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“Like Staying With Old Friends” 5 of 5 stars
Review of Residence Inn San Antonio Downtown / Market Square

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Residence Inn San Antonio Downtown / Market Square
3.0 of 5 Hotel   |   628 S Santa Rosa Blvd, San Antonio, TX 78204 (Avenida Guadalupe)   |  
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Ranked #98 of 353 Hotels in San Antonio
Denton, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Like Staying With Old Friends”
5 of 5 stars Reviewed July 31, 2013

Our company has stayed with the SA Market-Area Residence Inn twice a year for nearly 20 years. The staff goes out of their way to welcome us upon arrival and throughout our stay. The complimentary breakfast, evening receptions, hot cookies and other perks are an added bonus. The on-site workout room has a great selection of equipment which is really appreciated.

I recognize many staff members who have been with this location for several years. They have great attitudes and seem to love their jobs. What a pleasure to see this in today's travel environment.

This hotel is small enough to know your every need and large enough to offer the Marriott level of amenities. The entire hotel will be remodeled in December, 2013 which means this jewel of a hotel will have a refreshed look and feel in 2014. I can't wait to return in February, 2014 for another visit.

Room Tip: The 2 bedroom suites with the shared living/ room and kitchen area are a great value.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, August 5, 2013
Thank you for your loyalty to the Residence Inn Market Square. We truly appreciate your business and love the opportunity to welcome you and your company back each stay. We take pride in our staff and are glad to hear that you had a great experience interacting with them. We look forward to having you back at our renovated hotel in February 2014!
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95 reviews from our community

Traveler rating
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    16
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    4
See reviews for
40
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Missouri City, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

The hotel is a little old and could stand for some updating. But they make up for it with the friendliness of their staff. Everyone was so nice and polite and always spoke and was super helpful. We stayed in the 2 bedroom suite and it was perfecy for our paryu of 4. We stayed 2 nights and the service was great. The breakfast was free and this was NOT juice and bagels. This was a real hearty breakfast. I was able to go to Fiesta Texas and I was not hungry until we left and we stayed out there atleast 5 hrs. Close to the Riverwalk and downtown. I would definitely stay again.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, August 5, 2013
Thank you for taking the time to write a review about your experience at our hotel. We are excited to announce that we are undergoing a full renovation at the end of 2013! We appreciate your kind words about our staff and are glad to hear that you enjoyed our complimentary breakfast. We hope to welcome you back to the Alamo City soon!
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Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 22, 2013 via mobile

Apparently any Marriott in the market sq area doesn't care about its elite guests. This hotel was my last resort and it has failed me. If you travel, DO NOT STAY here. Trust me in this. I checked in and was given a handicapped room, off-site building, noisy floor, and a broken ac.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
Thank you for providing a review of your recent stay. Comfort of all of our guests is a focus of ours, including members of our frequent traveler program and it is a rare occurrence that room location preferences are not accommodated. Thank you for reporting the ac problem you experience in your room, so that we can address this for our future guests. We apologize for this inconvenience and hope that you will consider our hotel for your needs in the future.
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Las Vegas, Nevada
2 reviews
2 of 5 stars Reviewed July 22, 2013

For the amount if money this place charges per night, you would expect much better facilities. Despite the hotel being non-smoking, our room smelled like smoke and had cigarette burns on the carpet. It also had a moldy/musty smell that didn't get any better the whole stay. The sliding glass doors on the closet were off-track, there were holes in the drapes and the furniture looked very old and worn. I would pay at the most $60-$70 dollars for this type of hotel, not the $120+ they charge. I was very disappointed and would not return.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
We appreciate the feedback from your recent stay at our hotel. We regret to hear of the conditional problems you experienced. We are a non smoking hotel and do charge fees for such violations. We have taken immediate action to address the odor issues and provide a deep cleaning of this room. In regards to the condition of your room. We are pleased to let you know that our hotel will be undergoing a full room and lobby renovation at end of the year. We hope you will consider our hotel in the future to experience the amazing improvements we have made!
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Houston, Texas, United States
1 review
5 of 5 stars Reviewed July 22, 2013

We traveled to San Antonio for the All-American Nationals basketball tournament July 24-28th. I worked with the Sales Manager, Alley, to organize a group block for our team. Alley was excellent! She always maintained a high level of professionalism. She was flexible, deligent, and accommodating. Once we got to the hotel, our team was welcomed with open arms! The rooms were very spacious and the breakfast was awesome! The staff was very friendly and helpful too. The hotel is in a great location and the trolley service to the Alamo/Riverwalk area was very convenient. We didn't have to worry about high parking fees. We will definitely stay here again!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
Thank you for your review of our hotel. We truly appreciate your positive feedback and are glad you enjoyed your experience working with our staff, enjoyment of the rooms and convenience of our location. We hope to welcome you back to the Alamo City soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013 via mobile

My family spent 3 nights in a Queen Studio Suite. It was perfect for the 4 of us with 2 kids (4 & 6). Housekeeping did a fantastic job. They even set my kids stuffed animals up neatly on their bed when they made it. :) Breakfast each day was great with a large selection. The pool is small, but even with a crowd there it didn't seem bad. I can't say enough good things about the staff - everyone was always smiling, very attentive, and eager to help in any way they can! The hotel is very close to the Riverwalk. Not really walking distance with 2 small kids, but easy to get to. SeaWorld is about a 20 minute drive but we didn't mind - I think the location was pretty perfect. Most of all, I felt safe, had a good time, and will definitely be back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
Thank you for taking the time to provide a review of your recent stay at our hotel. We are pleased to hear that you enjoyed your visit and especially the friendly service, hot breakfast and clean room. We hope you will keep us in mind for your future family vacations!
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2013

Place had a good variety at breakfast. Waffle makers are always a plus, but this one made Texas-shaped waffles, which was very novel. Staff worked hard to make sure guests had a pleasant stay. Small but comfortable pool.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 15, 2013
Thank you for your stellar review of our complimentary hot breakfast buffet! We are pleased to hear that you and your family enjoyed your stay and we hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Antonio Downtown / Market Square

Address: 628 S Santa Rosa Blvd, San Antonio, TX 78204
Location: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#62 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Downtown / Market Square 3*
Number of rooms: 95
Official Description (provided by the hotel):
The newly-renovated Residence Inn San Antonio Downtown/Market Square offers an ideal location in the heart of downtown San Antonio, just off I-35. This great location is within minutes of top destinations including Market Square, the Riverwalk, the Alamodome, and the AT&T Center. Business travelers will appreciate the quick commute to the offices of AT&T, Toyota, Boeing, and HEB Grocery, as well as business-friendly amenities such as free proprety-wide WiFi, a 24-hour business center, and over 1,400 sq. Ft. Of flexible meeting and event space. The renovated suites are 50% larger than standard hotel rooms, and are highlighted by HD TVs, plush bedding, and the fully-equipped kitchens with refrigerator, microwave, and stove top. Start your day off with the complimentary breakfast buffet, and unwind in the evenings at the weekday evening social hour. Guests will love to maintain their active lifestyle with a workout in the fitness center or a game of basketball on the SportCourt, or they can spend a relaxing afternoon in the sun by the outdoor pool. With renovated amenities and prime location in the heart of downtown, Residence Inn San Antonio Downtown/Market Square is the perfect choice for extended stay trips or weekend getaways to San Antonio. ... more   less 
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Also Known As:
Residence Inn San Antonio Downtown / Market Square Hotel San Antonio
San Antonio Residence Inn

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