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Fairfield Inn San Antonio Airport/North Star Mall: Traveler Reviews

2.5 of 5
88 Loop 410 NE, San Antonio, TX 78216
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Fairfield Inn San Antonio Airport/North Star Mall
Ranked #139 of 343 hotels in San Antonio
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63 reviews from our community

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central pennsylvania
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
“Room had bugs...NOT bed bugs...but lady bug type bugs”
3 of 5 stars Reviewed February 27, 2013

on the ceiling and jumping on the bed...these bugs...Not bed bugs but still.... told the management and they said they would return points...have not seen them yet!
parking lot was horrible to get into on Friday night...Leaving for the airport the next morning to return the rental car was easy. No shuttle service on Weekends...be aware...one ad for this hotel offers shuttle upon request and the other ad says only M-F...confusing?!?
Breakfast was good...but the room needs to be fumigated! this is the south and they have bugs...but I don't want to sleep with them.

Room Tip: Parking lot shared with restaurant and other Marriott Courtyard...very busy in the evening
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask glebo about Fairfield Inn San Antonio Airport/North Star Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review
March 4, 2013
Thank you for taking the time to review our hotel. I apologize for the lady bugs in your room. We have had the hotel sprayed since your stay. Unfortunately, they have just hatched, and most of south Texas is overrun with them. I hope that you will give us another opportunity to serve you the next time you are in San Antonio!
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Louisville, KY
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Tired Hotel but Functional”
3 of 5 stars Reviewed February 25, 2013

I stayed one night (late flight arrival) on 02-11-2013 and found this location "tired" and needing a renovation. On the other hand, it is functional, close to the airport, and priced right. I arrived late, left early, and probably got what I expected. BTW, the Courtyard next door has an excellent restaurant for light meals and drinks.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Policypeddler about Fairfield Inn San Antonio Airport/North Star Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review
February 26, 2013
Thank you for taking the time to review our hotel. It sounds like you had a very short stay. We will be getting a renovation in the future and we hope that you give us another opportunity to serve you. We hope to see you again the next time you are in San Antonio!
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China Spring
1 review
1 helpful vote 1 helpful vote
“Stay at Your Own Risk”
1 of 5 stars Reviewed February 4, 2013

My Ford F 250 was stolen from right outside the hotel, my truck was literally stolen while viewable from the front desk. They do have a video monitor of the parking lot but I was told it “froze" while my truck was being stolen. The theft happened after 6: 17 AM. I had locked the truck and set the alarm. My family was extremely shaken by this incident. The folks at Fairfield point out that the parking is at your own risk and they take no responsibility for what happens in the parking lot. Bottom line if you stay at Fairfield Inn you stay at your own risk they are not responsible for you parking in their parking lot. I shudder to think what would have happened if I were to go get my vehicle while it was in the process of being stolen. Needless to say my family will no longer stay at Fairfield Inn

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
Ask Joseph G about Fairfield Inn San Antonio Airport/North Star Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Great service, Hotel falling apart”
3 of 5 stars Reviewed January 22, 2013

Pros:
* Staff does good job of cleaning room, even if you leave late morning
* Free parking, wifi, breakfast w/variety, airport shuttle
* Convenient location near highway, but hard to find bc hidden behind a Courtyard Marriott
* Staff is super nice and helpful - but didn't like how the front desk receptionist was extremely sick and sneezing all over yet still working and handling check-ins

Cons:
* Building & common area visibly worn, hallways are narrow
* Our room had a broken toilet seat that kept falling
* Heat system & refrigerator very noisy

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by prodigiouswizard for San Antonio
Ask prodigiouswizard about Fairfield Inn San Antonio Airport/North Star Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review
February 5, 2013
Thank you so much for taking the time to review our hotel. We appreciate all comments as we use them in an effort to improve our hotel. You spoke about the toilet seat in your bathroom, AC unit and refrigerator in your room. I will address that immediately with our housekeeping and engineering team. Please do not hesitate to contact me directly with any other thoughts about our hotel. We hope to see you again the next time that you are in San Antonio!
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Toronto, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Ok Hotel, Good Service, Great Location!”
3 of 5 stars Reviewed January 15, 2013

I stayed at this hotel for 5 nights around New Year's Eve. The location is great, close to the airport (like 10min or less) and very close to North Star Mall. There is a Walgreens, Target and other stores around.
Service is good, nothing special. They give you bottled water but you have to ask for it at reception and is a small bottle, maybe like 250ml or something. Since you have to ask for it, it gets annoying. Why not putting it in the room?

Breakfast is included, but ends at 9.30 during weekdays, as if they don't really want you to get it. Selection is the same every single day, sugary cereals, yogurt, 2 types of bagels (regular and cinnamon), some suspicious egg sandwiches that I didn't try, waffles, milk, coffee, juice. To be free is ok I guess but I would have liked some healthier options in cereals and bread selection.

Rooms are clean and good size. There is really not much view so don't worry about that. I had a room on the 5th floor to be a bit away from the noise.

What really sucks in this hotel is the fact that there is only one elevator. It's a small scale hotel, 5 floors but still, every floor has aprox 25 rooms so it can get very busy. During the first 3 nights the elevator was always full, stopping at every floor and taking forever to use it. I don't understand why there is only one. I have never seen that in a hotel.

I stayed here because of the cost, it was one of the cheapest rates in that time of the year. It's an ok hotel, serves its purpose as we went to SA to be with family and shop around. If you are only few nights, you won't have much complains. I wouldn't stay there long term though, I was tired of the same crappy breakfast (although nobody tells you to eat there but since you are there, you take advantage of saving some $)

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TVDfan about Fairfield Inn San Antonio Airport/North Star Mall
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GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review
February 5, 2013
Thank you so much for taking the time to review our hotel. We are excited that you enjoyed your stay with us. Our goal is to take care of each guest every time they stay with us. We are currently getting ready to change our breakfast options, and will have more items available. This will include some additional healthy options. We ask that you give us another opportunity to serve you the next time you are in San Antonio.
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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield Inn San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
San Antonio Fairfield
Address: 88 Loop 410 NE, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Onsen Hotels in San Antonio
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Fairfield Inn & Suites San Antonio Airport is conveniently located just 0.5 miles from the airport, close to a shopping mall, boutiques, and restaurants in the Alamo Heights/Northeast San Antonio area. Just off Loop 410, it is convenient to the Riverwalk, Alamo, San Antonio Zoo, Trinity University, and AT&T Arena. Guests will enjoy complimentary high-speed Internet Access and continental breakfast, free parking, an indoor pool and whirlpool, fitness room, and on-site restaurant. ... more   less 
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