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“Beautiful and Impeccable” 5 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
4.0 of 5 Resort   |   3800 East Sunrise Drive, Tucson, AZ 85718   |  
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4th Night Free & Credit
Ranked #11 of 128 Hotels in Tucson
GreenLeadersBronze level
Babylon, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Beautiful and Impeccable”
5 of 5 stars Reviewed July 29, 2014

Beautiful surroundings, excellent service, spotless rooms and an all around good time. You were always able to get a chair at the pool and there were many choices, i,e, adult pool, children's and waterfall. We were there for a family wedding and staying for three days just made us want to come back.The staff treated us very well, and were just happy to serve their guests.
I would highly recommend this resort for an all around good, relaxing time.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 31, 2014
Thank you for sharing. I’m glad you were able to stay after the wedding and relax by our pools. We look forward to welcoming your family back soon. Be well. Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,793 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (477)
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English first
Dubuque, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 29, 2014

This hotel could seriously have a lot going for it... But they just seem to goof up with the follow thru!

I have stayed here 4 times now over the past 10yrs... This was by far my worst experience unfortunately due to their lack of follow thru!

Reason to love it... Amazing landscape, pools & activities! Seriously... This hotel "could be" an amazing experience given all the aspects... BUT...

Reasons to be disappointed... (Based on Room #A112)
1) When a guest calls the front desk not once but stops by the second time the next day to merely ask that the broken security latch on our door be fixed so we feel safe... I would have thought someone would have come to fix it! 6 days and we still had no security latch to use for our security and rest assured safety. I was traveling with my young daughter and this caused her to be scared at night. Such a disappointment. Instead of telling us someone would be there to fix it and never send anyone... They should have been at least kind enough to say we are unable to fix it... Would you like to switch rooms? Twice we asked for help... Never did we receive help or a follow up... Just a load of empty words that made us walk away with hope!

2) Bedding! Yuck! It was heavy and hard to manipulate to sleep.. Comforter made lots of noise when trying to adjust to get comfortable. Please consider a nice lighter weighted comforter and better flat sheets that stay flat and don't bunch up so much. Just uncomfortable. Bedding gets a thumbs down from this mom!

3) it was stated that if you choose the "Green Option" and opt out of housekeeping we would receive a $5 credit coupon to be used anywhere on property... We only used housekeeping 2 times during our 6 night stay... NEVER received a coupon... Literally had to ask the Front Desk about it at check out! Empty promises again!

4) Poolside! Honestly, for having such an amazing pool... They ruin your experience by their unacceptable over priced drink and food prices. You are not allowed to bring your own drinks in so you are at their mercy during your stay. It could have been an amazing experience, but they kill your happiness with their overcharges! Disappointing!

5) Cleanliness of room! When we got to our room, it looked clean at first glance, but as you really look around... Cobwebs in many places, sheets had stains on them (gross), and bugs had been killed an smashed on the walls and ceilings and never cleaned off. No attention to detail at all!

In all... I truly want to LOVE this place as it has so much going for it.. But will definitely look into a new resort in the future unless things change for the better here! Let us know if it does as I don't think we will return if it stays like this!

Room Tip: Ask for a top floor mountain view room
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, August 1, 2014
I am sorry to learn that your stay was less than you hoped for due to the poor response to your maintenance issue in your guest room. When problems occur, it is how our team responds and addresses them that makes the difference between a positive impression and a lasting disappointment. Our beds feature the standard bedding for the Westin Heavenly bed that has set a standard in the hospitality industry. Still, sleep comfort is a very individual experience and not every guest is thrilled. We will work to provide alternatives when our guests express a preference for something lighter. Thank you also for your observations about the cleanliness of your room, which provides an opportunity for continued training of our housekeeping associates. I sincerely hope that you will return for the things you loved and that you’ll find the other areas much improved. Be Well, Glenn Sampert, General Manager
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Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 24, 2014

Weekend stay-cations are a hobby of mine, and this place is a frequent location.

Pros
Then views.
The pool(s).
The service pool-side.

Cons
The spread out rooms.
Lack of dining on-site.
Food and beverage rules poolside.

Hints
This resort doesn't allow you to bring drinks to the pool from the room you have just spent $150-250 a night for. So, order as many cheap beverages by the pool possible (soda water, soft drinks, or just plain ole water) and use "those cups" to refill in your rooms. Tip your waitstaff appropriately :)

Ask for an "newly renovated room". If not, you will be unhappy.

Room Tip: Request a newly renovated room.
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Green Features: They have eco-friendly options and best practices for towels and linens.
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 31, 2014
Many thanks for staying with us again, we appreciate your loyalty and hope that you return soon. All of our resort facilities including every single guestroom and suite has been completely remodeled so rest assured each room is beautiful! Be well, Glenn Sampert, General Manager
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Atlanta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

I have had the pleasure of staying at the Westin La Paloma multiple times. The rooms are spacious, comfortable, modern, and impeccably clean. Each and every time I have received outstanding service. Every employee has been friendly, kind, and helpful. The kitchen is accommodating to any food sensitivity or special dietary needs. I have thoroughly enjoyed the La Paloma and highly recommend it.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 25, 2014
Thank you for your loyalty and sharing your praises. We all look forward to welcoming you back to La Paloma the next time you visit Tucson. Stay well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

I stayed at La Paloma for a staycation for my boyfriend's birthday about a week ago, and we had the most amazing time. The property is just beautiful, and our view of the Catalina Mountains was perfect! We had a chance to talk to Will in security who was awesome, and even surprised us with a birthday amenity which made our stay even more special. We really felt welcomed and at home, while being away from home.
Thank you to the staff of La Paloma, and special thanks to Will for making our experience the best it could be!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 25, 2014
Will and I thank you for sharing. We’d be delighted to see you back for a summer staycation and celebrate your birthday with us! Be well, Glenn Sampert, General Manager
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Emmen, Switzerland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2014

A wonderful place to enjoy your holiday or attend a meeting. Very nice pool area including a water slide, closeby a great golf course, great rooms and a great staff. Free WiFi inside the complete area.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 25, 2014
Thank you for sharing your compliments. We look forward to welcoming you back. Stay well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, CO
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 22, 2014

We found the Westin La Paloma to be delightful. Staff was incredibly helpful at every turn. Large rooms were sparkling clean and beds very comfortable. Even the wifi worked (which isn't true everywhere).

A stay here involves some walking from pools, restaurants, golf course and check-in to rooms, but the walking paths are beautifully offset by attractive "gardens" composed of desert plants. If walking is too much, staff in golf carts are always ready to run you around.

Food at the Azul Restaurant was delicious and service was good.

This is a very large property, and normally we prefer boutique hotels, but since we had such a pleasant experience, we would definitely stay at the La Paloma again.

Green Features: We were given points of dollars-off if we would forego room cleaning for one night, and we were happy to accept.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 24, 2014
Thank you for sharing the many details of the areas you enjoyed at our Resort. We look forward to seeing you return and we will be ready to give you a guided tour around La Paloma so you may see more of our desert landscape! Be well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#4 Top resorts Hotel in Tucson
#4 Green Hotel in Tucson
#5 Luxury Hotel in Tucson
#6 Spa Hotel in Tucson
#9 Romantic Hotel in Tucson
#12 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson’s iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $30 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort’s renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177’ Sidewinder water-slide; Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; Westin WORKOUT Fitness Center; Kids Club; and six exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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