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“Welcoming place to start a trip to the Miraval spa” 4 of 5 stars
Review of Residence Inn Tucson Airport

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Residence Inn Tucson Airport
3.0 of 5 Hotel   |   2660 E Medina Rd, Tucson, AZ 85706-7137   |  
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Ranked #28 of 127 hotels in Tucson
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Welcoming place to start a trip to the Miraval spa”
4 of 5 stars Reviewed January 19, 2013

This was a nice reasonably priced nights' room for the night before a stay at the Miraval. The Miraval van picked me up first thing in the morning. The staff is very friendly, went out of their way to be courteous in the good old fashioned customer comes first way, so rare. There is a little patio out back which is comfortable for reading the paper and relaxing after a long flight.
The rooms are suites and the night I was there (Wed.) included a food buffet which was good enough not to have to schlepp out. People just brought the food back to their rooms or could stay and socialize if they wanted.

Room Tip: I did ask for a quiet room and it was.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review, May 8, 2013
Wow! Thank you so much for taking the time to leave us a fantastic review! We take pride in knowing we have exceeded your expectations and we thank you for leaving these fantastic comments. Thank you again and we hope to see you next time!
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91 people have reviewed this hotel

Traveler rating
    46
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Mystic, Connecticut
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed here Christmas day and the following day, 2012. The room was absolutely beautiful with granite counter tops in the kitchen and even the counter eating area was already set with plates, glasses, silverware and cloth napkins. There was a large flat-screen TV that could be rotated for viewing either from the dining area or while lying in bed. The room was extremely well furnished and the kitchen had everything you could want, including a full-size refrigerator and two-burner glass-top stove. The free breakfast included a terrific assortment of hot and cold foods: cereals, oatmeal, pancakes, waffles, sausage, scrambled eggs, juices, yogurt, fruit, milk (including skim). The breakfast area even included a refrigerated case that kept the milk cold. Most places just stick a pitcher out on the counter.

Room Tip: Don't forget about the receptions in the lobby in the evening.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review, May 8, 2013
Thank you so much for the great review and comments. We take great pride in everything we have to offer here at the Residence Inn by Marriott and I was pleased to read that you enjoyed every aspect of our hotel. It is our hope that you stay with us again next time you are in Tucson.
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Saginaw
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2012

We never intended to stay at the Residence Inn. We just got lucky!

It was sometime between 1 and 2 AM on November 5, 2012 that we arrived at the Residence Inn. We were refugees from a nightmare bedbug experience that occurred at the Staybridge Suites on the next block (see my review). Exhausted as we hadn’t slept much, we were afraid to sleep on the bed. I settled down on the small couch, while my wife took the easy chair. Both were quite comfortable as we found out quickly that night.

Later that day, Maria, the head of housekeeping, dropped by at our request to ease our minds about any possibility of bedbugs in the suite. She was very friendly, thorough, helpful, and efficient. She was also expert in locating any signs of bedbugs because her daughter was once forced to leave her bedbug infested house for months after inadvertently bringing them home.

Her story, of course, increased our anxiety about bringing Staybridge’s bedbugs home. However, Maria carefully showed my wife where to look and what to do. We never saw any sign of bedbugs at the Residence Inn from the moment we entered. Housekeeping always cleaned our suite thoroughly.

Our stay proved to be a lucky break! We were there from November 5, 2012 to checkout November 16, 2012 and the staff was wonderful! Jeff, who first greeted us at the front desk, was always helpful. When I phoned on December 21, 2012, over a month after we had left, Gabby at the front desk still remembered us (yes, in a good way)!

The suite itself was very good. The suite’s kitchen was very well appointed. Housekeeping would even help with dish washing. A free breakfast was served every day in the lobby/dining area and three days a week they offered dinner. Although my dietary limitations precluded me from eating nearly all of the offerings, it made things a little easier on my wife as she could. She stated that there was a nice variety of breakfast choices and she also enjoyed the evening meals.

Waking up, opening the Suite’s curtains (closing the inner curtains completely for privacy turned out to be very important to me when I found out that it isn’t commonplace in some hotels), and looking out upon the mountains in the distance was a wonderful contrast from our place in Michigan. However, the trip could’ve been much better without the Staybridge’s bedbugs after-effects throughout our stay in Tucson. At least the Residence Inn provided us a clean, comfortable “home” from which to act.

The best way to get a sense of our suite and the exercise room is to take a look at our two YouTube videos taken just before checkout. They’re very short. I’m not an expert in videography nor an experienced traveler, so if the videos leaves out important info you might want or inserts unnecessary info, I apologize. Our complaints, some contained in the videos, were minor.

Suite video: http://youtu.be/XXhXheGIJmg
Exercise room video: http://youtu.be/tgjqPFxpEqE

A note about the area surrounding the hotel: it isn’t residential. That means no dogs barking. We also felt extremely safe outside at night. As for restaurants, a short walk brings you to a Subway or a Denny’s, while a short drive brings you to several other restaurants.

The Residence Inn would certainly be one of our top choices in its price bracket if we’re able to visit Tucson again!

Room Tip: Noise can sometimes be a problem as the walls don't do much to insulate sound. A room at the to...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence I, General Manager at Residence Inn Tucson Airport, responded to this review, January 3, 2013
Dear Valued Guest,

First I want to wish you a Happy New Year and want to thank you for staying at the Residence Inn by Marriott Tucson Airport during your last visit to Tucson, Arizona. We understand that you have a choice when you travel, and we’re glad you chose us for your accommodations. It was our pleasure to have had you stay with us! Every day we work hard to exceed our customer’s expectations and the hotel strives for our guests to have an enjoyable and comfortable experience. We are very happy to read your comments and see that you enjoyed your stay with us.

I will make sure to share your comments with my team and please feel free to contact us at the hotel if there are any questions. Every comment back to us will only make us stronger as we strive to exceed your expectations, and create great memories.

Please visit us again when you’re in need of some time away or when you’re in the area for business. We look forward to welcoming you back.

Best Regards,

Diana Hopkins
General Manager
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Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 7, 2012

Spent three weeks at the Airport Residence Inn: Clean rooms, Great staff, good breakfast and dinner Monday thru Wed evenings. Residence Inn's are very good for longer stays. Disapointed the whirlpool/hot tub has been out of service for at least a month. Per the staff, the heater has burned out and the hotel owner has not approved or ordered a new part. (High cost?) I don't believe this is a good business practice. Would Marriott would be happy with the hotel owners decision to not repair this unit? Hotel would be rated higher if the Wirlpool was working.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana H, General Manager at Residence Inn Tucson Airport, responded to this review, November 9, 2012
Dear Valued Guest!

Thank you for your recent stay at Residence Inn Tucson Airport! Your experience in our hotel is important to us, and we appreciate your feedback. We are always looking for ways to improve our product and service, and encourage any remarks that will help us get better.

I want to apologize for the inconvenience it caused to you that our whirlpool has been out of service for this long and you were not able to enjoy it. We look forward to having you as our guest in the near future and have this problem fixed, we appreciate your business.

Once again, we appreciate your kind remarks and thank you for staying at Residence Inn Tucson Airport...your home away from home!

Best Regards,

Diana Hopkins

General Manager - Residence Inn Tucson Airport
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New York City, New York
1 review
5 of 5 stars Reviewed October 15, 2012

Nice, neat, beautiful room and pool area. To make up for the lack of a restaurant they have shuttle service to nearby restaurants/businesses and have complimentary breakfasts and dinners on certain nights of the week. Stellar experience!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review, May 10, 2013
Thank you so much for the great review and comments. As the new General Manager of the hotel, I was pleaseed to read that your experience with us was indeed a great one. It is my hope that you continue to visit us when ever you are in the Tucson area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
51 reviews 51 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 18, 2012

worm clean room and comfty bed make me feel at home, 5 mins from TUS airport with free shuttle. free hot bkfasat and Internet. the room has full kitchen with a big fridge. The pool can be bigger, and the micky mouse gym has two trendmills and rack of free weight up to 40 # dumbbles. very helpful staff like Gabby make the difference.
C U around.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 26, 2012

We stayed two nights and it was clean and quiet. We asked for a quiet room and were given a room on the top floor completely by ourselves. Apparently, the desk clerk the second night was not aware of our request and filled the rooms on either side of us with families. Only 3 rooms on that floor occupied and they were right next to each other! Our only other problem was the fact that it is not convenient to restaurants.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Tucson Airport

Address: 2660 E Medina Rd, Tucson, AZ 85706-7137
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Tucson
#26 Family Hotel in Tucson
#28 Top resorts Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Tucson Airport 3*
Reservation Options:
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Also Known As:
Residence Inn Tucson
Tucson Residence Inn

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