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Sheraton Gunter Hotel San Antonio: Traveler Reviews

3.5 of 5
205 East Houston Street, San Antonio, TX 78205 (Downtown)
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Sheraton Gunter Hotel San Antonio
Ranked #71 of 343 hotels in San Antonio
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558 reviews from our community

Traveler rating
    227
    177
    74
    57
    23
See reviews for
Families
111
 
Couples
152
 
Solo
36
 
Business
160
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, Texas
1 review
“Nice hotel!”
4 of 5 stars Reviewed February 2, 2013

I stayed here with a friend of mine. Finding the hotel is easy however, they charge $28 dollars to park in their parking lot per night or you can valet for $30 bucks a night which, personally, i think is a little steep. We parked at a parking garage that is owned by the city for $14 bucks for every 24 hrs. Upon checking in, we were greeted by Marc, who took very good care of us upon checking in. My friend went to her room and I went to mine. Upon walking into the room I noticed that the room was a little warm, but at that particular time I didnt put too much thought into it because since there room was previously vacant, I assumed that the hotel turned the A/C up to a certain point where it would come on at a later time. The room was very nice, bed was very comfortable and the pillows were to die for. Once my friend and I got into our hotels rooms we decided to sightsee. Upon returning to th hotel several hours later, I noticed that it was still quite warm in my room but I thought that since I had been walking around for several hours and came back hot that was maybe the reason why. I went to bed for the evening and woke up around 2am because it was so hot in the room that I couldnt take it. I called down to the front desk and told them about the situation and they moved me right away to a antoher room which was two doors down. Since there was an issue with the previous room the hotel provdied a free breakfast voucher for me to use which I was greatful for. The food at the restaurant was absolutely delicious!!!! I would definitely recommend this hotel and I will be staying with the Sheraton again in the future.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha C, Social Media Director at Sheraton Gunter Hotel San Antonio, responded to this review
March 4, 2013
First, let me thank you for reviewing our hotel. We appreciate all of your feedback. We are sorry about the A/C in the first room you were given. We are glad that you were able to find comfort in the next room and throughout the rest of your stay at our hotel. Thank you for your kind words. We hope to see you back very soon.
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Reviewer
3 reviews 3 reviews
“Good location and great staff”
4 of 5 stars Reviewed February 1, 2013 via mobile

Stayed two nights at this hotel. The location is very good, just a couple of blocks from the River Walk. All of the employees we had contact with helped make it a pleasant stay. From the Valet attendant, the Bell Man, to the Front Desk lady, they all were outgoing, friendly and professional at all times. We had a corner room on the fifth floor with a nice view. The room was a little small, with an almost useless small closet. We moved the ironing board into the bathroom to give a little more closet space. The room was very clean, and overall quite comfortable. You have to remember this is an old hotel and as such is not as updated as most newer ones. We would stay there again.

Stayed January 2013, traveled with family
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Samantha C, Social Media Director at Sheraton Gunter Hotel San Antonio, responded to this review
March 4, 2013
It's a pleasure to hear that you enjoyed your recent stay at the Sheraton Gunter Hotel. We work hard to make sure our accommodations and staff provide our guests with everything they need in order to have a wonderful stay with us. Hope to see you again in the future!
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Arlington, VA
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
“Super Friendly staff, average rooms, historic hotel, great location!!!”
4 of 5 stars Reviewed February 1, 2013

The friendly staff, history, and kept up hallways and main areas help to hide the need for room modifications. The staff was very friendly upon arrival and helped with a fast check-in and directions to food and the conference center. All of the common areas were nice and the historic pictures of the building are great. The rooms had old and worn carpet. The furniture had seen better days. The overall room and bathroom was clean. The hotel is very close to a segment of the Riverwalk. The hotel is about a 10-15 minute walk to the Alamo and Convention Center. There are a lot of restaurants in walking distance to the hotel. The hotel participates in this very good points for green program. The staff way very helpful once again upon check out. I ate breakfast once at the restaurant. Overall a good stay, the staff and history of the hotel made up for the outdated rooms with rough/worn carpet.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Samantha C, Social Media Director at Sheraton Gunter Hotel San Antonio, responded to this review
March 4, 2013
Thank you for choosing to review our hotel. We are delighted to hear that you enjoyed your recent stay with us. Please come visit us again soon!
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Lake Lure, North Carolina
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Good Location, Excellent Price”
3 of 5 stars Reviewed January 31, 2013

The Sheraton Gunter was overall a nice place to stay. The facility was well maintained and clean. I knew there was a potential problem when one of the in room amenities was earplugs. Sure enough, there was a fair amount of noise from the street (and I was on an upper floor) as well as the surrounding rooms. The service was adequate, but there was no one in the restaurant or the bar, but there is stiff competition in the area. The only parking is valet which was pretty steep ($30+/day) or you could park in the city deck around the corner. If you get it for a good price, go for it. If it is about the same as some of the surrounding hotels, maybe they would be a better bet.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Samantha C, Social Media Director at Sheraton Gunter Hotel San Antonio, responded to this review
March 4, 2013
Thank you for your feedback. We appreciate the comments and will take them into consideration. Please visit us again sometime.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“AF BMT Graduation”
4 of 5 stars Reviewed January 29, 2013

We stayed here for our daughter's AF BMT Graduation. Overall, it was a great stay! Check in was easy and great customer service is always a plus. Walking distance to River Walk. Valet parking is a little expensive ($30 per night) but then most of other hotels around the River Walk charge for parking. Gunter bakery (attached to the hotel) is awesome for a quick breakfast on the go, and Starbucks right across the street is also very convenient. I would stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Gunter Hotel San Antonio

Also Known As:
Sheraton San Antonio
San Antonio Sheraton
Address: 205 East Houston Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotels in San Antonio
#33 Business Hotels in San Antonio
#60 Family Hotels in San Antonio
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Embrace history and timeless design at the Sheraton Gunter Hotel San Antonio. 13 conference rooms and Grand Ballroom. Our flexible space can accommodate up to 500 guests. ... more   less 
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