We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent location, friendly staff, great facilities” 5 of 5 stars
Review of La Cantera Hill Country Resort

Save Saved
You added La Cantera Hill Country Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
La Cantera Hill Country Resort
4.0 of 5 Resort   |   16641 La Cantera Parkway, San Antonio, TX 78256 (Formerly Westin La Cantera Hill Country Resort) (Northwest Side)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Offers & Announcements
Texas Resident Offer!
Ranked #33 of 352 hotels in San Antonio
Austin, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Excellent location, friendly staff, great facilities”
5 of 5 stars Reviewed October 7, 2013

You really do get what you pay for! The hotel is a little on the expensive side but so worth the money. My wife and I went to San Antonio on a weekend trip along with some friends. We were mainly going to Six Flags San Antonio so were looking for a hotel close by. This hotel provides shuttle service to Six Flags and the nearby mall. What's more the shuttles have a schedule but if you call them they do come and pick you up outside the schedule as well.
The resort is huge. They have a sprawling golf course which looked great. The rooms we stayed in had great views of the hill country. The staff from check in to check out and everywhere in-between were super friendly and courteous and try to accommodate every request. They have a couple of grills/bars with good food and a really great restaurant (Southwestern grill). We ate there one night and loved it - the chicken (yes the chicken) and pork chops were to die for. They have great pools (one with a cool slide), a jacuzzi and tennis and tons of activities for kids (our party did not have any so can't speak to the quality of the kids activities). They even helped us out with a really late checkout.
So, in conclusion, highly recommend this hotel, even with the cost. But if you can get a good deal, there's nothing to beat it.

Room Tip: Make sure to get a room with a view. Really worth the additional expense if there is one.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 15, 2013
Thank you so much for the great review! We hope you will be back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,217 people have reviewed this hotel

Traveler rating
    707
    277
    123
    66
    44
See reviews for
413
244
22
232
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Grand Prairie, Texas
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 3, 2013

The resort can be a little confusing at first. The front doors open to a beautiful sitting room, but the front desk is not immediately apparent — it is off to the right. Multiple buildings comprise this beautiful resort, with the center building sitting at the peak of a hilltop. The result is that when you walk in through the front doors you are actually on the second floor. Only the two side wings have a first floor, and they only go as high as five floors, whereas the center building is a little taller. After checking in, we were assigned a room on the sixth floor, and decided to park our car on our own. That was a mistake as it is an uphill walk — on a hot day — to get back to the resort. When we entered the first wing, the first elevator we came across only went to the fifth floor. After a little more walking we figured out why. Once we got used to the resort, we did very much enjoy our stay.

We booked a Jr. suite that came with two large (37") TVs, a supremely comfortable bed, and a sitting area. The bathroom had a nice shower and a double sink, with plenty of room for personal items. The views are spectacular and the grounds are very nice. Walking from the parking lot to the resort is fine if the weather is nice, but if it is hot and humid, do yourself a favor and use the valet.

Room Tip: If it is a warm day, let the valet park your car.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 7, 2013
We apologize for any confusion when you arrived but are so glad it didn't take away from enjoying your stay. Thanks for the great review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
130 reviews 130 reviews
128 hotel reviews
Reviews in 74 cities Reviews in 74 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed at the resort to begin our family vacation. It was such a wonderful experience. The resort rests on the hill overlooking the valley below where Six Flags locates so our room has a panoramic view of the green rolling hills below. The room is very cozy with an earthly tone but spacious enough for a family of four, especially Club room where all day snacks were offered. I highly recommend this resort for family vacation as they offered all kinds of activities and programs for kids and family together. Sitting on top the lush hill, with rolling meadows, the resort also offered interesting program for nature lover as well with lots of hiking trails to explore. Staff are highly professional and friendly. This is the best resort we ever stayed in the hill country.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, October 7, 2013
Thanks for the great review. We hope you will be back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

We visited with 11 families and the front desk staff, especially Andrea Cabral, Renee (do not know her last name), and the Conceirge Level staff took the time to make sure we were all near each other and that each families special needs were met (cribs, refrigeratios, balconies, etc.). We had a particularly high maintenance group and they helped to make everything fabuolous! A goopd time was had by all- great rooms, great food and pool area accommodated large age range. We had a blast!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 30, 2013
Thanks for the great review. We hope your whole group will be back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2013

Stayed here for a conference. The room was very spacious and the bed was amazingly comfortable. The highlight of this place is the excellent service and attention to the customer. Every employee was helpful, cheerful and made you feel at home. The conference had food brought in and it was excellent. I did not get a chance to play golf, but the course looked great. I highly recommend this place if you are visiting San Antonio.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 24, 2013
We really appreciate the great review and hope you can return soon to play golf!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 18, 2013

I travel a lot. I stay in many hotels. This is definitely one of the best experiences I've had.

It was our wedding night, so, of course, we arrived late. I looked very inconspicuous in my wedding dress. The night attendant was very nice, and upgraded us for a Jr. Suite! We were very happy about that. Upon arrival to our room we were delighted by rose petals leading to the bathroom and bed, champagne on ice, and chocolate covered strawberries (yes I believe I ordered 1-2 of these things - but it was actually there when we walked in, that doesn't happen too often in my experience). The room was spacious and very clean. It even had a vanity (which was perfect for having to take out all the makeup and hair pins). We called room service to bring us silverware (to eat the dinner our caterer had packed for us), and they were very prompt and didn't give me any lip about not ordering food.

A few hours later we left to go to the airport. The hotel had arranged a taxi to pick us up early in the morning (very nice touch). My favorite part was that there were not surprises at checkout - imagine, a hotel that actually charges what you agree to! Amazing!

My only regret is that we couldn't have spent more time here. Thank you Westin La Cantera!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 24, 2013
Thank you so much for the great review. We hope you will be back to celebrate your anniversary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 17, 2013

Let me start by saying I am a SPG platinum member and have enjoyed many stays at SPG properties around the world. This is truly one of the more beautiful properties in the system. I enjoyed walking around the gorgeous property. Everyone was very friendly and nice. The casual restaurant had excellent (if pricey) food. The pool area was nice and the poolside bar service worked very well as well.

Now for the issues:

1) When we arrived, we were very tired. The room was very nice and in a quiet part of the hotel (note that the rooms by the pool area can be noisy due to all of the playing children). However, when my girlfriend went to take a nice bath, the tub was filthy! Little black hairs lined the tub and it did not drain properly. We were too tired to deal with the issue that day. To their credit, when I told the front desk, they credited back the cost of some of my stay.

2) as a SPG platinum member, I am supposed to get an upgrade to the club floor or at least access to the club floor amenities. This is due to the amount of money and number of stays myself and my family have in Starwood properties each year. This was never offered to me so I assumed there was no club floor in the resort. I was quite upset to find out I was wrong after checking out. As I'm thinking about this, the check in person did not orient us to the resort (no map or guidance offered) or give us any sort of direction as to where amenities in this rather large resort are.

I would give the resort another chance in the future if the opportunity arises but I was disappointed. When I returned to San Antonio 3 weeks later, I chose to stay at the Sheraton Gunter downtown and had a much more pleasant experience.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, September 17, 2013
Please accept our apologies that your room was anything less than immaculate upon your arrival. We are glad to know that our team was able to remedy the situation. We are also sorry that your arrival experience was lacking and will use your feedback to remind the team about how to appropriately orient guests to our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Cantera Hill Country Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Cantera Hill Country Resort

Address: 16641 La Cantera Parkway, San Antonio, TX 78256 (Formerly Westin La Cantera Hill Country Resort)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in San Antonio
#7 Spa Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#19 Romantic Hotel in San Antonio
#21 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Cantera Hill Country Resort 4*
Official Description (provided by the hotel):
La Cantera Hill Country Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Jetsetter, Orbitz, Sabre Hospitality Solutions , Tingo, Otel, Travelocity, Hotels.com, getaroom.com, Priceline, BookingOdigeoWL, HotelsClick and Venere so you can book your La Cantera Hill Country Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

Owners: What's your side of the story?

If you own or manage La Cantera Hill Country Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.