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“Avoid this hotel..” 2 of 5 stars
Review of Wyndham San Antonio Riverwalk

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Wyndham San Antonio Riverwalk
3.5 of 5 Hotel   |   111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk) (East Side)   |  
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Ranked #167 of 353 Hotels in San Antonio
Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Avoid this hotel..”
2 of 5 stars Reviewed November 30, 2013

Not a good hotel. Needs a renovation, service poor, and food was not good. While called a "Riverwalk Hotel", it is not on the part where there is anything you think of when thinking "Riverwalk". It is in a bad area where you do not feel very safe.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew R, Manager at Wyndham San Antonio Riverwalk, responded to this review, December 7, 2013
OTR22,

We appreciate your feedback regarding your recent stay. I will send you a private message to get more detail regard the concerns you wrote about.

Regards,

Matthew R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
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126
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 26, 2013

We stayed here recently on a weekend get-away. Due to the marathon, this was the only hotel on the Riverwalk that was available. The hotel lobby was very nice. Rooms were average. It was clean, but no character and looked like a basic hotel room. The location was very good, we were within walking distance of the Riverwalk and the Alamo. Also, we used AAA, and were able to get free parking in the garage, so that was a nice bonus. I did eat the breakfast buffet in the restaurant, ($10), which was pretty decent - omelet bar, fruit, cereal, baked goods, etc.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew R, Manager at Wyndham San Antonio Riverwalk, responded to this review, November 27, 2013
Knltravel,

Thank you for your recent visit to the Wyndham San Antonio. You shared some concerns regarding the rooms and I am happy to say that the hotel will be undergoing a room renovation to update the furnishings.

We appreciate your feedback and look forward to your next visit.

Regards,

Matthew R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, TX
Top Contributor
333 reviews 333 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed November 22, 2013 via mobile

Was there this week for a conference. Conf area was good, John at check in was great, hotel food was ok. Room was ok, bed was made terribly, bed was rather hard, my ac worked ok but my friend's room was uncomfortably warm, toilet made a horrible racket-as did another frend's and required a couple of attempts to get it to flush, elevators weren't all working (nor were they last year), the buttons don't stay pushed and it could be a 10 minute wait or longer. the lobby looks nice but there is a lot of work to be done.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew R, Manager at Wyndham San Antonio Riverwalk, responded to this review, December 7, 2013
Beachbum Aggie,

Thank you for your recent stay at the Wyndham San Antonio. I have shared your comments with John in the Front Office and with the other departments you mentioned. I will send you a personal message to gather more details regarding the room issues you experienced.

Matthew R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham San Antonio Riverwalk

Address: 111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#167 Luxury Hotel in San Antonio
#167 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham San Antonio Riverwalk 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
Wyndham San Antonio Riverwalk ***Centrally located on the historic Riverwalk*** Enjoy all the excitement, charm and culture of San Antonio while at the Wyndham San Antonio Riverwalk hotel, a AAA 4-diamond hotel. Enjoy all the amenities of a full service hotels with the convenience of being near AT&T, Frost Bank, Toyota, Boeing, General Electric and USAA. The hotel is within walking distance of the Alamo, Hemisfair Park and Tower, El Mercado Marketplace, the San Antonio Convention Center and the RiverCenter Mall. We are a short drive to Fiesta Texas, the Six Flags Amusement Park, Sea World, Schlitterbahn Water Park, the San Antonio Missions and the San Marcos Outlet Center. In addition the hotel is conveniently located to Brooks Army Base, Kelly Air Force Base, Randolph, Lackland and Ft. Sam Houston bases. This 410-room hotel features 37,000 square feet of meeting space, with a grand ballroom and exhibit hall. All rooms are wired with high-speed Internet access with WiFi (wireless) access in the public areas. We feature valet and self parking for all guests and meeting attendees. The hotel features a roof top pool, sauna, whirlpool and a complimentary full fitness center. We are a 'pet friendly' hotel; please go to hotel features for additional information and fees. ... more   less 
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Also Known As:
Crowne Plaza San Antonio Riverwalk Hotel San Antonio
San Antonio Crowne Plaza

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