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Pear Tree Inn San Antonio Airport: Traveler Reviews

2.5 of 5
143 NE Loop 410, San Antonio, TX 78216 (Uptown Broadway)
Hotel amenities
Pear Tree Inn San Antonio Airport
Ranked #140 of 343 hotels in San Antonio
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65 reviews from our community

    Trip type
Traveler rating
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    24
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Date Rating
Panhandle TX
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Friendly staff and enjoyable stay”
5 of 5 stars Reviewed November 2, 2012 via mobile

From the time I arrived I found the staff ,especially Rachel at the front desk, to be very pleasant. Rachel recommended a truly fine restaurant and scheduled the hotel shuttle to take me there and also pick me up. The room was large and clean. The complimentry breakfast was OK but then again, it was free. The shuttle took me to the airport in the morning completing an enjoyable stay. I would definitely recommend this hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toluca Mex
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
“I would stay here again”
4 of 5 stars Reviewed October 30, 2012

I stayed in this Pear Tree because I had an early flight, they offer free shuttle to the airport and reviews are good. I arrived late so I just used the hotel to have some sleep, room was good and bed was comfortable. I didn't have the opportunity to try the breakfast, I left like 5 AM and it starts later. Shuttle is shared with other hotels but I didn't wait more than ten minutes each way. Overall service was very good.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petoskey, Michigan
Top Contributor
105 reviews 105 reviews
28 hotel reviews
Reviews in 52 cities Reviews in 52 cities
42 helpful votes 42 helpful votes
“pleasantly surprised”
4 of 5 stars Reviewed September 22, 2012

We picked this location because of the price and being near to the airport we were able to save a day on our rental car and make a very early morning flight. The staff was very friendly when we checked in they were finishing a managers welcome party ( I think they do this every sunday) we would have been too late but the check in staff got us two glasses of wind and some snacks and held them till we settled in our room. their van picked us up at our rental car company and was available at 5:00AM to take us to the airport. The rooms were plain,clean and comfortable and quiet for being so near the airport. The bathroom was small but clean.the staff brought out juice,coffe and fruit early so we could have some before our flight..Thanks

Room Tip: West side rear third floor.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brownsville, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Unpleasant, but the Manager changed the experience”
4 of 5 stars Reviewed July 27, 2012

I arrived at Pear Tree in by Drury on 07/26/2012 and there were some very unpleasant experiences. I want to start off with errors in the reservation process and while by no fault of myself or the hotel, I originally requested a Smoking Room then decided to switch to a Non-Smoking Room and called in two days before arrival. Rachel and Joshua were the clerks on duty. Originally I was a bit skeptical about Joshua because of the time it was taking to check into the hotel. With that being said, I was not pleased by the fact that Rachel was unpleasant by stating that it was too bad and I was going to have to stay in a Smoking Room. When I arrived in room 413; I began to undress the beds and found hairs in the blankets, floors that were not vacuumed, and toenail clippings on the side of the other bed. I called security to come up and see as I felt very uneasy about staying in this room.

I approached the Front Desk in the morning and as always was greeted warmly by Tiffany already knew who I was and listened to my complaint. She was very empathetic. I really appreciate the fact that this property appreciates my consideration of Pear Tree Inn by Drury and said she was going to speak with her Manager Kevin. I understand that it was Kevin’s first day actually running the property and he was very empathetic and I also informed the staff to speak with the person who cleaned the room. As a result of this unpleasant experience, Kevin did not charge me for the night. This was the redemption from the property and for that though an unpleasant stay I have to give kudos for nearly losing me as a customer. I will return to this property in hopes that this was an isolated experience.

Room Tip: Always request the ESAVER rate as it is your best value. Make sure that if you make a change to your...
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  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DruryHotels, General Manager at Pear Tree Inn San Antonio Airport, responded to this review
September 6, 2012
Thank you for taking the time to review our hotel. We sincerely apologize that you had a concern during your stay at our hotel. We value your business and sincerely regret that the level of service was not what you expected and deserved. Your comments will help us address the issues you brought to our attention so we can improve our service for our future guests. On behalf of myself and the team I would like to welcome you back sometime in the near future. We look forward to seeing you again soon. Next time you are in town please feel free to contact me directly; I would like to personally welcome you back to the hotel, and ensure that you enjoy your stay to the fullest.

Kevin Heinemann
General Manager
Pear Tree Inn San Antonio Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed July 19, 2012

From check-in to check-out, this hotel delivered. Older hotel but one of the best maintained I've stayed in. Great bed, very clean , great water pressure in shower, nice little free buffet in the evening with snacks, beer & wine provided. Excellent location near airport & shopping. Young lady that was at the front desk was so nice & efficient....several guests showed up to check in and were assuming that their rooms were reserved & pre-paid via emplyer. She handled a potentially volatile situation so well & had those big burley men purring like kittens in no time. I travel to San Antonio several times a month for business & will definitely stay here again!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Pear Tree Inn San Antonio Airport

Also Known As:
Pear Tree Inn San Antonio Airport Hotel San Antonio
Pear Tree Inn San Antonio Airport Hotel
Pear Tree Hotel San Antonio
Address: 143 NE Loop 410, San Antonio, TX 78216
Region: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #140 of 343 hotels in San Antonio
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Pear Tree Inn puts you right in the middle of everything San Antonio has to offer. A short drive from the River Walk, Six Flags Fiesta, San Antonio Zoo and more. Pear Tree Inn offers its guests a variety of free extras – take, for example, our free breakfast. We serve free continental breakfast, which includes pastries, toast, cereal, fresh fruit, coffee, tea and juices. Enjoy a refreshing drink to end your day with free drinks from 5:30 to 7 pm. Pear Tree Inn also offers free wireless Internet and free long distance calls ensuring you can keep tabs on all of your posse back home. ... more   less 
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