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“Stay Away from this hotel” 2 of 5 stars
Review of Fairfield Inn San Antonio Airport/North Star Mall

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Fairfield Inn San Antonio Airport/North Star Mall
2.5 of 5 Hotel   |   88 Loop 410 NE, San Antonio, TX 78216   |  
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Ranked #128 of 353 Hotels in San Antonio
GreenLeadersBronze level
Dallas, Texas
1 review
“Stay Away from this hotel”
2 of 5 stars Reviewed November 17, 2012

This hotel is not your standard Fairfield. It is old and desperately needs a remodel. It is filthy. See attached photo of the shower curtain liner. This liner is disgusting. When I checked in there were dirty hand towels that looked like they had been used from the previous guest but had not been replaced. There was no hot water in the bathroom sink the entire stay. The Marriott chain needs to look into this hotel as far as cleanliness standards. I will never stay here again. I am a Marriott member but very disappointed in this property.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, November 22, 2012
I would like to apologize about your experience here at the hotel. I am taking measures with the housekeeping staff to correct this situation. Marriott strives to be the most courteous and respectful lines of hotels, making each guest feel welcomed and comfortable. I feel that we failed you in this area. I would like to ask that you give us another chance to show you that we are committed to the Marriott way by inviting you back to our hotel. Please do not hesitate to contact me directly if there is anything else that I can assist you with.
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135 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Miami, Florida
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 28, 2012

This is a pleasant hotel at a very reasonable rate from my experience. The room was spacious and comfortable. This hotel is very close to many restaurants. The staff was very pleasant. I did enjoy my stay here. I recommend this hotel.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, November 22, 2012
It was our pleasure to assist you while you were here. It is our mission to satisfy every guest, every stay, every day and I am so grateful we were successful with you. Thank you very kindly for all of your compliments, it is because of guest like yourself that we love what we do. Thank you for your loyalty to Marriott and we look forward to seeing you in the future.
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Texas
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 14, 2012

San Antonio is a hotel town. Tourism and business compete. Many stay downtown; yet you could save money and be fifteen minutes from downtown, staying with family: this is a quiet and convenient F'Inn...but every staff member treats you like you're at home.
Conveniently close but not too close to thr airport, Northstar Mall is a block away, Home depot & Walmart around the corner, the Alamo/Riverwalk down 281 about fifteen minutes.
Hidden behind the deeelishus Pappadeaux cajun restaurant, this small secure home is staffed by the friendliest staff in SA. Take a moment to let them make you a hot breakfast, or enjoy the fridge and microwave in each room. They all know you have a long day ahead. The most attention for a reasonable price in all of San Antonio, this is more than a Fairfield.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, October 18, 2012
Thank you so much for taking the time to review our hotel. It is our mission to satisfy every guest, every stay, every day and I am thankful that we were successful with you. We want our guests to feel that this is their home away from home while on the road. We look forward to serving you again the next time that you are in San Antonio!
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Houston
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2012

Location: This hotel is located at a great spot for getting around San Antonio. It's right off of loop 410 and has very easy access to the other main highways. Downtown is about a 10 minute drive. A very large and nice mall (North Star Mall) is located within walking distance, as are quite a few dining options.

Hotel Features: The room was alright. The hotel is probably in need of some updates/renovations. The rooms were large and comfortable, however the bathroom had mold on the ceiling & wall and the wallpaper was peeling in some corners.
The complimentary breakfast buffet was one of the better that I've seen. Plenty of options (hot & cold) for all tastes. Only complaint was that the seating area for the patrons was really small and therefore there was never an open seat when we were trying to get our breakfast, so we always had to take it to go.

The staff was very friendly & welcoming, always at the door to greet the guests.

Overall, I'd recommend this hotel for families and business travelers.

Room Tip: Since there is only one (very slow) elevator, there would always be a crowd waiting around it, so I...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, September 4, 2012
Thank you for taking the time to review our hotel. We know that you have a choice of hotels when you travel and hope that you will choose to stay with us again in the future. You spoke about the ceiling in your bathroom, and I will address that immediately with our housekeeping and engineering team. Please do not hesitate to contact me directly with any other thoughts about our hotel. We hope to see you again the next time that you are in San Antonio!
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Charlotte
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 2, 2012

My employer once authorized us to use this hotel but no more. Great location but no van service on weekends at present. Clean rooms and attentive staff. Very good breakfast but painfully slow wi fi. Restaurants and a Wal-Mart are within walking distance.

Room Tip: If internet access and speed are important, look somewhere else.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, September 4, 2012
Thank you for taking the time to review our hotel! We appreciate all guest comment in our effort to make improvements and take special care of our guests. I would like to connect with you regarding your employers decision due to the shuttle. We value all our guests, and would like to see if there is any way to possibly work something out. Please contact me directly if there is anything that I can do to assist with this. We hope to see you again when you are in San Antonio!
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Roseburg, Oregon
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 1, 2012

We stayed here one night before catching our morning flight out at the airport. The front desk staff was very professional and helpful. However, we found this property was not up to par when compared to other Marriot properties we have stayed at. The décor is very dated. Our room was large, quiet and the bed was fairly comfortable. The air conditioning was noisy and did not cool the room off very well, so we did not have a good night’s sleep. The wi-fi in the room worked ok.

This hotel is located in close proximity to the airport, so it is short drive to the rental car return facility at the airport. However, this property is someone tricky to find if you are not familiar with the Texas freeway frontage road systems. It sits behind a Courtyard Hotel that is located along the frontage road.

The weeknight rate was lower than most of the hotels near the airport. The breakfast room was fairly small, as well as being noisy and crowded when we were there. The free breakfast buffet food selection was adequate. It included mostly cold items; the standard Fairfield Inn items such as juice, cereal, waffles, toast, muffins, coffee, etc. Overall this was an ok place to stay, primarily due to the great front desk staff and very reasonable cost of the room.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, September 4, 2012
Thank you so much for taking the time to review our hotel. We love to hear back from our guests regarding their stay at our hotel as this is how we can make improvements. I will be passing your kind words along to my front desk team. I am glad that they were helpful to you! Getting to the hotel can be a little tricky as you said if you are not familiar with frontage roads like we have here in Texas. We are also getting excited about our planned renovation coming in 2013! If you have any other input about our hotel, and what would have made it more comfortable for you, please do not hesitate to contact me directly. We know that you have a choice of hotels when travelling, and we appreciate you choosing our Fairfield. We hope to see you again soon.
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Waxahachie
Top Contributor
106 reviews 106 reviews
82 hotel reviews
Reviews in 74 cities Reviews in 74 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 18, 2012

I usually stay here when in town on business. The rooms are great. The bed is always comfortable and I usually get 5 pillows. Shower pressure is good, but the towels, although oversized, are not plush. Free bottled water from the front desk, free cookies, most of the time, and a mini c-store in the lobby.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph_Pedraza, Director of Sales at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review, August 21, 2012
Thank you for being a return guest! This is all good feedback to share with the rest of the staff. In addition to the bottled water and cookies, we now have breakfast bars and juices available in the mornings at the front desk for our departures with limited time to eat. We look forward to having you stay with us again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Address: 88 Loop 410 NE, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Fairfield Inn & Suites San Antonio Airport is conveniently located just 0.5 miles from the airport, close to a shopping mall, boutiques, and restaurants in the Alamo Heights/Northeast San Antonio area. Just off Loop 410, it is convenient to the Riverwalk, Alamo, San Antonio Zoo, Trinity University, and AT&T Arena. Guests will enjoy complimentary high-speed Internet Access and continental breakfast, free parking, an indoor pool and whirlpool, fitness room, and on-site restaurant. ... more   less 
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn

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