I was working in downtown San Antonio. These rooms are old and not updated and have staleness or bad odor.
Furthermore, while staying there I did not get housekeeping service for over a month. I constantly had to get my own towels and fresh sheets. When I asked the manager, frank, why I did not get any service, he would say they were short-staffed. I asked to be comped for lack of service and he never responded to my request. As a matter of fact, the owner was supposed to call me and never did.
I also noticed a cockroach invasion near the end of my stay.
In the end, I checked out and wrote them a check for the last amount I owed them in full to move to another hotel. Not only did they cash my check but they also charged my debit card, so i paid twice. After 5 phone calls, and hearing please call me back and trying to file a claim with my bank, I will be filing a charge with my police department.
The old adage that you get what you pay for is true.
Avoid this place.
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- Also Known As:
- Homegate Studios And Suites San Antonio Fiesta Park
- Homegate Studios & Suites San Antonio Fiesta Park Hotel San Antonio
- Homegate Hotel San Antonio