Very nicely renovated. I really like the new, modern decor. I saw photos on TripAdvisor of the rooms prior to the renovation, and what a great improvement!
The location being just blocks from the Alamo and Riverwalk was very convenient.
Residence Inn properties are the go-to hotels for our family. I like that there are real 1BR suites, and not just studio suites. We prefer suites with a separate bedroom with a door that closes. These doors were split doors and one did not close easily in our room, but at least we had doors.
My children love that the kitchens are stocked with a bag of microwave popcorn.
I thought the room price was very good for a downtown hotel.
I didn't mind paying $24/day for parking in a downtown situation. I've paid much more than that in Chicago. What really bothered me is that self-parking and valet parking are the same price. I have no idea how they can justify charging self parkers the same amount as valet. Self parking should be cheaper than valet. The other issue we had with parking is that the hotel's garage is very, very small. The first and third floors of the garage are reserved for valet, so only the second floor is available for self-parkers. This amounts to only a very small number of spots. We stayed at the hotel for four nights, and for three of those nights we couldn't park in the garage. The overflow parking is an open parking lot on the block behind the hotel. This seems to be on the cusp of what appears to be a not-so-great area. I did not feel like the lot was secure, there were homeless people walking around inside the lot, as well as others. We spent each day out and about and did not return to the hotel until after 9:00 p.m. every night, and I would not have felt comfortable walking from the parking lot to the hotel by myself at night. Thankfully my husband and children were with me. I've lived in Chicago and NYC and other cities, so I'm not afraid of big cities and downtowns, but I did not like the parking situation as an obvious tourist with out of state plates.
The swimming pool was a joke. I have never seen a hotel pool so small. The photos make it look bigger than it really is and do not give you a good idea of how small the pool really is. And one day while we were there at the pool was closed with no reason posted or information on when it would reopen.
I was surprised that the bathroom did not have body lotion and/or body wash stocked. We only were given shampoo and conditioner each day. It wasn't until after we returned home that I saw on TripAdvisor photos of the toiletries and both lotion and shower gel were in the photo, but we did not have those put in our room on any of the four days we were there. Had I realized they were supposed to have been included, I would have asked for them.
The seating area for the free breakfast buffet is small for as large as the hotel is, and the mornings were so crowded. We had a hard hard time finding a table, and it was so crowded where the food was. The staff had a hard time keeping up with replenishing, as every time I went up, there would be something out. One cereal bin was empty about 10 minutes before closing time, and I kept waiting for it to be refilled, and it never was.
Overall, this was still a very nice and clean property with good rooms and a good downtown location.
- Official Description (provided by the hotel):
- San Antonio hotel. ... more less
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- Also Known As:
- Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
- Residence Inn Alamo Plaza
- San Antonio Residence Inn