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“Great Service and Location” 4 of 5 stars
Review of Hotel Indigo San Antonio Riverwalk

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Hotel Indigo San Antonio Riverwalk
3.0 of 5 Hotel   |   830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites) (East Side)   |  
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Ranked #72 of 352 Hotels in San Antonio
Flagstaff, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Service and Location”
4 of 5 stars Reviewed July 1, 2013

We were staying at this hotel last week for a 4 night business trip and the service was extremely friendly from everyone but 1 server in the restaurant. Everyone at the front desk, the maids and other servers were fantastic and always helpful. We were given recommendations of restaurants along the Riverwalk and the best places to visit in the evenings. The hotel was clean and very classy. When we travel back to San Antonio for another conference, we will definitely be staying at the Hotel Indigo!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
1 review
4 of 5 stars Reviewed June 30, 2013 via mobile

Great service at the bar, bartender Roxanne was wonderful. Everyone is very friendly and nice. The salmon was not good but the chicken- spinach flatbread is amazing. The pool could if been cleaner, too cloudy and had some sort of slim in it.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, July 12, 2013
Thank you so much for your kinds words about our Bartender and Hotel. We are constantly looking to improve our service to our guest and it is with your help that we are able to achieve the highest level of service possible. We will discuss these points of improvement with our team and we hope to see you again on your next trip to San Antonio.
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San Antonio, Texas
1 review
5 of 5 stars Reviewed June 27, 2013

The atmosphere here was friendly and helpful from the minute we walked in the door. The rooms are spacious and very comfortable. We enjoyed being close but not right in the middle of downtown. I enjoyed quiet early morning walks along the riverwalk. Many attractions are an easy walk but having a river taxi stop was a nice plus too. Patrck has been extremely helpful all during our stay.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia, United States
1 review
5 of 5 stars Reviewed June 25, 2013

I have thoroughly enjoyed my stay. The beds are amazing. The hardwood floors in the room make it seem extra clean. The front desk clerks have all been very nice. The maids are so friendly - wish I knew my maid's name because she has been great. A shout out to Patrick who brought me room service and included a plate of tomatoes so I could get a serving of vegetables in :)

Room Tip: Clean and bright room. It seems to be in a tired area of town, but once you enter the courtyard it...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, June 27, 2013
Thank you for sharing your experience about your stay on TripAdvisor. We are so glad you enjoyed your stay, even the veggies! We strive very hard to make each guest feel at home and it seems like we succeeded. Please feel free to recommend our hotel to your friends and family. We hope to have you stay with us again on future trips to San Antonio.

Holly Evans - GM
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Seabrook, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 24, 2013

I would like to Thank Ron Bara for an excellent trip to San Antonio Riverwalk market. Ron upgraded my room to a Riverwalk View with balcony and was very gracious on when i also thanked his Supervisor.
I will again use this hotel for my next trip to San Antonio and will call Ron direct with help !!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrews, Texas
2 reviews
5 of 5 stars Reviewed June 21, 2013

My fiance and IU planned this trip for our 3 year anniversary. We left Andrews, Tx around 4pm and we got into San Antonio around 11pm, and it was the same night as the basketball finals or something, and the cops had all the streets around the hotel blocked off. My fiance and I had to drive around and sit in a McDonalds parking lot for about twenty minutes, and got to actually go to the hotel. We arrived and ran inside the hotel, hoping we weren't too late. The gentleman behind the front desk (Robert Salazar) welcomed us and let us know we still had out room, but sadly dinner had closed. We told him the names on the reservations and told him about all the streets being blocked off, and us having to drive around in circles to find somewhere to park until the streets were accessible. He said he was sorry for the traffic, and gave us two free complimentary breakfast tickets as a way to make up for our long night. He was very helpful, and very welcoming. We got checked in and went to the room. It was a single king and it was amazing. The shower had a rainfall showerhead and the water pressure was great. We went to bed that night and went to SeaWorld. That night we came back to the hotel and decided to see what they were having for dinner. The gentleman who helped us that night (I believe his name was Charlie?) was also amazing. He brought us menus, our drinks, and took our order. We went outside to smoke on the patio that overlooks the riverwalk. It was a beautiful night so we sat in the chairs until our order was ready. He came outside to let us know that the food would be a few more minutes, and we walked in right as it was coming out. I had mild buffalo wings, and my fiance had steak nachos. My wings were perfectly covereed in sause and tasted awesome. They were a little spicy but I loved it!! My fiance said his Nachos were delicious, and they even brought him a bowl of queso to go on them. It was an amazing dining area. Staying at this hotel for our anniversary was absolutely worth it. It was comfortable, welcoming, and just all over an amazing place to be. Id give this hotel 10 stars if i could. Ive never been to a more friendly, more comfortable hotel in my life.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Azle, Texas, United States
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2013

This was our first but not our last stay, we will be back. Loved it! This was a business trip during the day and my wife had a great relaxing time at the hotel in the evening. We will be back for our anniversary in August. For the price, you cannot beat the Hotel Indigo San Antonio Riverwalk!

Room Tip: The balcony's over looking the river are nice and spacious..
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review, June 27, 2013
So glad you enjoyed your stay with us! We look forward to having you back in August for your anniversary.

Holly Evans - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in San Antonio
#41 Romantic Hotel in San Antonio
#87 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo San Antonio Riverwalk 3*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites

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