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“Would not stay here again” 2 of 5 stars
Review of Wyndham San Antonio Riverwalk

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Wyndham San Antonio Riverwalk
3.5 of 5 Hotel   |   111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk) (East Side)   |  
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Ranked #159 of 350 hotels in San Antonio
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Would not stay here again”
2 of 5 stars Reviewed 2 days ago NEW

I guess I didn't check enough stuff out before I booked this hotel. Pictures made it look better than it actually was. The lobby of the hotel was nice but I was not impressed with the rest. The pool was small and shallow. The room was small, no refrigerator, had to pay daily for wifi, 3 towels for 4 guests, our bathroom door wouldn't close all the way, there were cobwebs in the corner by the window, the cabinet that held our tv was covered in dust, and our upstairs neighbors were loud. The valet was around $25/day. If you self park in a separate garage, it is still expensive to park. Overall, the staff was not friendly. We were under the impression breakfast was included with our stay, but only for two people. The food for breakfast was very good, but again, service was not. The staff is not friendly, they don't smile or go out of their way to help you. Our waitress brought us the wrong drink 3 times. When my husband stepped away to use the phone, the busboy spilled milk on his chair while he was removing some things from the table and never cleaned it up. The only great staff we encountered were the valet/bellhops. Also, the hotel is "technically" on the river walk, but it is a good hike to get to a part that has anything going on or any restaurants. Really regret having stayed here. Won't make that mistake again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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379 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 3 days ago NEW

I went there and and my room and there and in the restroom there was dirty pads clogged in the toilet. Some heavy set white woman wouldn't stop talking about living with hippos and there was an awkward lady with glasses who couldn't seem to stop staring... she stared with her eyes wide open and i felt like a magnifying glass was on me. Also i left my 8 year old child in the child room they provide. She wasn't even watching the children. She was too consumed with charging her phone. My child told me the worker there got mad at her for moving the white chair to another section. Breakfast was horrible the orange juice was spolied and I had to go to a restaurant. The shower had brown marks on it I am assuming is the outcome of the nasty breakfast . Don't spend your money here you'll regret it.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I wasn't impressed with this hotel. Front desk has wonderful staff. The restaurant area, not so much. We waited to be attended while our server was chatting up a storm with the bar tender at the bar. When I went to get a drink at the bar my long island came with a huge bug. You also have to pay for parking & WiFi, one would assume, at the very least, WiFi would be free. The rooms are over priced for the size of the room. I wouldn't be staying here again.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
1 review
2 of 5 stars Reviewed 6 days ago NEW

I stay in the wyndham tjis past weekend for 4th of july.. the valet attendants were nice and geniuene even though they were extremely busy. A few guys that stood out were genaro i believe he is the supervisor, and john.
The checkin pricess was pretty quick considering they had a full house. the young lady checking me in was extemely helpful amd fast. Although i have to say the sales people in the lobby were extremely insistant.i almost had to run away everytime we were leaving the hotel to avoid them. The room were not all that. I got a not renovated room so it was nothing great. The furniture is pretty old. The restaurant food was okay. I had no hot water in my room and an emplyee came to fix the problem. But i didnt seem to last long. The next day i had no hot water again. For checkout on sunday the elevators were so slow they stopped in every floor. It took us like 1hour to finally come down to the front desk. check out was smoothe. I let the lady at the front desk about my issues and she apologized and offered to comp my parking. Overall the stay was okay. The hotel has some great employees but the hotel itself is not so great!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review, 5 days ago
mspiggy05,
Thank you for recognizing the service of Genero and John in valet. I look forward to sharing your comments with them personally. I am sorry that you did not have hot water. Occassionally guests have trouble with directing our faucets properly for the temperature they desire. This may have happened in your case, as we did not have other reports that would indicate this was more than an isolated concern. While all elevators were operational, you were checking out along with all of our other guests. I apologize for the delay this caused you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham San Antonio Riverwalk

Address: 111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#159 Luxury Hotel in San Antonio
#159 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Official Description (provided by the hotel):
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza

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