I stayed here with my husband and 2 year old son in April. The facility is wonderful, room was lovely. However...there were people in the pool who were clearly drunk and had their kids in the pool...come to find out by speaking to them that they were not even guests of the hotel!!! They used the pass of someone who lives in the condos there. Also, there were extremely loud guests running around, banging doors and wreaking havoc well past 1 AM...waking up my son multiple times. I complained at the time, as well as check out and was given a very small reduction in my rate, but I was satisfied, especially when the manager told me to call the next time I wanted to visit, so that I could make sure we would have a good experience. Well imagine my surprise when I call today to make reservations for my anniversary and was told that there is the biggest wedding of the year that weekend, so it would not be a good time for us to come. WHAT??? How about checking to see if there were rooms available away from the wedding party? How about SOMETHING to make me feel like you paid attention when I explained how my last experience was ruined??? Nope, just a "not a good time to stay here." Lovely. I will NEVER book there again. And seeing as I always recommend a good place highly to my many business and personal contacts, I will be CERTAIN to steer them away from this place...unless they are getting married, since apparently that's the only time customer service seems to matter!
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- Also Known As:
- The Salem Waterfront Hotel And Marina
- Salem Waterfront Hotel