When you write a review you have a responsibility to report accurate information. In a case such as this you want to make future visitors aware of the type of accommodations they should expect. I travel a great deal and quite honestly when I book “budget type properties” I do not expect a lot. If the room is clean and the water is hot I am more than okay.
Unfortunately my visit to the San Antonio Days Inn far from measured up. We checked in late on the Friday before the July 4th weekend. I think most people checking it would be a little concerned of the area in terms of safety however from what I understand, if you use common sense, you should be okay.
We were told we “would be in another building” that was in fact across the road and behind a vacant building. I travel regularly and didn’t mind the re-direction however again I am confident this would disturb other guests. The hotel should have made this clear when we made our reservation.
Then the trouble began. Just about everyday of our stay we had a significant amount of trouble entering our room. It appeared the electronic door key reader either needed new batteries, or needed to be replaced. Unfortunately I do not believe either was ever done. On one morning, after we returned from breakfast, we could not access our room as the electronic key reader malfunctioned and I could not grab things like my sunglasses. So, the rest of the day, during a heat wave in summer in Texas, I was without sunglasses. I understand this is truly “not the end of the world” however this went on and on and on and on. We would return exhausted at the end of the day, climb the stairs to the second floor only to find once again our key card would not open the door. We would have to walk down the stairs, walk across the street, wait in line, and then wait for the Desk Clerk to walk back across the street with us only to find her card didn’t work either. What made it worse was the Desk Rep, or the Daytime Maintenance person, was not allowed a Master Key. On countless occasions we suggested they contact the Manager as this needed to be addressed. Sometimes after playing with the door for an eternity you would eventually get it to open. The problem may sound insignificant but it was not. Though the Desk Reps and the Maintenance gentleman were nice, they were helpless without their proper tools.
Another problem was the “pool was closed”. (Did I mention it was Texas in the summer during a heat wave? LOL!) This again should have been stated when we made our reservation. I felt so bad for the kids who truly looked forward to a swim after a day on the town.
What about the property in general? This is a budget property that was relatively clean in the heart of the City. It is designed specifically for that, budget conscious people who want to be downtown and want nothing more than a relatively clean room, hot shower, and very basic breakfast.
Speaking of the breakfast it was okay but extremely limited. The Desk Rep watched the few breakfast items very closely and would add to them, in small quantities, as needed. It was unfortunate watching families with a ton of kids literally wipe it out. They truly ate more than their room rate. I have always felt if you want to travel with 5 kids you should expect to pay more at properties that offer breakfast.
After arriving home Days Inn headquarters requested I fill out a survey on my recent stay. Since I had some issues I filled it out and requested some kind of compensation, (25% refund). A Days Inn Rep. emailed me immediately stating this would be looked into by a certain date and the Manager of the property contact me regarding my refund request. I probably don’t have to tell you, just like with the key card, nobody contacted me, nobody cared. I emailed Days Inn Headquarters alerting them to this and just like their property in San Antonio, nobody contacted me back, nobody cared. (To be honest, I would have been happy with “we are very sorry but the Manager was on vacation that week ...” or something like that.
Would I recommend this to you? No, I’m sorry I can’t. Why? I’m concerned that if you should have a problem the Staff will be unable to help you find a solution. Additionally, there is no Management to speak of.
You may feel "safer" requesting to be in the "Main Building". If the pool is im...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback and please accept my deepest apologies for all of the issues that you have experienced during your stay, and most importantly for our failure to follow up on your correspondence with Days Inn corporate headquarters.
I can assure you that every single issue that you mentioned will be looked into, and corrected.
If at all possible I would be glad if you could send me an email to follow this up further.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.