I live nearby and my boyfriend's company had their holiday party here last year. While the reception was decent, the hotel stay was terrible. The room we stayed in was well over 100 degrees when we checked in. We let the front desk know, pushed the off button on the heat and opened the window (in the winter) to cool it down. We left to attend the reception and when we came back the temp was still intolerable. We stripped down and tried to sleep. Sweating, I was calling the desk around 1am asking if it might be broken. They claimed that the heat system was one switch for the entire hotel, so they had to keep it on to heat other rooms. So, basically the thermostat in our room meant nothing. They staff was terribly unhelpful saying "well I can get you a fan but it won't make much difference". We packed up around 245 and went downstairs to ask for a refund because it was impossible to sleep in the room. The person at the front desk said he wasn't allowed to do such a thing and there was no one that he could call. He said a manager would call me the next day, and they never did and I left several messages and never heard back. Finally I went there during the day and asked to speak to a manager and spoke with someone else who was a bit rude and unhelpful and basically just said, "we don't give refunds". Totally infuriating and a colossal waste. Please don't stay here.
- Official Description (provided by the hotel):
- Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorne Hotel Salem