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“Great Boutique Hotel in Downtown San Antonio” 4 of 5 stars
Review of Hotel Indigo San Antonio Riverwalk

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Hotel Indigo San Antonio Riverwalk
3.0 of 5 Hotel   |   830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites) (East Side)   |  
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Ranked #71 of 350 hotels in San Antonio
San Antonio, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Great Boutique Hotel in Downtown San Antonio”
4 of 5 stars Reviewed November 3, 2013

We recently stayed at Hotel Indigo while we were attending a downtown event. The hotel is trendy and unique. There is a full restaurant (which we ordered room service from….food was good) and an on site bar. The hotel is situated on an area of the San Antonio River near the lock and dam. It's a more quiet portion of the river so you can enjoy an outdoor balcony overlooking the river. Overall the hotel staff was nice, our room was upgraded and they were very helpful with all requests. One negative might be is the room service lacked attention to detail (i.e. no salt and pepper, drinks were forgotten, condiments not offered or provided.) But overall the hotel is perfect if you are attending events in the downtown area.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, November 9, 2013
Thank you so much for your review. We always strive to provide the best guest service experience possible in every department and it seems we may have dropped the ball. We do apologize for any inconvenience this may have caused you and this will be passed along to the necessary departments. We certainly hope to see you back here with us to give us another chance to truly WOW you. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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St Paul
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

Having never been to San Antonio before and our time being limited, we wanted to spend all of it on the Riverwalk. When arriving t the Indigo, we were pleased that our rooms were ready, the staff very helpful and the location was perfect. We had one River room and another overlooking the pool. Both were wonderful, but the River room especially lovely.
Would stay again and recommend to all.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2013 via mobile

Visited with Jameson, the bartender. Very nice ambiance, relaxing place to enjoy a bite to eat and have a drink. Jameson was awesome! He made great suggestions for food n drinks. Very courteous and fun!

  • Stayed September 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDL
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 25, 2013

The Hotel itself its very nice, its on the north portion of down town SA and right on the river walk. It has free parking, the rooms are spacious very clean and comfortable, the bar area is nice and reasonably priced drinks.

It is a bit far away from the buzzing area in the river walk, but, I didn't find any problem walking there and back.

I would definitely come back given the prices I got for my room.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salado, Texas, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

My wife and I spent two nights here in Sept. Our youngest son was in town from Montreal for a business meeting. We live about three hours from San Antonio, so we took that as an opportunity to see him. We were not expecting much, just a place to stay, and were pleasantly surprised by how nice it was. Free parking across the street was a nice perk. The staff was friendly and helpful, and the room was large and clean.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2013

Room overlooked the Alamo which was nice. Close to tons of shops, attractions and the River-walk, which is absolutely amazing. Courteous staff. Not 5 star but very accommodating. Rooms were small and the bathroom was TINY. Sink outside. In room coffee maker. Free internet. I felt safe there.

Room Tip: The AC cuts on very loudly then cuts off with dead silence which made a solid nights sleep difficul...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2013

Our annual sister trip was made so much better by staying at this hotel! From the clean rooms to the over the top wonderful staff, we have only great things to say. One of our family members used the hotel wheelchair and Daniel, one of the front desk staff, actually wheeled her to a nearby restaurant (about 3 blocks), and then carried the chair up the steps!! The daily kindness and compassion for our group was constant - - in all of our travels (and they have been many), this hotel and staff was one of the best! Thank you so much!!

Room Tip: Although we didn't have one of the balcony rooms, they looked really nice.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in San Antonio
#60 Business Hotel in San Antonio
#69 Family Hotel in San Antonio
#71 Top resorts Hotel in San Antonio
#71 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo San Antonio Riverwalk 3*
Official Description (provided by the hotel):
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites

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