Dear Wendi P.
Thank you so much for taking the time to tell us exactly how you felt about our lack of a host/ess on the door at breakfast in Nathaniel’s. That certainly should not have been the case, and I can assure you that lessons will be learned within our Dining Services Management team. I would really appreciate knowing what time you tried to dine, as it will help me in assessing what went wrong, and where the responsible management team member might have been at those particular times.
I am happy that you decided to give us a try, and that the food and service were excellent once you got seated. However, you should not have had that kind of experience. I do apologize.
If you will contact me about the timing situation, I can assure you that it will be helpful in making things better for the next time. You can reach me at 978-744-4080, or you can email me at info@HawthorneHotel.com.
Thank you again.
Sincerely,
Juli Lederhaus
General Manager