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“Noisy!” 2 of 5 stars
Review of Hyatt Place San Antonio Airport

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Hyatt Place San Antonio Airport
3.0 of 5 Hotel   |   7615 Jones Maltberger Rd, San Antonio, TX 78216 (North Central)   |  
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Ranked #154 of 351 hotels in San Antonio
GreenLeadersBronze level
Fort Collins, Colorado
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Noisy!”
2 of 5 stars Reviewed November 5, 2012

This is a run of the mill Hyatt that is one of the noisiest hotels I have ever been in. My room was close to the ice machine and it sounded like it was IN my room all day and night. Outside traffic noise is not at all muted and very loud with excess truck noise. The halls are noisy, the door slamming was noisy, the rooms next to me were noisy, the housekeeping carts were noisy. you get the idea. BUT worst all was the noise from the fan going on and off on the air conditioning unit in the room. Constant, loud and very irritating. Even ear plugs could not block it out and I had trouble sleeping all nights that I was there. The rooms were fine but don't stay there unless you have to.

Room Tip: Stay away from the road side of the hotel and away from the ice machines. Best of all don't stay...
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Plano
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 25, 2012

Great property, close to many resturants, airport, ample parking (I drive charter buses), friendly, helpful staff. Rooms were well appointed with refirgerator, desk, wifi, comfortable beds, quiet location, great nite's sleep.

Room Tip: Higher floors on westside overlook a quiet neighborhood.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
108 reviews 108 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 22, 2012

I was disappointed when I was unable to secure a last-minute reservation at the Riverwalk; I booked a room at this Hyatt, because of its location to the airport, but also because of the Hyatt reputation. What I was surprised with, was the awesome location in Alamo Heights. Lots of great new shopping and restaurants nearby. It is NOT the Riverwalk, but a welcome addition to the options in San Antonio. The hotel was as expected with this Hyatt brand. Staff was very helpful and attentive, hotel was clean and in working order. Pool was nice and parking sufficient. Great hotel option that I will return to when back working in San Antonio

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 19, 2012

Just there overnight but the staff made us feel great! They welcomed us as though they had been waiting all day for our arrival. Check in was done in seconds and they had someone come and take our bags, even though we only had two small overnight bags. The room was beautifully appointed and the Tv set up was "gamer friendly". A big plus in my family.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stone Mountain, Georgia
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 9, 2012

I was bumped from a flight and had to overnight at this property which had a very good rate.
Shuttle transportation was provided by their driver Regina who was and true delight and perked up my spirits. Upon arrival the agent that checked me in was very warm and accommodating. The rooms are slightly dated and the lighting during the day is quite dark. I was in room 425 across from the service closet which could be disturbing from the slamming door and staff conversation. I was transported to the mall by Isabella and she was very kind and hospitable. If you need an overnight stay by the airport then this is a decent place otherwise if you are seeking a property with character and pizazz, then you might want to look elsewhere.

Room Tip: Avoid room 425 and others next to it because it is across from the utility closet.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Richardson
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 18, 2012

Stayed for one night while helping our son move into Trinity University. Great location across from the Quarry Market (plenty of shopping and restaurant choices), and about 10 minutes up the highway from Trinity University. The room was very nice but the shower / toilet space was small. The shower leaked and the the ceiling of the bathroom looked like there had been a leak. The air conditioner was a little over matched by the Texas summer heat. Staff was very friendly. Did not eat or drink there - the facilities looked modest but nice.

Room Tip: We stayed on a high floor and it was quiet.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2012

If you value your safety do not go. High crime area. We parked our car, locked it, within 15 feet of the front door. We were gone less than 10 minutes only to find that our front window was knocked out and the car burglarized . Happened on a Sunday morning at 9 am. Manager was very unconcerned and of course nobody saw anything. The night before we tried to go swimming - the pool was filthy. Overall definitely not up to Hyatt standings. No security, no cameras, no service.

Lastly we asked the manager if they had had breaking like this recently to which she replied "I cannot release that information". Ummm

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place San Antonio Airport

Address: 7615 Jones Maltberger Rd, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Green Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place San Antonio Airport 3*
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Also Known As:
Hyatt Place San Antonio Airport Hotel San Antonio
San Antonio Hyatt
Hyatt San Antonio

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