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“Great place to stay!” 5 of 5 stars
Review of Residence Inn San Antonio Downtown/Alamo Plaza

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Residence Inn San Antonio Downtown/Alamo Plaza
3.0 of 5 Hotel   |   425 Bonham Street, San Antonio, TX 78205 (East Side)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #11 of 350 hotels in San Antonio
North Judson, IN
1 review
“Great place to stay!”
5 of 5 stars Reviewed July 8, 2013

We stayed here for a youth gathering. 25,000 people descended on San Antonio and the city and this hotel were awesome! Before we arrived we had great communication from the hotel. Our rooms were clean and all the furnishings were very nice, no damage etc. The breakfast was wonderful and had a good variety. The staff was very friendly, check in and check out were fast. Even the fold out couch bed was comfortable. I would totally stay here again with my family! It was walking distance to the Alamo, Riverwalk, Convention Center, and Alamodome.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 22, 2013
Thank you so much for sharing your experience with us! We are so glad that you enjoyed your stay and look forward to having you all with us again. Thank you for choosing Marriott for your travel needs!
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326 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Algonquin, Illinois
1 review
5 of 5 stars Reviewed July 8, 2013

This was such a treat for me to stay there. The staff was AWESOME!! Food was great! Complimentary dinners were a plus for me. Room was nice and clean and smelled fresh.
I had an issue with my knee while I was there and to be offered to take me where I needed to be and to get picked up afterwards was such a relief. They really work together as a team there.
Smiles every morning and a birthday card was even given to a friend of mine on the day of her birthday with the staff having signed it. Hope I return to San Antonio soon so that I can stay at this wonderful hotel again. Tammy, Dusty, George, Roger and to the others there. You have an A-Team there for sure. Keep it up!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank you for your kind review. It was a pleasure serving you during your stay here. I trust your knee is better at this time and I am glad we had that wheel chair on hand just in case. Please come back to San Antonio when you can and see all that this great city has to offer. I know you were in a lot of pain during your stay and we all hope and pray that you at or on the road to full recovery. Thanks again!
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Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

Sure it may not be on the river walk or have the history of some hotels, but the customer service was outstanding. They stayed in contact with our group before our visit, cared for us well during, and even followed up after the visit. The rooms were huge and the kitchenette was great.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank you for your kind review of the Residence Inn Alamo Plaza. Our location 3 blocks from the San Antonio Riverwalk and one block from the back wall of the Alamo is a pleasant surprise to most guests. I am glad to hear that you enjoyed your stay and thank you for taking the time to post this on TripAdvisor.
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Willowbrook, Illinois, United States
1 review
5 of 5 stars Reviewed July 8, 2013

Had a great time with a group of 17 youth and adults. Staff was polite,attentive and very friendly. The accommodations were good. The breakfast was great. The pool was small. Great access to all the riverwalk restaurants and other site-seeing attractions. Also was a short walk to the convention center and the dome.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank youf ror the kind review and thanks for staying with us. Your entire group as well as the greater LCMS convention was a pleasure to serve. I hope that you got the chance to enjoy the fireworks show at Hemisfair park on July 4th. Thank you for taking the time to post this on TripAdvisor..
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1 review
5 of 5 stars Reviewed July 5, 2013 via mobile

I traveled as a part of a large group that was in town for a massive conference. The staff went above and beyond to meet our needs and did it with a smile each day. Everything from the grill that we used each night to the breakfast and complimentary reception each night was done well. Can't wait to go back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank you for the kind review and we also can;t wait for you to come back. You were a pleasure to serve during your conference in San Antonio. Thanks again for posting this to TripAdvisor.
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Hutchinson, Kansas
1 review
5 of 5 stars Reviewed June 29, 2013

I have to say, this is probably the best hotel experience I've ever had. Clean, spacious, modern rooms with a full featured kitchenette. Full size refrigerator, microwave, sink with garbage disposal, flat cooktop, real plates, glasses and coffee mugs in the cupboards. Comfortable bed, two TV's, nice furniture. Bathroom was very clean and well organized. The location was perfect for our business trip. It's close to the convention center, the Riverwalk, and the Alamo. The morning breakfast was outstanding and included as part of the room rate. It was a real treat to come down from the room and have fresh scrambled eggs with all the toppings, sausage patties, potatoes, fresh waffles ( in the shape of the state of texas, btw ), cereal, juice, milk, etc. It was all there and delicious....a great way to start your busy day.
Parking was a bit pricey, but very secure. Security guards were posted in front of the building after 10 pm and all night long just to make sure there weren't any issues. All in all, a great experience. I HIGHLY recommend this location for your next stay.

Room Tip: I stayed on the 13th. floor....yea...I know....trust me....it was the best. No noise from above, kn...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank you so much for highly recommending the Residence Inn Alamo Plaza. Your review was so complete and thourough I certainly hope that others read it and choose us because of it. As is common with urban hotel's parking cars comes at a cost. Our cost is lower than the average cost and we also charge as we have fees associated with overflow lots. We charge the same for self as well as valet parking which might seem like an odd thing to do. The reason for this is guests find that the close attached lot is so easy to use but on weekends and other busy days, that lot becomes full and other arrangements need to be made. This is when the valet option becomes the valet necessity. The hotel in front of our hotel used to be a vast parking lot and parking in the past was not a problem. We try to take this burden off of our guests but as you state it does come at a price. We do at times have special packages available that include parking. Thanks again for the review and please come back to see us as soon as you can.
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Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 27, 2013

Depending on what you are looking for, this Residence Inn was just fine for a quick family trip to San Antonio. Two blocks from the Alamo and a short distance to The Riverwalk the location was perfect. The rooms are spacious, with a nice sitting area and full sized refrigerator. A decent quality free breakfast and friendly staff made everything comfortable. They even have a free beer and wine Happy Hour Mon-Wed, with snacks. Listen it's not the Ritz but for this category of hotel you can't ask for better. We were in from Florida and the staff were all Spurs fans so we felt bad for them with the Heat winning but they were nice about it.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review, July 25, 2013
Thank you for the kind review on your visit to our hotel during the NBA Finals. As you stated this town and by extension our hotel are avid Spurs fans and I am happy to hear that everybody gave you great service as there are some that take this obsession further than others! Thanks for staying with us and thank you for taking the time to post this TripAdvisor review online.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn San Antonio Downtown/Alamo Plaza

Address: 425 Bonham Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#12 Family Hotel in San Antonio
#12 Business Hotel in San Antonio
#39 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Downtown/Alamo Plaza 3*
Official Description (provided by the hotel):
San Antonio hotel. ... more   less 
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Also Known As:
Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
Residence Inn Alamo Plaza
San Antonio Residence Inn

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