth. That being said, I was disappointed for a four-star hotel, and would have been upset had I paid north of $120.

The service at the counter was excellent. We got a slightly early check in without problem, and we were given a room on the highest floor which helped the view. The lobby area looks fantastic and has obviously been recently renovated. The rest of the hotel not so much. The room was plenty big enough for the both of us, although a little smaller than most. The window was unfortunately very small. Some minor quibbles with the restroom, mainly stemming from the need to replace the bathtub, showerhead, and toilet more recently. It was maintained well, but showed its age.

The hotel is in a great location, it is a block away from the best part of the Riverwalk. There is public parking across the street from the valet parking garage for $8 a night (the exit alley from unloading your luggage leads almost directly into it).

For the price I paid I was very satisfied.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 12, 2010
Dear TexNomad,
The Sheraton Gunter is an historical hotel and to keep the hotel integrity, we have not changed the sizes of the guest rooms or windows. Our new "white bedding" program will be completely installed in each guest room by the end of August and will definitely update each room. I do hope you will return in the future to experience the new look. Sincerely, Executive Office
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desoto, Texas, USA
1 review
2 of 5 stars Reviewed August 8, 2010

One block from the riverwalk is a great location but service and overall quality of accomodations was disappointing. Pros: great location; beautiful lobby; friendly concierge. Cons: very small bathroom; spotty service; valet parking not very reliable; average to low average food; housekeeping stingy with towels and washclothes (often leaving none). Woudn't recommed this hotel unless you can get a really great deal.

  • Stayed August 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 12, 2010
I have reviewed your comments regarding your stay at the Gunter and I hope you addressed it with our guest services, so we could have the opportunity to make it right. Concerns with service or quality are things that our management team take very seriously. Thank you for your comments as we are always striving to make each guest encounter a positive one.
Best regards, Hotel Management
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Plano
1 review
5 of 5 stars Reviewed July 22, 2010

The Gunter Hotel is gorgeous and historic. The wedding planner was phenomenal, knowledgeable and easy to work with. Speaking from the bride's point of view, the service at the wedding reception and our rooms were beyond my expectations.

  • Stayed June 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 12, 2010
We were delighted to hear that you had a wonderful stay with us and that your wedding was an event to remember. Thank you for staying with us and we hope to see you in the future.
Sincerely,
Hotel Management
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Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2010

I was a little nervous about staying here b/c alot of the reviews I read about this hotel were not good. I dont know what everyone was upset about b/c I thought the hotel was great. Rooms were nice with very comfortable beds, the lobby was well kept, and the staff was very friendly. It was right across the street from Riverwalk, would recommend!

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 12, 2010
We are pleased to know you enjoyed your stay at the Gunter and hope you will return soon.
Best regards,
Hotel Management
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Dallas, Texas
1 review
4 of 5 stars Reviewed July 18, 2010

Fantastic location for our New Year's Eve trip! Others have mentioned the small bathrooms but its a historic hotel with SO much character that smaller than usual doesn't matter! Also, we had no problems with wash clothes, water or parking . The staff was extremely helpful in every way. When looking for a hotel in this area, it's difficult to know where it is located along the riverwalk. The great thing about this hotel is it's off the riverwalk about 2 blocks at the bend in the river. This makes it a much quicker walk to both ends! And the location is near other attractions including a great steak restaurant (Bohanan's) and night club (better than the ones on the riverwalk).

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
1 review
1 of 5 stars Reviewed July 8, 2010

Our experience at the Sheraton Gunter Was Not pleasant.
The front desk staff and concierge desk staff were helpful, the main floor lovely , historic building ambience. The rooms Continued this theme , But Were dirty and unmaintained . We Were charged U.S. $ 220 per night , Because Iit Was a Convetion , regular price for holiday wekend is 126 to 156 U $. , Non holiday $ 97U
A Motel 6 is Better Maintained and cleaner and for a much more affordable price

We changed rooms three times within 15 hours of arrival .
The housekeeping and maintenance staff .. Passive / Aggressive . Awakening us at 7 am to see if They Could clean the room .... unvaccumed floors, dirty bathrooms , very thin on old bed sheets, pillows ... Long Past use of foam pills cheap lumpy , cracked and chipped paint off of pressed wood toilet seats ... Exposing raw material underneath .. very unsanitary . bugs in the shower , dirty black hairs in shower .. shower .. Had to ask housekeeping to get one towel per person. Daily Had to ask for towels .
Gashe in walls and on doors to raw wood.
On the 9th floor by the elevators , the carpet Reek of dog Urine for Our 5 day stay (the town full and We Had Paid in full in advance as required or Would Have we changed hotel.
Dogs barking in the hallway at 3, 4 , 5 a.m.
Caved in the 902 or Old mattreses inroom Was a standard double bed on rollers and rolled away When I sat on ...
Terrible lighting.
Swimming pool Jacuzzi tiny and very dirty.
all in all, just an unplesant stay in a Starwood Hotel, a chain Noted for quality of service and ambience. I Have stayed in many of Starwood ' s hotels and have, Until Now , I Have Been very satified with the stay .
Have forums , But cannont figure out how to upload them

  • Stayed June 2010, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratongunter, Manager at Sheraton Gunter Hotel San Antonio, responded to this review, August 12, 2010
Your comments regarding our hotel have been given to the executive team to resolve review and correct with their staff. Thank you for your feedback.
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Gunter Hotel San Antonio

Address: 205 East Houston Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#53 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
#92 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Gunter Hotel San Antonio 3.5*
Official Description (provided by the hotel):
Embrace history and timeless design at the Sheraton Gunter Hotel San Antonio. 13 conference rooms and Grand Ballroom. Our flexible space can accommodate up to 500 guests. ... more   less 
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Also Known As:
Sheraton San Antonio
San Antonio Sheraton

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