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“Great customer service” 4 of 5 stars
Review of Residence Inn San Antonio Downtown/Alamo Plaza

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Residence Inn San Antonio Downtown/Alamo Plaza
3.0 of 5 Hotel   |   425 Bonham Street, San Antonio, TX 78205 (East Side)   |  
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Special Deal
Free Breakfast
Ranked #11 of 351 hotels in San Antonio
San Antonio TX
1 review
1 helpful vote 1 helpful vote
“Great customer service”
4 of 5 stars Reviewed December 5, 2012

I spent 11 days at this place and the service by the front desk employees and staff was spot on! Every morning they would greet you with a smile. Tammy Caldron , a front desk clerk, even went out of her way and provided me her own personal umbrella to use to walk to church while it was raining ...the maintenance man promptly came to my room to fix my remote and redirect the air vents from blowing cold air from the A.C. blowing on me. Also the breakfasts and managers meals were surprisingly good.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Hood River, Oregon, United States
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2012

We did a quick meet-up in San Antonio with my mom & the 2 bedroom suite at the Residence Inn was perfect! Grandma had a room, my husband & I had a room & our daughter had the sofa bed! The location was ideal for exploring downtown San Antonio - the Alamo was a block away. It was also convenient for hopping on I-37 to make our way over to SeaWorld & up to the airport to leave.

Room Tip: We went for a higher floor - the property is somewhat close to the highway. I'd request an Alamo...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curacao
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

My husband, dogs and I stayed here for over 90 days and loved it! The staff was amazing - no request was too big or small - and they treated our dogs like royalty. There is a small grassy spot right outside the hotel door and they provide disposal bags. Every morning there is a fantastic breakfast complete with waffles, eggs, yogurt, pastries, fruit, oatmeal and more. Everything great about downtown San Antonio is right outside the door. The new section of the riverwalk is just 3 blocks down from the hotel (a great place to run), the 'commercial' section of the river walk is a 5 minute walk and you pass the Alamo, the Southtown area is about a 20 minute walk, and a dog park is about a 15 minute walk. The housekeeping staff does an excellent job of keeping the rooms in tip top shape, even with two dogs! Our room had a small kitchen with sink, dishwasher, microwave, cook top and full size fridge. I definitely would recommend this hotel if you are staying in downtown San Antonio.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sapulpa, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

We had an awesome time in San Antonio. The hotel was great and the roome were clean and the staff was excellent. They had a marathon going on the morning we left and the hotel took our party back to the train station because the roads were closed it was something they didn't have to do but they did. I would definately stay there again!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 12, 2012

My wife, two daughters, and I stayed at the Residence Inn Alamo Plaza between 11/9-11/11/12 to attend and participate in the San Antonio Rock 'n' Roll Marathon. Staying at this hotel was a great choice because of location, outstanding service by all hotel employees, and cleanliness of the property. Check-in was a breeze and Tammy at the front desk was personable and very courteous making our initial impression a favorable one of the Residence Inn. This was our very first time staying at one of these Marriott properties and definitely won't be our last time. If you are interested in visiting San Antonio and especially the downtown area this hotel is conveniently located next to the famous Alamo and all downtown sightseeing areas to include the River Walk. Free WiFi and Breakfast everyday was the icing on the cake. Rooms were very well appointed with a small kitchen to include a full-size refridgerator, sink, dish washer and kitchen ware to prepare small food items in your room. Don't look any further when considering a place to stay in downtown San Antonio. All of the Residence Inn employees were courteous, helpful, and very professional. Thanks for a great weekend.

Room Tip: Ask for a room facing the Alamo
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2012 via mobile

I prefere this hotel to the river walk establishments! For a couple reasons the staff here is very attentive and friendly! Also the accommodations for the dollar to me is worth every penny spent! I feel at home here nice rooms with a kitchen in case you want to cook! And a great location close to the freeway and the river walk both about three blocks from here! If your lucky enough to check in be sure to say hi to Jesse the valet man, and to Tammy or Jennifer at the front desk if they are working that day:) great people oh I can't forget to mention, the free breakfast and happy hours that they throw a great added value to your trip Nd yes you get free beer and wine! What a great deal. That's the scoop semper fi stan

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boerne
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2012

2 day stay, Sun/Mon and could not have been better. Wife took both room keys when she went shopping and I wanted to share in the evening libations. Called front desk and asked if just my DL would suffice for ID to get another key and reply was "Not Necessary, I know who you are." OUTSTANDING CUSTOMER SERVICE. GREAT WI-FI, plenty power outlets on lamp bases to charge all the "Toys". 5 STAR! Very modern and CLEAN!!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn San Antonio Downtown/Alamo Plaza

Address: 425 Bonham Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Antonio
#12 Business Hotel in San Antonio
#34 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Downtown/Alamo Plaza 3*
Official Description (provided by the hotel):
San Antonio hotel. ... more   less 
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Also Known As:
Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
Residence Inn Alamo Plaza
San Antonio Residence Inn

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