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“Perfect location....” 5 of 5 stars
Review of La Cantera Hill Country Resort

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La Cantera Hill Country Resort
4.0 of 5 Resort   |   16641 La Cantera Parkway, San Antonio, TX 78256 (Northwest Side)   |  
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Ranked #51 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Greenwood, Mississippi
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Perfect location....”
5 of 5 stars Reviewed July 11, 2013

The perfect location! Easy access to San Antonio but on the edge of Hill Country. The view was great, the grounds and pool area awesome, food fabulous and the staff.... WOW... What a fun and pleasant trip. Was there for a family wedding. It was perfect.

Room Tip: Do get a view of the hills or the golf course
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 15, 2013
Thanks for the great review! We hope you will be back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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English first
Pearland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

Never in my life have I ever felt guilty for being treated so good until my July 4th stay at La Cantera. Jagoda Vojvodic went above and beyond to make sure my family and I were treated like royalty. Rebecca Leos w/ service express had milk and cookies for my kids, peanuts for my Dad, and fruit and cheese for my wife. Phillippe Wilhelm Director of Food and Beverage was amazing and made sure all meals and service was exceptional!! I never left the resort of food there was no need too!! Not only was I greeted with open arms, every staff member was genuinely friendly and kind!! It's not even a for thought in my mind to stay anywhere else. THEY HAVE IT ALL AND MORE THAT MONEY CAN'T BUY!! WE LOVE YALL !!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 11, 2013
We truly appreciate your kind words and hope you will be back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 10, 2013

We have stayed there several times over the past few years. The hotel looked much more "used" this time than ever before. Mainly dirty and worn carpets in the hallways. Also the Club lounge was horrible. The food was inedible in the Club Lounge and they have cancelled their free evening drinks. Also they nickel and dimed us to death even at the Friday night lawn movie of "Jaws". They even charged my kids $3.00 for a crapped little bag of popcorn that should have been free. The pool was so crowded that finding a chair at even 9:00 AM was impossible. The carnival that had been so much fun in the past was now crappy with the little paper seats. I heard from some other guests that there had been a problem in the past with non-guests using the facilities and the events over the 4th. I understand that needs to be controlled because it interferes with my stay but I was very disappointed with the approach and I am not likely to return. We brought some other family to show them a good time at the resort for the 4th of July holiday and felt a little embarrassed because we had built up the experience so much before arrival. I am giving it an average rating only because of the previous years of above average. If this had been my first visit, I would have rated it below average. Also, the staff's lack of concern was so bad that I didn't even mention the situation at checkout but I heard several other guests complaining and even one who was awarded Starwood points and $100 back on his bill.

Room Tip: Get the cheapest room you can as the better rooms are not worth the extra money
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 11, 2013
We are so sorry that your visit was less than perfect. Please contact the General Manager at 210.558.6500 to discuss this further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2013

The resort always has good and friendly staffs. We always come back because of the staffs despite they were over crowded. This is our home away from home. We love Rhonda Hughes and James Merrill. They 're always so absolutely outstanding staffs. However, the pool was over crowded and chairs were all marked with towels but never occupied. It was awful.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 10, 2013
We're glad you enjoyed your stay and apologize about the towels. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

My wife and I booked a room at La Cantera a month ago for a quick 4 day get-a-way from Houston. We talked with Chris Smith, who was extremely nice and accommodating during booking. 3 days prior to our arrival, Chris called and offered us an upgrade. Wow! We were placed in the Casita Village (villas)! We were supplied with an awesome room (king bed, large bathroom, living room area, and private porch with an additional sitting area). We also shared a private pool and hot tub with a few other casita guests. In addition to all this, they supplied us with our own personal golf cart for us to move around the resort. La Cantera & Chris Smith really went out of their way to make our stay memorable and enjoyable. In addition to all this, the entire resort and staff was spectacular! We made great use of the spa, gym, pools, hot tubs, golf course, and restaurants & bars. Thanks Chris Smith and La Cantera...you've won yourselves customers for life!!!

Room Tip: Book a Casita for a luxurious experience!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 10, 2013
Thanks for the great review! Come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed July 9, 2013

We stayed at the Westin La Cantera for five nights in mid-June in one of their awesome casitas. The entire stay was wonderful and the service and amenities were first rate. The best perk for booking a casita is you get to use a golf cart during your stay. We loved cruising around the property especially at sunset.

The main area I wanted to rave about is the Westin Kid's Club at La Cantera. We have a four-year old daughter and we were looking for something for her to do besides swimming in one of the great pools. The Kid's Club was our answer and our daughter absolutely loved it. The Kid's Club has a dedicated room and staff with many activities to keep children entertained and active. You can take your kid's and stay with them and join in on the fun or schedule a drop off and head to a nice dinner or other activity for parents only. It was an awesome option for us and our daughter.

Every Kid's Club staff member we met were wonderful and very attentive to all the kid's especially Katey. We felt completely comfortable leaving our daughter and knew she would be in good hands. I know other places offer Kid's Club type amenities and we have used a few, but Westin's is the best we have experienced.

We will be going back to Westin La Cantera for sure.

Room Tip: Grab a casita if you can.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 10, 2013
We are so glad you enjoyed your casita and the Westin Kids' Club!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
1,015 reviews 1,015 reviews
155 hotel reviews
Reviews in 225 cities Reviews in 225 cities
356 helpful votes 356 helpful votes
5 of 5 stars Reviewed July 8, 2013

This resort offers a little bit of everything for everyone. Great adults pool with outstanding service from the wait staff. Could use a couple more chairs down in the adults area, and a little better chair management as some chairs have towels present at 8am, but no one ever comes back to the chair, causing some arguments. We didn't care enough, but some people can be over the top. The pool staff was on top of the problem, bringin in multiple extra chairs and removing towels from chairs with no personal effects present on them. The restaurants in the hotel are just ok, but there are allot of options in the immediate area.
The rooms are nice, well lit, and most come with a private balcony that you don't share a view with anyone, only thing missing are chairs on the balcony! All of the staff accept for a young women at the pool bar were exceptional, having run into this person multiple times and her horrible attitude, but that being the exception and definately not the rule.
We will return any time we need a break from reality in Dallas.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, July 10, 2013
Thank you so much for the great review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about La Cantera Hill Country Resort

Address: 16641 La Cantera Parkway, San Antonio, TX 78256
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#7 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#30 Romantic Hotel in San Antonio
#35 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Cantera Hill Country Resort 4*
Number of rooms: 498
Official Description (provided by the hotel):
La Cantera Hill Country Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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