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“Not worth the $$” 2 of 5 stars
Review of La Cantera Hill Country Resort

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La Cantera Hill Country Resort
4.0 of 5 Resort   |   16641 La Cantera Parkway, San Antonio, TX 78256 (Northwest Side)   |  
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$50 Resort Credit
Ranked #56 of 352 Hotels in San Antonio
Certificate of Excellence
South Padre Island, Texas
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Not worth the $$”
2 of 5 stars Reviewed October 13, 2013

We have stayed at this hotel many times. It has definately gone down hill. They are short staffed from the check in staff, valet, restaurant, bars etc...

We had to wait over 15 minutes to drop off or pick up our car. There was room service dishes in the hallway ALL 3 DAYS we were there - - not different ones the same tray...how many people that work at the hotel walked past the that tray and left it there?????

Got a massage...very average and it's not a spa -- - breakfast buffet was out of food the entire time. We had to beg for more potatoes and coffee. The line for omelet was 10 deep.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 15, 2013
Thank you for your feedback. It would be extremely helpful to us if you would please contact the General Manager at 210.558.6500 so that we can discuss your stay in greater detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

You really do get what you pay for! The hotel is a little on the expensive side but so worth the money. My wife and I went to San Antonio on a weekend trip along with some friends. We were mainly going to Six Flags San Antonio so were looking for a hotel close by. This hotel provides shuttle service to Six Flags and the nearby mall. What's more the shuttles have a schedule but if you call them they do come and pick you up outside the schedule as well.
The resort is huge. They have a sprawling golf course which looked great. The rooms we stayed in had great views of the hill country. The staff from check in to check out and everywhere in-between were super friendly and courteous and try to accommodate every request. They have a couple of grills/bars with good food and a really great restaurant (Southwestern grill). We ate there one night and loved it - the chicken (yes the chicken) and pork chops were to die for. They have great pools (one with a cool slide), a jacuzzi and tennis and tons of activities for kids (our party did not have any so can't speak to the quality of the kids activities). They even helped us out with a really late checkout.
So, in conclusion, highly recommend this hotel, even with the cost. But if you can get a good deal, there's nothing to beat it.

Room Tip: Make sure to get a room with a view. Really worth the additional expense if there is one.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 15, 2013
Thank you so much for the great review! We hope you will be back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Prairie, Texas
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 3, 2013

The resort can be a little confusing at first. The front doors open to a beautiful sitting room, but the front desk is not immediately apparent — it is off to the right. Multiple buildings comprise this beautiful resort, with the center building sitting at the peak of a hilltop. The result is that when you walk in through the front doors you are actually on the second floor. Only the two side wings have a first floor, and they only go as high as five floors, whereas the center building is a little taller. After checking in, we were assigned a room on the sixth floor, and decided to park our car on our own. That was a mistake as it is an uphill walk — on a hot day — to get back to the resort. When we entered the first wing, the first elevator we came across only went to the fifth floor. After a little more walking we figured out why. Once we got used to the resort, we did very much enjoy our stay.

We booked a Jr. suite that came with two large (37") TVs, a supremely comfortable bed, and a sitting area. The bathroom had a nice shower and a double sink, with plenty of room for personal items. The views are spectacular and the grounds are very nice. Walking from the parking lot to the resort is fine if the weather is nice, but if it is hot and humid, do yourself a favor and use the valet.

Room Tip: If it is a warm day, let the valet park your car.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 7, 2013
We apologize for any confusion when you arrived but are so glad it didn't take away from enjoying your stay. Thanks for the great review!
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Houston
Top Contributor
149 reviews 149 reviews
147 hotel reviews
Reviews in 86 cities Reviews in 86 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed at the resort to begin our family vacation. It was such a wonderful experience. The resort rests on the hill overlooking the valley below where Six Flags locates so our room has a panoramic view of the green rolling hills below. The room is very cozy with an earthly tone but spacious enough for a family of four, especially Club room where all day snacks were offered. I highly recommend this resort for family vacation as they offered all kinds of activities and programs for kids and family together. Sitting on top the lush hill, with rolling meadows, the resort also offered interesting program for nature lover as well with lots of hiking trails to explore. Staff are highly professional and friendly. This is the best resort we ever stayed in the hill country.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 7, 2013
Thanks for the great review. We hope you will be back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

We visited with 11 families and the front desk staff, especially Andrea Cabral, Renee (do not know her last name), and the Conceirge Level staff took the time to make sure we were all near each other and that each families special needs were met (cribs, refrigeratios, balconies, etc.). We had a particularly high maintenance group and they helped to make everything fabuolous! A goopd time was had by all- great rooms, great food and pool area accommodated large age range. We had a blast!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 30, 2013
Thanks for the great review. We hope your whole group will be back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2013

Stayed here for a conference. The room was very spacious and the bed was amazingly comfortable. The highlight of this place is the excellent service and attention to the customer. Every employee was helpful, cheerful and made you feel at home. The conference had food brought in and it was excellent. I did not get a chance to play golf, but the course looked great. I highly recommend this place if you are visiting San Antonio.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 24, 2013
We really appreciate the great review and hope you can return soon to play golf!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 18, 2013

I travel a lot. I stay in many hotels. This is definitely one of the best experiences I've had.

It was our wedding night, so, of course, we arrived late. I looked very inconspicuous in my wedding dress. The night attendant was very nice, and upgraded us for a Jr. Suite! We were very happy about that. Upon arrival to our room we were delighted by rose petals leading to the bathroom and bed, champagne on ice, and chocolate covered strawberries (yes I believe I ordered 1-2 of these things - but it was actually there when we walked in, that doesn't happen too often in my experience). The room was spacious and very clean. It even had a vanity (which was perfect for having to take out all the makeup and hair pins). We called room service to bring us silverware (to eat the dinner our caterer had packed for us), and they were very prompt and didn't give me any lip about not ordering food.

A few hours later we left to go to the airport. The hotel had arranged a taxi to pick us up early in the morning (very nice touch). My favorite part was that there were not surprises at checkout - imagine, a hotel that actually charges what you agree to! Amazing!

My only regret is that we couldn't have spent more time here. Thank you Westin La Cantera!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 24, 2013
Thank you so much for the great review. We hope you will be back to celebrate your anniversary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Cantera Hill Country Resort

Address: 16641 La Cantera Parkway, San Antonio, TX 78256
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#7 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#31 Romantic Hotel in San Antonio
#43 Business Hotel in San Antonio
#48 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — La Cantera Hill Country Resort 4*
Number of rooms: 498
Official Description (provided by the hotel):
La Cantera Hill Country Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
La Cantera San Antonio
Westin Cantera Hotel
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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