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“DO NOT STAY HERE” 1 of 5 stars
Review of Wyndham San Antonio Riverwalk

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Wyndham San Antonio Riverwalk
3.5 of 5 Hotel   |   111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)   |  
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Ranked #138 of 352 Hotels in San Antonio
Beaumont, Texas
1 review
1 of 5 stars Reviewed December 10, 2013

This is BY FAR the worst hotel I have ever stayed in. I came for a training seminar where they put us in a basement with no heater and it is miserably cold. My room also does not have a heater. I have complained twice and both times someone came out with a ladder and accomplished nothing. It's 66 in my room and will not get higher than that! After spending all day freezing it would be nice to come back to a warm room. The lunch they have served us every day chicken and steak were both raw and had to be sent back. The waiter was extremely rude when our entire table wanted their food cooked longer. The glasses they served tea in were extremely dirty. You have to pay 10$ a day for wifi making it a very expensive work trip. It is on the riverwalk, but a really far walk down the river to the main restaurants. There are MANY nicer and cheaper hotels in the area. STAY THERE!

  • Stayed December 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,042 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
5 of 5 stars Reviewed December 8, 2013

Good weekend, great staff! Good experience, but had no hot or heat in first room. Was compensated with breakfast all weekend.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew R, Manager at Wyndham San Antonio Riverwalk, responded to this review, December 10, 2013
Elizabeth J,

Thank you for your recent stay during San Antonio's Lighting of the River Parade. We are very happy you enjoyed your stay while at the hotel. We apologize for the issue you experience, but are happy we were able to find a suitable room.

We look forward to your next visit.


Matthew R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 1, 2013

I stayed at this hotel for 4 nights in November for a conference. It had just changed owners, so it was going through some rough patches. I arrived at about 5:30 a.m. and the desk clerk was great and found me a room...later in the day the desk clerks got grumpier and less helpful. It pays well to be of good nature, calm, and helpful if you are in the hospitality business...imagine that! All but the two grump lady desk clerks the rest of the folks were great...housekeeping, maintenace (had a problem with only hot no cold water...yeah I know that's different), food service and the chef at the breakfast buffet was very friendly and made the best omlet...wish I could remember his name...he had just started a few months before. It is at the end of the river walk so don't expect to walk on the river walk (canal walk where I come from) and see the bright lights, shops, bars & cafes for about a quater of a mile, but the walk is pleasant! It is a short walk to the down town business area. The conference rooms were great, very clean, the banquet food was good. I'd stay elsewhere if I were a tourist or seeing the sights, but this is great for business traveller...It is too expensive any way you look at it...even though it is nice, it is just too much for what you get...but remember the food is good (now...check back in a few months & let me know)! Oh as far as safety goes...it's a big city, downtown/tourist area, travel in groups, take a cab or stay in your hotel...whatever floats your boat on the River, but do it safe!

Room Tip: Ask for a room looking at the river, but really all of them just look out at a big dirty city!
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Wyndham San Antonio Riverwalk

Address: 111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
Phone Number:
Location: United States > Texas > San Antonio
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #138 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza

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