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“Nice Hotel” 4 of 5 stars
Review of Hilton Garden Inn San Antonio Airport

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Hilton Garden Inn San Antonio Airport
3.0 of 5 Hotel   |   12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216   |  
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2x HHonors Points Package
Ranked #63 of 352 Hotels in San Antonio
kansas city, United States
1 review
“Nice Hotel”
4 of 5 stars Reviewed June 21, 2013

Very nice Hotel, Staff was very friendly and recognized me as a rewards member. The Hotel was very clean and well maintained. I was extremely tired upon check in and they accommodated me quickly. Breakfast was very good

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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281 reviews from our community

Traveler rating
    130
    86
    31
    18
    16
See reviews for
65
52
24
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2013

They started doing construction at 8am in the morning.
the pool was the size of a tub and was cold as ice, could not let my kids swim and that is one of the main things they look to do at the hotel.

The air conditioning went out and they told me they could do nothing about it and had no room to spare.

The manager was beyond rude and said she could do nothing about anything. Was the worst money ever spent on a hotel!!

Room Tip: Never stay here.
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISAT, Public Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review, April 28, 2014
Thank you for your feedback. I am sorry to hear that your time here with us at the Hilton Garden Inn San Antonio Airport did not exceed your expectations. While the issues you expressed are very uncommon, they are unacceptable. We hope that you will return to the Hilton Garden Inn San Antonio Airport and allow us to show you a far better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

This hotel is currently under renovation but there was no paint smell or obnoxiously loud noise. Check in was a breeze and we had no problems with the Internet. Kelsey at the front desk is quick to help with whatever you need. The dinner was not great as they were out of a lot of items but the breakfast was delicious both mornings. The whole staff was friendly and accommodating.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2013

The facilities were currently undergoing renovations, but they were very clean and aesthetically pleasing. The staff was very friendly and helpful. Rooms were comfortable, but the pillows are small. The facility is located need several nice restraints and shopping centers.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Small Town USA
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 26, 2013

For the long Memorial Day weekend, my husband and I decided to look for a hotel (with a whirlpool suite which is standard for us). I called this particular hotel and asked (didn't get her name) if the whirlpool in their suite was big enough for 2. The clerk told me yes but it would be a tight squeeze, more comfortable if it was just one person.

That being said, we used for the first time Orbitz. My husband called Orbitz and talked to the agent about this HGI and their whirlpool suite. The Orbitz agent said yes the whirlpool would be big enough for 2 people. So we booked.

Check in was a breeze! Staff VERY friendly and helpful. We didn't see many other staff other than the front desk. Bed AND pillows were extremely comfortable. We didn't hear outside noises. And yes, the whirlpool was big enough for 2 people comfortably!

Now for the downsides. I was disappointed that there was no free breakfast. They do have a buffet for $11.95. However we didn't eat breakfast here. As for snacks and odds and ends: waste the gas and go to the local Walgreens. At this hotel's lobby I bought a thing of Mac and Cheese and a package of 4 tablets of Pepto and it came to $6.00!

The other major disappointment was the internet service. I do a lot of work online. Their free internet is poor. I was constantly losing connection and when I did have a connection it was very slight.

All in all yes we would gladly stay here again. We are just prepared for the next time!

Room Tip: Get a whirlpool suite. Go the extra distance for snacks and other needs. Leave your computer at ho...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, United States
1 review
4 of 5 stars Reviewed May 23, 2013

This hotel is undergoing renovations so it is a little out of sorts. However, it will be beautiful when completed and the staff is super courteous and nice. The breakfast crew was always chipper and the hot breakfast bar was amazing! The construction noise was scheduled during regular business hours so no sleep deprivation here.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, United States
1 review
5 of 5 stars Reviewed May 21, 2013

I travel frequently with work. The hotel is close to the airport, downtown and other attractions. The staff was professional and friendly. The hotel was clean and modern. I love to have a fridge and microwave when I travel. I stayed a few days after my business trip and elected to continue to stay at the Hilton Garden Inn. Business or pleasure it was a wonderful experience and I plan to return back there in the future!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in San Antonio
#37 Business Hotel in San Antonio
#63 Romantic Hotel in San Antonio
#70 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Relax at the Hilton Garden Inn San Antonio Airport hotel, the only Hilton Garden Inn in all of San Antonio, located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 
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Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton

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