This was my first stay at any Wyndham hotel. I won't stay at one again.
When I arrived in my room Tuesday evening, there was no hot water. I called the desk to report it. They sent a maintenance person who said it was being worked on and should be back in 30 minutes or so. There was no hot water all day Wednesday. I mentioned this to the housekeeping staff again. That evening the night manager sent my room a tray with peanuts, M&M's and bottled water as well as a card apologizing for the inconvenience, but not offering to transfer me to another room. Other rooms on the same floor had no hot water because I saw that similar trays had been delivered to them. At no time was I offered to transfer to another room that did have hot water. My sister arrived Wednesday afternoon and was staying on the 7th floor (I was on the 4th). They had hot water the whole time, so it was only part of the hotel. I really should have been offered another room or at least a refund for the two nights with no hot water.
The tiles of the bathroom floor were dirty with some black gummy substance when I arrived and remained so throughout my stay of six nights. This despite the maid servicing the room daily.
One of the light bulbs on the lamp to the night stand was burnt out and stayed that way during my entire visit. I didn't complain about it, however. One might have expected the housekeeper to check for burnt out light bulbs.
The internet service is horrid compared to any other hotel I've ever stayed at. There was no choice but to pay $9.95 a day, with no possibility of upgrade. I had to call a technician at the hotel's service provider to read them my IP address in order to get connected. The log-in page doesn't work to sign in.
I had reserved and pre-paid a separate room for my sister for two nights, which I ordered at the same time (within minutes) as mine, with the identical same package and identical price, which included all taxes and self-parking. When my sister went to check out, they had left her an invoice charging her for the taxes on the room that I had already paid in advance as well as the self-parking charges that were included in the price I had paid. The desk clerk was able to determine that I had already paid the taxes and the room charges, but said that the self-parking fees were still due. The clerk finally agreed to waive the parking charges after much discussion.
I'm not taking the chance of staying at another Wyndham hotel in future.
- Official Description (provided by the hotel):
- Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more less
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- Also Known As:
- Crowne Plaza San Antonio Riverwalk Hotel San Antonio
- San Antonio Crowne Plaza