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“Good but very expensive” 4 of 5 stars
Review of La Cantera Hill Country Resort

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La Cantera Hill Country Resort
4.0 of 5 Resort   |   16641 La Cantera Parkway, San Antonio, TX 78256 (Northwest Side)   |  
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Ranked #49 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Calgary, Canada
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
55 helpful votes 55 helpful votes
“Good but very expensive”
4 of 5 stars Reviewed February 23, 2013

We stayed here in February for a family weekend celebration. There were 12 of us from all corners of the globe. The weather was extremely poor and I think that may have dampened my enjoyment of this hotel.
The hotel is set in the hill country just outside of San Antonio, but unfortunately all we saw was mist and rain, so I cant tell you if it was pretty or not! It was freezing cold, so we were not able to take advantage of the pools, which did look lovely. The men all set out on saturday to enjoy a round of golf, and they did enjoy it even if they did get very wet.

Before I critisize anything else, I have to say that the staff here are exeptional. The standard and quality of the service here is very very high, as you would expect from this quality of hotel. The food in Francesca`s was wonderful and the lunch we had in the other restaurant was also very good. They also have a coffee shop cafe and the food and coffee here were really good value and quality.

My husband is also a SPG Platinum member so we use the Westin group a fair bit, and I have to say that I was very dissappointed in the room. It was beginning to look dated. They put us in a large room with a seating area, but it was a long long walk to anything else in the hotel. As we were with a large group, I thought that they would try to keep us all together, but the rest of our party was in a completely different wing of the hotel, so too far away to drop in to see. Also when we arrived, there were wet paint signs along our room corridor, and the smell was very strong. Thankfully it wasnt bad in the room. But as the hotel wasnt even nearly full, I dont understand why they even put peole in those rooms for that night.
Our room overlooked the pool area, and we were woken up in the morning by kids in the pool making a lot of noise. If we had been staying any longer, I would have asked for a room change.
The food and drinks were on a par cost wise for other hotels in this category, but I am afraid that I find $16 for a glass of Chardonnay hard to take.

Room Tip: Make sure you ask for a room away from the pool area.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 25, 2013
Please accept our apologies that your room wasn't to your liking. It sounds like our front desk staff upgraded you based on your platinum status without taking into account the rest of your group. We are glad that you still enjoyed your stay and hope you can try us out again with better weather.
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1,286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 23, 2013

I was there on a convention. Was given a room in the main building on the 4th floor, one of their "Pure" Deluxe Queen room with an air filtration machine-although didn't ask for one. Machine was quiet and the room feels relaxed. For a sound sleeper, I can honestly say that my room is very quiet. Bathroom has a tub with handheld shower/rain-shower options. Heavenly bed did not disappoint. The room has a small balcony with a view of the pool. The catering is good, from breakfast to dinner, except after breakfast when some of the wait staff were talking in the back in Spanish during the lecture that I could hear it in the front. There are valet and complimentary self-park. The self-park lot is down the hill from the main building. Don't worry, the bell staff use golf carts to shuttle guests back and forth.

Room Tip: ask for one overlooking the pool, you can see the surrounding hill country as well.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 25, 2013
We are delighted that you enjoyed your visit and hope to welcome you back again soon!
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Fort Worth, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 23, 2013

I stayed at this property for a meeting. The rooms are equipped very nicely. Comfortable beds, nice rainfall shower head, separate toilet room inside the bathroom, double sink, easy plug in for charging multiple devices at the desk, easy wifi conection included with room charge for up to four devices at standard speeds, balcony with great view. The hotel staff was very accomodating in every area. The room felt very comfortable and was very large. The hotel is located near the shops at LaCantera. The hotel provides a free shuttle to the shoping area. Valet and self parking are available. The pools looked very nice but it was too cold to use them. If in this area again I would stay at this property.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 25, 2013
Thank you for the nice review. We hope you can make it back when it will be warm enough for a swim!
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Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2013

A friend and I went there to rest and celebrate for Valentine's Day. As usual, it was fabulous! The view is magnificient, and so relaxing. We had a beautiful view of the hill country. The pool was a bit on the cool side, but the hot tub was perfect with wine or margarita. We also attended the on-site wine tasting. It was a good value ar $10 per person. It highlighted Texas wines. The staff was very friendly; however, staff was lacking at the bars. I had to hunt for 20 minutes to find a bartender.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 25, 2013
Thanks for your kind words. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed February 21, 2013

My husband and I came for an extended weekend getaway with our 3 young children and had a great time. Full disclosure: We are SPG Platinum members, so I'm not sure if that factored in to our treatment at the hotel.

First, our suite was very clean and nicely appointed. We had a gorgeous view of the pool but never had issues with noise on the pool deck. Each morning we enjoyed breakfast in the club room and the variety of foods available (especially with 3 picky kids) was really quite nice. During the day we hiked along the trails at the resort, swam in the pool and ate at Brannon's Cafe. The cafe has a nice selection, is very accommodating when it comes to food allergies, and is very family-friendly.

Later that evening, my husband and I took advantage of the child care service offered and ate at Francesca's - which was AMAZING. This is not a place to take kids; rather, it is a lovely, romantic setting to have a quiet dinner.

The kids' club is very nicely done - there are plenty of activities during the day and they do offer an evening program in which they feed the kids dinner, show a movie and have other planned activities while mom and dad have some quiet time. We also caught the wildlife show on Saturday morning, which was really neat! The host was interactive and the kids had a lot of fun.

We spent the next day at the Riverwalk - I don't know if the hotel offers shuttles there, though. We took our own car.

This is a lovely resort and is unique in that it works well for an intimate getaway or a family trip.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 25, 2013
We are so glad you enjoyed your stay. Thanks for the great review!
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 17, 2013

The restaurant at the Westin La Cantera resort named Francesca's was awesome. The food was moist, melted in your mouth, and had just the right amount of seasoning. My compliments to the CHEF. The service was great as well. Whenever anything was needed the waiter was around and was well versed in answering any questions menu related. Overall an amazing restaurant, would return and recommend to family, friends and everyone to visit.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 18, 2013
It's great to hear that your experience at Francesca's exceeded your expectations. We look forward to your return!
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College Station, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 16, 2013

The property is gorgeous. Very close to shopping, eating, etc. The entire staff is very friendly. VICTOR HERNANDEZ did an awesome job of making our stay even better than we could have expected. We had a girl's night out. The weather was not so great, but thanks to Victor, we had fun anyway. We plan to come back at least yearly! The sincerest of thanks to Victor and everyone at Westin La Cantera!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Hill Country Resort, responded to this review, February 18, 2013
We are so glad you enjoyed yourself. Please come back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Cantera Hill Country Resort

Address: 16641 La Cantera Parkway, San Antonio, TX 78256
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#7 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#28 Romantic Hotel in San Antonio
#36 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Cantera Hill Country Resort 4*
Number of rooms: 498
Official Description (provided by the hotel):
La Cantera Hill Country Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
La Cantera San Antonio
Westin Cantera Hotel
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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