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“Very Comfortable” 5 of 5 stars
Review of Hawthorne Hotel

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Hawthorne Hotel
3.5 of 5 Hotel   |   18 Washington Square West, Salem, MA 01970   |  
Hotel amenities
Ranked #1 of 2 Hotels in Salem
Wilmington, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Very Comfortable”
5 of 5 stars Reviewed November 15, 2012

I loved my room, double bed was very comfortable, the linens were lovely.
Everyone at the desk was helpful and sweet. I loved my stay there. The tavern was recommended by a sales woman and it was good. There was also off street parking that they let me use for the rest of the afternoon ever after I checked out.

Room Tip: My room was on the corner, a little noise, not much from the door to the ice machine, but two differ...
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 21, 2012
Dear Jennifer H:

Thank you for taking the time to write such a wonderful review regarding your recent stay with us. I am glad that you received both high quality service as well as perfect accommodations. We greatly appreciate your high praise and I will be certain to share this with the entire Hawthorne staff.

There are ice machines at the low-numbered ends of the corridors on alternating floors, so if something like that is an issue for you, you can always request a room away from that end of the building.

Thank you again for this kind review. We hope to see you again in Salem very soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,361 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
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English first
Port Jefferson, New York
1 review
5 of 5 stars Reviewed November 15, 2012

It must be at least 8 consecutive years that we have traveled to Salem to participate in the October Halloween events. Except for 1 year ( when we failed to book in time ) we have always stayed at the Hawthorne. It is without question our first choice. The location places you in the center of everything and the staff ( many of whom we are now very familiar with ) are always polite, professional and very willing to do whatever necessary to make our stay a wonderful experience. Being a pet friendly hotel is an added bonus. Yes, we are booked for October 2013 and have marked our calendars in excited anticipation! Thank you for everything.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 21, 2012
Dear Michael C:

Thank you for being such a loyal guest of the Hawthorne. It is such a treat for our staff to see our repeat guests every October. We are already filling up for next October’s Halloween Ball package.

I cannot thank you enough for your continued patronage of the Hotel and our restaurants. We love being located right at the heart of Salem and all of the excitement both Halloween and October bring to the town.

Thank you again for your overwhelmingly kind review. It means so much to the staff to have their hard work recognized here on Trip Advisor. I will be certain to share you comments with them.

We will see you next October! (If not before!!)

Warm regards,

Juli Lederhaus
General Manager
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Lynn
1 review
5 of 5 stars Reviewed November 14, 2012

We had a wonderful stay at the Hawthorne, our room had a very large sitting area and the king size bed was really comfortable, we walked around Salem before being able to check in , as soon as the room was available we got a call from the front desk to let us know, bathroom very clean, no noise for a very busy weekend in Salem and at the hotel, next year we will stay another night to enjoy weekend, dinner at Nathaniel's was excellent, have also enjoyed the pub for a little more casual dining may times in the past.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 26, 2012
Dear Nancy249:

Thank you so very much for the lovely review. We are so happy that you really enjoyed your stay with us, especially our locally-made beds created just for us by Gardner Mattress and made right here in Salem, MA.

We also appreciate your comments about the cleanliness of the bathroom, and the kindness of the staff.

Happy Anniversary to you both, and we look forward to having you visit us again very soon.

Warm regards,

Juli Lederhaus
General Manager
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Clarion, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

My son and his now wife had their wedding in this beautiful historic hotel. The hotel itself is very well kept, clean and beautiful! The staff was amazing...courteous, friendly and so helpful with all of our dealings prior to the wedding and during ours and our guests stay there. The wedding itself was wonderful, organized and went like clockwork..smoothly and beautifully. And...the food was absolutely delicious! Everything was perfect!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 14, 2012
Dear Wolberts10:

Wow! What a lovely review!! Thank you so very much – we sincerely appreciate it when guests take the time to tell us about their stays.

I will definitely share this review with our entire staff, but especially with our catering, banquet and culinary team members who made your son’s wedding so memorable.

Thank you again for writing this for us, and for future travelers.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2012

Hawthorne Hotel in Salem, Mass. is such a peaceful hotel, like being in your own dream place, great surroundings, wonderful staff, wonderful and comfortable rooms, like staying at your favorite grandparents home, all you need to have a great time, when we win Lotto we will make a deal to live in Hotel some months of the year, very happy to share this hotel and we know you will enjoy!!!!!!!

Room Tip: any room in main hotel is great real neat hotel!!!!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 21, 2012
Dear Karena U:

Thank you for the extremely high praise you gave regarding your stay at the Hawthorne this past October.

We pride ourselves on being a historic property, full of charm, but still providing our guests with the most up-to-date and current amenities we can offer them. I am thrilled to hear that you loved the atmosphere of the Hotel. The old world charm of the building is a perfect fit in a city as unique as Salem.

Thank you again for taking the time to write a review here on Trip Advisor. Having first hand experiences on Trip Advisor does a huge service for our Hotel, as well as for other travelers. We genuinely appreciate each guest who takes the time to share their thoughts.

Thank you again. Hopefully we will see you back in Salem very soon.

Warm regards,

Juli Lederhaus
General Manager
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South Berwick, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2012

I usually do not stay at older hotels due to previous let downs. I needed to be in Salem for a 3 day business engagement. My stay exceeded all expectations I had. The building was in great shape and remarkably clean. Steady maintenance was clearly obvious.

The entire staff were simply great. Always a warm smile - and service to match.

I highly recommend you use this place if in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 13, 2012
Dear peter I:

Thank you so much for the lovely review. We sincerely appreciate it when our guests give their varying points of view about staying in the Hawthorne Hotel. We are so pleased that you enjoyed yourself.

Thank you for noticing the kind of attention we pay to maintenance and cleanliness. I will be certain to share your comments with our Chief of Building Maintenance and our Executive Housekeeper. They and their team members work hard every day to keep up with this property, and as you noted, our entire team also endeavors to provide warm hospitality to our guests.

We look forward to welcoming you back again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2012

Trips to Salem, MA during the Halloween Season has become a tradition for our household and this was our 5th anniversary to Salem but our 1st with the Hawthorne Hotel. I'm am not allotted enough space to give them the praise they deserve for communicating our reservations, answering and questions we had prior to our arrival and treating us as we were their only guest during our stay. The front office staff has the check in procedures down to a science, should you arrive early you can check in your bags, complete any paperwork and when your room is ready they will call you. The staff is very knowledgeable of the area and can assist with any question or problem, they are a pet friendly hotel as well. During the Halloween Season they are very good at making sure parking is available to guests of the hotel. We will recommend them highly, ..............but only after our room is reserved each year.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, November 16, 2012
Dear Joseph N:

Thank you for your kind words about your recent stay. I am pleased to hear that you decided to give us a try on your annual Halloween visit. Thank you for including such wonderful photos along with it. They give an extra personal touch that helps other Trip Advisor readers truly see for themselves what the Hawthorne experience looks like.

I will certainly share your words with the entire Hawthorne team, but thank you for highlighting the front desk staff in particular. With all of the excitement October brings, it can get very busy at that desk; regardless we attempt to give every guest a five-star customer service experience. I am glad we were able to make you comfortable and at home during your time with us.

Again, I thank you for taking the time to write this review. I look forward to seeing you next October!

Warm regards,

Juli Lederhaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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