The staff at this hotel are exceptionally welcoming, in particular Benjamin in the concierge lounge. He was terrific, not only in how he went about his job, but he as a customer focus that is above what you would expect. He made us feel special whether at breakfast or at the end of the day, and I noticed he was able to adapt the every guest in a way that complemented who they were.
The hotel is a bit worn and could use an updating, but is nevertheless worth your attention. It has a warmth and charm to it that modern places lack. If you are a USAA member, this is the place the company was founded.
About our only down comment is that this isn't the place to stay when the San Antonio Spurs win a big game. The fans have a way of spending hours driving around downtown honking horns and carrying on. Great for fan spirit, bad for getting a good night's sleep. On our stay they had just won game one of the NBA finals and the honking started at 11 PM and ended after 2 AM. The sound certainly filled our room on the 11th floor.
Overall a charming hotel with great staff who will truly make you feel welcome in San Antonio.
- Official Description (provided by the hotel):
- Embrace history and timeless design at the Sheraton Gunter Hotel San Antonio. 13 conference rooms and Grand Ballroom. Our flexible space can accommodate up to 500 guests. ... more less
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- Also Known As:
- Sheraton San Antonio
- San Antonio Sheraton