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“Terrible trip” 1 of 5 stars
Review of Travelodge Inn & Suites San Antonio Airport

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Travelodge Inn & Suites San Antonio Airport
2.5 of 5 Hotel   |   2383 N.E. Loop 410, San Antonio, TX 78217 (Northeast San Antonio)   |  
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Ranked #183 of 352 Hotels in San Antonio
San Antonio
1 review
1 helpful vote 1 helpful vote
“Terrible trip”
1 of 5 stars Reviewed March 17, 2014

My room and many others had no hot water. When I reported it at the front desk they said it was fixed and to try again, I tried and still no hot water. When I checked out the employee at the front desk said she received no complaint from me, and I advised her that I came to the front desk and reported it to her. Again I was advised to try again, but I was checking out and had to leave.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael J, General Manager at Travelodge Inn & Suites San Antonio Airport, responded to this review, March 22, 2014
Marilyn,

I apologize for the inconvenience during your stay. We did have an issue with the hot water in some units for about an hour. Our staff worked very hard to insure the situation was resolved quickly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Lees Summit, Missouri, United States
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 11, 2014

We arrived late only to find that our room had never been cleaned from previous use even though we called on our way here to confirm. They cleaned it while we sat inside and watched, then they made promises that they never kept. The Internet worked sporadically. The continental breakfast in the morning is a Cattlecall, dirty, crowded. While the room was nice it was a hassle to get into. POOR.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael J, General Manager at Travelodge Inn & Suites San Antonio Airport, responded to this review, March 22, 2014
Douglas,

I apologize about the issue regarding the check-in to your timeshare unit. There was an error in our system that did not alert the housekeeping staff to clean the unit. We did issue points back to your account through Shell and those should appear within 1 to 2 weeks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Inn & Suites San Antonio Airport

Address: 2383 N.E. Loop 410, San Antonio, TX 78217
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #183 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Inn & Suites San Antonio Airport 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Hill Country Inn & Suites offers 155 comfortable suite and condo style units with resort amenities including two hot tubs, an oversized swimming pool and large children’s playground. You can relax outside on your ranch style porch with patio furniture or inside in your small living room area with loveseat sofa. A visit to San Antonio will immerse you in the richness of Texas culture, past and present journey to the Alamo or stroll down the delightful River Walk and visit river-level shops, restaurants and nightlife. For families with children, there are numerous area theme parks within easy driving distance including Sea World San Antonio, Six Flags Fiesta Texas, and Schlitterbahn Water Park. If your planning on coming to San Antonio, plan on staying with us! ... more   less 
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Also Known As:
Hill Country Hotel San Antonio
Hill Country Inn And Suites
Country Inn San Antonio
San Antonio Country Inn

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