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Westin La Cantera Hill Country Resort: Traveler Reviews

4.0 of 5
16641 La Cantera Parkway, San Antonio, TX 78256
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Westin La Cantera Hill Country Resort
Ranked #11 of 343 hotels in San Antonio
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933 reviews from our community

Traveler rating
    563
    203
    82
    49
    36
See reviews for
Families
303
 
Couples
189
 
Solo
22
 
Business
170
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois
1 review
“Excellent”
5 of 5 stars Reviewed November 19, 2012

We stayed at the Westin La Cantera for a conference and then stayed a few days longer to enjoy the Riverwalk. The conference was an excellent experience because of the great facilities. The hotel, the restaurants, the grounds, the beautiful swimming pools -- all great. The staff were all extremely helpful and courteous. Thanks to the concierges - George Amanga and Rhonda Hughes for helping us plan our visit to San Antonio.

Room Tip: ask for a corner room on a upper floor. The views are spectacular.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thomas E about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
November 23, 2012
Thank you for your kind words. We hope you will be back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Beautiful grounds”
4 of 5 stars Reviewed November 19, 2012

I stayed at the Westin La Cantera for a conference. It's a beautiful hotel in a lovely setting. The grounds are very nice and well kept. I stayed in one of the cabanas and it was quite roomy (too roomy for one person) and was well appointed and very clean. I had a golf cart assigned to my room to drive up to the main hotel but didn't use it because the weather was lovely and it was less than 1/2 mile which was a nice walk. I saw some interesting wildlife going back and forth (porcupine, lots of different birds, etc.)

I had room service once and it took a while but was good. The bar we ate at there one night was subpar and took forever to deliver our food and it wasn't that great once we got there.

Overall, a very nice place to stay. I personally prefer staying downtown in San Antonio because there is so much to do, but this was a nice option.

Room Tip: If you don't want to walk or drive around in a cart, make sure you stay in the main hotel.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask HenHoo about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
November 23, 2012
We are so glad you enjoyed your stay. Since you enjoyed walking, you might want to explore our nature trail on your next visit. Hope to see you soon!
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Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Great hotel for business or pleasure”
5 of 5 stars Reviewed November 18, 2012

Traveled here the week of November 12th for a conference of over 500 people. The
location is amazing being on top of a hill with panoramic views of the area and e surrounding golf courses. There is a shopping center nearby as well.
The hotel is beautiful with great rooms and exceptional common areas. The lobby lounge is well organized with a small bar attached.
The bar and restaurants are also very nice. I ate at Steinheimers (bar) each of my three nights. The food was excellent, my only complaint is that the food portion of the bar menu was extremely limited..not that I'm complaining about having a buffalo ribeye two nights..but could have been expanded to include more items from the other hotel restaurants.
The weather wasn't cooperative to use the pool, but my balcony overlooked it and it was a full resort pool with several pools scattered heoughout the area, including a zero entry. My kids would have loved it. The spa was very nice and the exercise room was nicely done with strength and cardio machines and free weighs..not bragging, and maybe it's a liability issue, but some heavier dumbells would have been nice as well.
The conference rooms were very accommodating for such a large group, but I would definitely consider this for a family vacation as well. Service at each stop was friendly and helpful. Overall, very ce hotel for business or pleasure and large enough that I never felt like I was constantly packed in every corner with fellow conference attendees.

Room Tip: Make sure to get a pool view balcony.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rj_bach about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
November 19, 2012
We are delighted that your stay was such a success! You should definitely plan a return visit with the family soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fails to deliver in every way with terrible service and value for the money”
1 of 5 stars Reviewed November 17, 2012 via mobile

Should have known better - a big, maze-like resort hotel sitting next to an amusement park - never again - in advance I booked a Casita Suite attempting to have some privacy and get away from the noise of the main hotel - that disappeared at check-in with no explanation - so they put us into an executive suite overlooking valet parking and right underneath the food service area for the club floor one level up - trying to sleep past 5 am required ear plugs as the noise from the floor above sounded like basketball being played and I could hear every car coming through valet - - maid service was non- existent even after I called to ask for it - 600 a night to be treated like this? Starwoods should be embarrassed to treat its SPG members this way - A mistake I won't make again.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask HoustonPineypoint about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
November 19, 2012
Our goal is to help you get back to your best self so that you leave feeling recharged and well cared for. We clearly fell short during your stay. That your room was anything less than what you expected is unacceptable, and we are so sorry that noise from other guests disturbed you. Please accept our apologies and know that your comments have been shared with the team to assist in improving the overall guest experience. Please contact the General Manager at 210.558.6500 to discuss this further.
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Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Stay”
5 of 5 stars Reviewed November 14, 2012

The rooms were clean and quiet, staff was very friendly and helpful, breakfast was great. There's plenty to do in the area with golf, shopping, movies, restaurants....it was a great alternative to staying on the Riverwalk. Been there twice and enjoyed both trips.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mcaustin1 about Westin La Cantera Hill Country Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at Westin La Cantera Hill Country Resort, responded to this review
November 19, 2012
Thanks so much for your kind words. We hope you will be back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Cantera Hill Country Resort

Also Known As:
Westin La Cantera Hotel San Antonio
Westin La Cantera Hotel
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio
Address: 16641 La Cantera Parkway, San Antonio, TX 78256
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in San Antonio
#9 Business Hotels in San Antonio
#10 Romantic Hotels in San Antonio
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin La Cantera Resort is a distinctive retreat for business and leisure travelers alike atop one of the highest points in all of San Antonio. We're the ultimate blend of recreation and luxury. ... more   less 
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Westin La Cantera Hill Country Resort
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