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“Great staff, concierge not so helpful unless you want a timeshare” 2 of 5 stars
Review of Wyndham San Antonio Riverwalk

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Wyndham San Antonio Riverwalk
3.5 of 5 Hotel   |   111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk) (East Side)   |  
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Ranked #161 of 352 hotels in San Antonio
Houston, Texas
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
“Great staff, concierge not so helpful unless you want a timeshare”
2 of 5 stars Reviewed yesterday NEW

This was the first location I have ever encountered the concierge to push timeshare and nothing else. We were there for a celebration and was asking for help on reservations. The valet was the only one to help. The concierge was just a salesman. The room I had, had the ac vent closed. It was a sweat box all night, we called the front desk and nothing could be done till the morning. So night one was miserable. After it was "repaired" things were better. Valets were more helpful than the front desk or concierge.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Fort Worth, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

Save your money and go somewhere else. Our smoke detector woke us up at 5:30 am because it was beeping due to the batteries dying, we called the front desk and they said they were "sending someone up right away", but nobody ever came to fix it so we ended up having to do it ourselves. When we checked in to our room they charged $50 to our card, you have to pay $28 per day for valet or $24 per day for self parking across the street, then when you check out they charge you an additional $6 gratuity. We got the deluxe king room but there was nothing "deluxe" about it, didn't even have trash bags in the trash cans or a mini fridge in the room. Housekeeping didn't come to our room until 5pm. I will not be returning here.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, yesterday
Laurel D.,
I appreciate the time you took to write a detailed review on our hotel. It is only though comments like your we are able to improve upon for future guests. I apologize for the smoke detector awakening you. I was concerned about the your gratuity comment. If this has not been resolved properly please let me know at Kevin.Latone@sawyn.com. For future visits, we would be happy to service your room at whatever time you would like. Next time please let us know and we would be delighted to honor your request. As a point of reference, we do not put bags in our trash cans. We would also be happy to provide you a refrigerator if you request one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I would recommend this hotel to everyone. When we arrived our check in didn't take long at all.
Thanks to all of the staff our stay was perfect. I'd like to mention Amanda she is the best bartender anyone can hope for, Rene at the breakfast buffet, he made our breakfast so much better, and Mr Garza who made the best omelets as well as the other staff. Thank you guys for everything. We will be back again soon. The only thing I didn't care for was the 23.00 parking but it balanced out with how much fun my husband and I had.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, yesterday
Esmeralda C.,
Thank you for taking the time to recognize so many of our team members that did a great job during your visit with us. I look forward to sharing your response with them.
Thank you for your recommendation of us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham San Antonio Riverwalk

Address: 111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#161 Luxury Hotel in San Antonio
#161 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Official Description (provided by the hotel):
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza

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