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Hyatt Place San Antonio Airport/Quarry Market
3.0 of 5 Hotel   |   7615 Jones Maltberger Rd, San Antonio, TX 78216 (North Central)   |  
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Six Flags Fiesta Package
Ranked #128 of 352 Hotels in San Antonio
GreenLeadersBronze level
Grand Chute, WI
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice hotel”
4 of 5 stars Reviewed March 19, 2013

This hotel was a nice surprise. We booked a hotel away from downtown (which turned out to be only 10 or 15 minutes away). We saved tons of cash and still had the same experience as others who paid 5 times as much to stay right downtown. The bonus - we had a QUIET space away from the nosie of downtown San Antonio! We'll definitely stay here again!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review, April 13, 2013
Dear Paul E.,

A sincere THANK YOU for taking the time to give us your comments on Trip Advisor and for the positive feedback. It’s a fabulous feeling to read positive comments like yours to the team. Our goal is to provide authentic purposeful service to our guests and when I read comments like yours this tells me we are.

Again thank for your wonderful comments and we look forward to welcoming you back to the Hyatt Place San Antonio/Quarry Market hotel “real” soon!

Warmest regards,

Chris M. Arango
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    69
    82
    50
    19
    16
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81
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72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Port Aransas, Texas
Level Contributor
225 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
2 of 5 stars Reviewed March 15, 2013

Tried to check in at 4pm on a Sunday; was rudely told rooms were being inspected? Clerk, who was a Sales Manager told me to call back? This was very inconvenient as we had to leave for about an hour and call to see if rooms were ready. We just drove 3 hours to get there. I asked for a high room when I came back. Male clerk was very polite and offered me 2 choices. Sales Manager was helping my brother and told them he had to give her a credit card? We grew up in the hotel business, and a sufficient cash deposit is standard. My brother was embarrassed by how he was being treated. We finally opted to put their room charge on my credit card so we could check in and go out to dinner. Rooms were dirty, and floor had cola spilled on it and headboards were sticky. I stayed 3 nights and glasses were not replaced, and 1st day in the morning, maid just WALKED IN without knocking! She didn't even apologize, just said "oops, I didn't know anyone was here". Mind you, "do not disturb" sign was not on door. I will never stay here again! Breakfast was ok, but no forks were out nor was there anyone available to help with this. I heard over and over that they were booked full because of Spring Break. They need to thoroughly clean their rooms and yes, lobby is nice and clean, but hallways need carpet-cleaning. If you do choose to stay here, don't stay on highway 281 side. Between cars, motorcycles, trains, and planes, you will not get good sleep. I will stay somewhere else next time. Probably a Marriott property. They tend to install double paned windows to help with noise. The only nice thing that happened was one of the maids was nice enough to bring me a luggage cart to my room. It did appear that head maid on 3rd floor would rather gossip, then clean rooms. She was also the one who walked into my room without knocking! This hotel needs a Manager! The room I was staying in had water leak from room above. I had read this about another traveler who stayed here. These kind of repairs need to be addressed.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review, April 13, 2013
Dear London 2121,

Thank you for taking the time to provide us with your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced and truly appreciate the feedback and recommendations.

Please let me know when your travels bring you back to our hotel and I will personally handle your arrangements.

Thank you for choosing Hyatt Place San Antonio/Quarry Market. We look forward to welcoming you again soon.

Kindest Regards,

Chris M. Arango
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed March 10, 2013

located with easy access to airport , malls and resteraunts. lots of parking and great staff. Nice are to sit by the bar and a good breakfast in the morning.
When we asked for directions they were very helpfull.
A great room with good towels and great beds.

Room Tip: room facing to back of hotel has less noise
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review, April 13, 2013
Dear Restleswanderer,

Thank you for taking the time to provide your positive feedback on Trip Advisor . One of the nicest part of my job is reading wonderful comments like yours and sharing them with my staff.

We realize you have a choice when staying in San Antonio and we would like to thank you for staying at the Hyatt Place Airport/Quarry Market. Again thank you for your comments and we look forward to having you back soon.

Kindest Regards,

Chris Arango
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Angelo, Texas
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 8, 2013

The hotel is good,in a nice location,good price,free breakfast ,spacious rooms but the air condition is noisy.i couldn't sleep till 3 am and I ad to turn it off.mattresses are tough too.for one night is ok because of the fair value.

Room Tip: If you have air condition off,then get a room
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review, April 13, 2013
Dear Betty,

Thank you for taking the time to gives us your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us.

We realize you have a choice when staying in San Antonio and I’d like to invite you back to give us another opportunity to show you the type of service and product we are proud to deliver. Please contact me directly when your travels bring you back to San Antonio so I may personally handle your arrangements. We look forward to welcoming you back soon.

With Kindest Regards,

Chris M. Arango

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana, United States
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 25, 2013

I needed a place to stay that was close to the airport. Although the stay was a quick one, the check in and out process was speedy.The wi-fi connection was easy and speedy. The front desk staff was very nice and helpful.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithville, Texas
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 19, 2013

Nice product.
Associates were quite friendly.
The room was nice as well as clean.
Parking was adequate. Easy to get to and get out of.
Breakfast was very good.
Associate to guest ratio seemed adequate.
Keep it up.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 8, 2013

I stayed at this hotel over the holidays. The location is excellent for anyone visiting the near Northside or Downtown. I also got a rate that was 75% of what the airport hotels along Loop 410 wanted and a much quieter place to stay besides.

The room was in fact a suite with a living area, desk, and dressing areas, separate from the sleeping area. Very well laid out and convenient. I asked for a room on a high floor away from the highway, got it, and very much appreciated the quiet.

I could not eat the breakfast. The hot items were watery and bland and seemed to have been microwaved. The cold items were cheap and uninteresting. The fruit salad had turned. Good coffee.

They advertised free internet but after a few days they began to turn down my service. After a week I could only get internet in the lobby and for the last three days I could not get internet at all. When I asked at the desk they pretended not to know what was happening.

With that said the location, price, and room quality made this a good stay. You are two minutes from the Quarry Market and all the food and drink you can want. 5 minutes from Trinity, Incarnate Word, and the Zoo. 5 minutes from North Star Mall, and 2 minutes from the airport when you leave town.

I will almost certainly stay here again because it is the only hotel near my family. I wonder if it couldn't be better managed?

Room Tip: High on the west side away from the highway.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio Airport/Quarry Market

Address: 7615 Jones Maltberger Rd, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central , Shearer Hills / Ridgeview
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place San Antonio Airport/Quarry Market 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place San Antonio Airport Hotel San Antonio
San Antonio Hyatt
Hyatt San Antonio

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