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Courtyard by Marriott San Antonio Airport / North Star Mall: Traveler Reviews

3.0 of 5
80 NE Loop 410, San Antonio, TX 78216 (North Central)
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Courtyard by Marriott San Antonio Airport / North Star Mall
Ranked #152 of 343 hotels in San Antonio
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36 reviews from our community

    Trip type
Traveler rating
    9
    12
    8
    5
    2
Date Rating
Dallas, TX
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“Great property”
5 of 5 stars Reviewed December 3, 2012

This is a great property. Newly renovated Courtyard and right near SAT Airport. The hotel does have some access issues, but that is to be expected around major highways and busy airport roads. The hotel is behind some other restaurant, but the hotel again is great along with the staff.

Highly recommend this hotel!

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review
December 5, 2012
Thank you very much for the great review! We work hard to provide our guests with an outstanding stay, and I am very happy to hear we succeeded!

I hope that we will have an opportunity to serve you again on your next visit to the area.
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1 review
“The service made the rating!”
5 of 5 stars Reviewed November 7, 2012 via mobile

What a great hotel! The attention to customer service was unsurpassed even in the best hotels. A call the night before check out to see if i was satisfied. The Bistro is awesome with its genuine Starbucks coffee and its delicious flatbread pizza! Great wine too. It will be my Go To hotel when doing business in SA!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jon L, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review
November 10, 2012
Thank you for taking the time to review your stay! We work hard to provide an exceptional level of service, and I am happy to see that you enjoyed your time with us.

The Bistro and Starbucks are recent additions to our property and are very popular with our guests and staff.

We look forward to seeing you again on your next visit to the San Antonio area.
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Charlotte, North Carolina
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Ok hotel.”
2 of 5 stars Reviewed October 22, 2012

Hotel is fine. Not bad but not good either. Front desk staff is very friendly and helpful. Rooms fine but a bit dated. Needs renovation. Everything such as towels, carpet, etc are dated and not particularly nice.

Stayed October 2012
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Jon L, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review
October 25, 2012
Thank you for taking the time to review your stay. We work hard to be the friendliest hotel, and we appreciate your kind comments.

Our lobby and public areas underwent a complete renovation early this year, and really look great! Our guest rooms are scheduled for renovation in the near future.

We look forward to serving you again on your next visit to the San Antonio area.
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Edinburg, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Good Location”
3 of 5 stars Reviewed September 12, 2012

This hotel has a good location to the airport, one of SA's finest shopping malls, many nearby restaurants, easy access to other attractions, and centrally located. Bring a pillow though, their pillows are small! In fact ALL Courtyard hotel pillows are small. However, this particular hotel has a lot of positives if your willing to overlook the rough edges from the recent remodel. It just lacks a little contractor oversight. Overall, I'm still a Marriott fan and this hotel will not disappoint.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jon L, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review
October 3, 2012
Thank you very much for taking the time to offer your comments regarding your recent stay with us. I am happy to hear that you found our location convenient.

We did recently remodel our lobby and restaurant area, and are very pleased with the renovations.

We look forward to serving you again on your next visit.
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Plymouth, MN
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
“Very friendly”
4 of 5 stars Reviewed August 27, 2012

I'm a Hilton guy, but often stay at Marriott properties because of work. The rooms were so-so with an uncomfortable bed.

That being said, I have never been treated so well at a hotel in this category. The front desk staff knew my name and greeted me throughout my stay. That's going above and beyond.

Bartender and breakfast staff also friendly. Location convenient to airport. Decent bar and good food across the parking lot at Pappadeaux's (try the bacon-wrapped grilled shrimp).

Bed aside, I recommend this hotel.

Room Tip: Get a room on the back side.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Jon L, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review
October 3, 2012
Thank you very much for your kind words about our staff. We work hard to achieve "over the top" friendliness, and I'm happy to see that you experienced this during your stay.

We look forward to serving you again during your next visit.
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Additional Information about Courtyard by Marriott San Antonio Airport / North Star Mall

Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
Courtyard San Antonio
San Antonio Courtyard
San Antonio Marriott
Address: 80 NE Loop 410, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio > North Central , Shearer Hills / Ridgeview
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #152 of 343 hotels in San Antonio
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
It's a New Stay! The Courtyard San Antonio Airport/North Star Mall is now renovated! Located less than a mile from San Antonio International Airport, we provide a free shuttle (Mon-Fri) to the airport and within a two-mile radius. The new state-of-the-art lobby provides greater flexibility with inviting media pod work spaces, free Wi-Fi throughout, media library and easy access to the latest news, weather and airport conditions via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms at our San Antonio Airport hotel now feature modern designs complete with free Wi-Fi, flat screen TVs and luxury bedding. Guests also appreciate our indoor pool, outdoor patio, new fitness center and, above all, a staff that has Texas hospitality down pat. ... more   less 
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