Let me start by saying I am a SPG platinum member and have enjoyed many stays at SPG properties around the world. This is truly one of the more beautiful properties in the system. I enjoyed walking around the gorgeous property. Everyone was very friendly and nice. The casual restaurant had excellent (if pricey) food. The pool area was nice and the poolside bar service worked very well as well.
Now for the issues:
1) When we arrived, we were very tired. The room was very nice and in a quiet part of the hotel (note that the rooms by the pool area can be noisy due to all of the playing children). However, when my girlfriend went to take a nice bath, the tub was filthy! Little black hairs lined the tub and it did not drain properly. We were too tired to deal with the issue that day. To their credit, when I told the front desk, they credited back the cost of some of my stay.
2) as a SPG platinum member, I am supposed to get an upgrade to the club floor or at least access to the club floor amenities. This is due to the amount of money and number of stays myself and my family have in Starwood properties each year. This was never offered to me so I assumed there was no club floor in the resort. I was quite upset to find out I was wrong after checking out. As I'm thinking about this, the check in person did not orient us to the resort (no map or guidance offered) or give us any sort of direction as to where amenities in this rather large resort are.
I would give the resort another chance in the future if the opportunity arises but I was disappointed. When I returned to San Antonio 3 weeks later, I chose to stay at the Sheraton Gunter downtown and had a much more pleasant experience.
- Also Known As:
- Westin La Cantera Hotel San Antonio
- Westin La Cantera Hotel
- Westin Cantera Hotel
- La Cantera San Antonio
- Westin La Cantera Resort
- Westin San Antonio
- San Antonio Westin
- The Westin La Cantera Resort San Antonio
- Official Description (provided by the hotel):
- The Westin La Cantera Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more less
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