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Residence Inn San Antonio Downtown / Market Square
3.0 of 5 Hotel   |   628 S Santa Rosa Blvd, San Antonio, TX 78204 (Avenida Guadalupe)   |  
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Ranked #106 of 352 Hotels in San Antonio
Las Vegas, Nevada
2 reviews
“Mediocre”
2 of 5 stars Reviewed July 22, 2013

For the amount if money this place charges per night, you would expect much better facilities. Despite the hotel being non-smoking, our room smelled like smoke and had cigarette burns on the carpet. It also had a moldy/musty smell that didn't get any better the whole stay. The sliding glass doors on the closet were off-track, there were holes in the drapes and the furniture looked very old and worn. I would pay at the most $60-$70 dollars for this type of hotel, not the $120+ they charge. I was very disappointed and would not return.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
We appreciate the feedback from your recent stay at our hotel. We regret to hear of the conditional problems you experienced. We are a non smoking hotel and do charge fees for such violations. We have taken immediate action to address the odor issues and provide a deep cleaning of this room. In regards to the condition of your room. We are pleased to let you know that our hotel will be undergoing a full room and lobby renovation at end of the year. We hope you will consider our hotel in the future to experience the amazing improvements we have made!
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90 reviews from our community

Traveler rating
    34
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    16
    9
    4
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38
7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Houston, Texas, United States
1 review
5 of 5 stars Reviewed July 22, 2013

We traveled to San Antonio for the All-American Nationals basketball tournament July 24-28th. I worked with the Sales Manager, Alley, to organize a group block for our team. Alley was excellent! She always maintained a high level of professionalism. She was flexible, deligent, and accommodating. Once we got to the hotel, our team was welcomed with open arms! The rooms were very spacious and the breakfast was awesome! The staff was very friendly and helpful too. The hotel is in a great location and the trolley service to the Alamo/Riverwalk area was very convenient. We didn't have to worry about high parking fees. We will definitely stay here again!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
Thank you for your review of our hotel. We truly appreciate your positive feedback and are glad you enjoyed your experience working with our staff, enjoyment of the rooms and convenience of our location. We hope to welcome you back to the Alamo City soon!
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Shreveport, Louisiana
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

My family spent 3 nights in a Queen Studio Suite. It was perfect for the 4 of us with 2 kids (4 & 6). Housekeeping did a fantastic job. They even set my kids stuffed animals up neatly on their bed when they made it. :) Breakfast each day was great with a large selection. The pool is small, but even with a crowd there it didn't seem bad. I can't say enough good things about the staff - everyone was always smiling, very attentive, and eager to help in any way they can! The hotel is very close to the Riverwalk. Not really walking distance with 2 small kids, but easy to get to. SeaWorld is about a 20 minute drive but we didn't mind - I think the location was pretty perfect. Most of all, I felt safe, had a good time, and will definitely be back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 25, 2013
Thank you for taking the time to provide a review of your recent stay at our hotel. We are pleased to hear that you enjoyed your visit and especially the friendly service, hot breakfast and clean room. We hope you will keep us in mind for your future family vacations!
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2013

Place had a good variety at breakfast. Waffle makers are always a plus, but this one made Texas-shaped waffles, which was very novel. Staff worked hard to make sure guests had a pleasant stay. Small but comfortable pool.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, July 15, 2013
Thank you for your stellar review of our complimentary hot breakfast buffet! We are pleased to hear that you and your family enjoyed your stay and we hope to welcome you back soon!
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 22, 2013

Drove over 1300 miles in 24 hrs for a 7 day stay. Met family here and got the two room suite
Three adults, two kids. Figures it's a good deal. Check in was easy and fast. Hotel is actually located in the back of another. A bit confusing but we found it. Parking is ample and free. Now for the first night, The room smells like smoke! Curtains are ripped and we are missing any kind of bedding for the couch bed. We are missing a chair and footstool in the living room. Which make us adult to sit in the kitchen table. New fridge as well , and pool is small and crowded. Older bathrooms and there is no way this is a queen bed. Paid for 7 days and this is where we will stay .
The pictures on line look ways better than what it is in person. There is even an old non-running vehicle taking up space in the very front of the hotel. Yuck! Could be cleaned up a bit.

Room Tip: Ask the when you call if any of the rooms or hotel has been renovated lately before booking. Make...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, August 5, 2013
Thank you for the review of your stay at our hotel. We sincerely appreciate your feedback and are excited to let you know that we will be completing a full renovation at the end of this year! We will use your feedback to assist us in making significant upgrades to our property and we look forward to welcoming you back to our newly renovated property next year!
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Fort Worth, Texas
2 reviews
4 of 5 stars Reviewed May 28, 2013

I want to start off by saying the employees here are very friendly. they made our stay really comfortable! no hassle ever, what-so-ever. we were not in the hotel very much since we were out enjoying san Antonio all day, but when we were in the hotel it was very relaxing. I loved the home-ey feel of the hotel. the kitchen had everything we needed down to all utensils and dishwashing soap so we didn't have to look far when we forgot to bring our wine bottle opener. our nights were great and the breakfast is def. something worth mentioning, which is actually what made my final decision of choosing this hotel. I didn't like the fact that these other hotels for the same price or higher can barely offer a decent breakfast, but this hotel went above and beyond. their breakfast was def. filling! hot cooked meal with eggs, potatoes, sausage, fresh oatmeal, waffles, breads galore lol, well u get the idea, it was great! the sheets were very clean which of course is the main thing I look for in a hotel stay. The free parking at this hotel was also a plus, I really considered staying on the riverwalk but quickly decided against it when I was going to be charged no less than 25. a night just to park my car at a hotel im already paying to stay at. Riding a trolly was a great experience and even if u choose to take ur vehicle to the riverwalk parking for the day is no more than 10 bucks at the lots they have. this hotel is very, very close to the riverwalk, Alamo and even the tower of Americas, we rode a trolley to and from, saved all the hassle of looking for a parking spot at the riverwalk and also saved money, trolley is about a dollar a person. they r very fun to ride and I didn't see one scary person on them ;) hotel is also located about 15 min away from seaworld, not bad at all. overall we absolutely enjoyed our 3 day trip and it was the cherry on top to be able to rest our heads at a pleasant hotel such as this one.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, May 29, 2013
Thank you for taking the time to provide such a stellar review of our hotel! We are happy to hear that you and your group enjoyed your stay at our property and we look forward to welcoming you back soon!
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1 review
3 of 5 stars Reviewed May 19, 2013

Given the location, free parking, price and breakfast the hotel is a decent value. With that being said it is definatley not a three and a half star hotel. I have stayed at other Residents Inns and they were amazing. The first room we were given had a large dead cockaroach in it. The second room we were given already had people in it. The last room that we were in had ants in the shower. At least they were not in the kitchen......

With regards to the hotels proximity to the famed River Walk, it is not within walking distance for younger children ( under 10). You can catch the trolley around the corner from the hotel but it does not appear to be the safest area.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_Hotel, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review, May 20, 2013
I sincerely apologize for the inconvenience that you experienced during your check-in at your hotel. We work very hard to ensure that our guests have a positive experience and we deeply regret that we missed the mark. We are pleased to hear that you enjoyed the valuable amenities we have to offer and I hope that you will give us another opportunity to be your host the next time you are in San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Antonio Downtown / Market Square

Address: 628 S Santa Rosa Blvd, San Antonio, TX 78204
Location: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#78 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Downtown / Market Square 3*
Number of rooms: 95
Official Description (provided by the hotel):
The newly-renovated Residence Inn San Antonio Downtown/Market Square offers an ideal location in the heart of downtown San Antonio, just off I-35. This great location is within minutes of top destinations including Market Square, the Riverwalk, the Alamodome, and the AT&T Center. Business travelers will appreciate the quick commute to the offices of AT&T, Toyota, Boeing, and HEB Grocery, as well as business-friendly amenities such as free proprety-wide WiFi, a 24-hour business center, and over 1,400 sq. Ft. Of flexible meeting and event space. The renovated suites are 50% larger than standard hotel rooms, and are highlighted by HD TVs, plush bedding, and the fully-equipped kitchens with refrigerator, microwave, and stove top. Start your day off with the complimentary breakfast buffet, and unwind in the evenings at the weekday evening social hour. Guests will love to maintain their active lifestyle with a workout in the fitness center or a game of basketball on the SportCourt, or they can spend a relaxing afternoon in the sun by the outdoor pool. With renovated amenities and prime location in the heart of downtown, Residence Inn San Antonio Downtown/Market Square is the perfect choice for extended stay trips or weekend getaways to San Antonio. ... more   less 
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Also Known As:
Residence Inn San Antonio Downtown / Market Square Hotel San Antonio
San Antonio Residence Inn

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